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Rated 4.0 out of 5 by 358 reviewers.
Rated 5.0 out of 5.0 by Meeting room use The meeting room was a good size and came with equipment needed for my presentation. My issue with the use of it is the cost of the room and the stringent cancellation policy. Much nicer hotels in other areas have prices lower than this one although in this same area most seem overpriced . I'd suggest they adopt a more flexible cancellation policy to be more user friendly. This hotel keeps 50% of the total fee if cancelling 1-2 months prior! If it allowed cancellation up to 2 weeks before the event with a reasonable percent retained by the hotel it would be better for small businesses like mine. I will have to go further away from San Francisco to book workshops in the future. 17 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. good hotel and comfortable room. Only thing lacking was a breakfast room was too small. 16 July 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service. Hotel was as expected, very comfortable but the neighborhood was iffy. 16 July 2014
Rated 4.0 out of 5.0 by San Fran Sightseeing Weekend Trip Upon arrival we were greeted by Gayle. She was the most friendly, outgoing, and most welcoming Desk Clerk we have ever experienced at any hotel, anywhere across the US. I can not express how amazing Gayle is. She provided not only dinner options but also made sure that my daughters had towels for the pool (just in case there were none out there when we got there). Truly amazing! When my husband arrived many hours later, she made sure he was treated the same way. Gayle even provided an extra key so that he would not wake us since he had arrived later than planned. I hope that this review reaches her and lets her know how thankful we were for her hospitability! As for our over all experience, we had a nice stay. The halls/rooms were dated but clean. Internet connection went seemly smooth. Pool area was nice for the kids to relax and winddown after a long day of travels & sight seeing. We were in a lock off room with a crying baby on the other side all night. Being a mom of small children (5& 8 yrs), I completely understood that baby's will be baby's! The next morning we attended breakfast. It seemed rather crowed because of the layout but there were many choices for everyone's taste. The front desk staff @ check out were rude & unwelcoming. It seemed as though you were a bother for them. Glad we were checking out! 16 July 2014
Rated 5.0 out of 5.0 by Another Pleasant Stay! I always love staying at this facility and once again we add an enjoyable stay. New decor is really attractive. Staff is very friendly. Love that there is park and fly, with a convenient shuttle to SFO. Thanks, SFO South Staff! 16 July 2014
Rated 4.0 out of 5.0 by Hotel near SFO Airport Stayed at this hotel for its proximity to the SFO airport and was pleasantly surprised at the quality of stay. The hallways/elevators are slightly difficult to navigate, but otherwise the hotel staff and atmosphere was excellent. Access to a beautiful walk along the bay shore at the rear of the hotel was a another great bonus. 16 July 2014
Rated 5.0 out of 5.0 by Outstanding experience!! We arrived early and our room was ready so Camille allowed us to check-in (Thanks!). There is not a lot of parking in the front of the facility, but there is plenty on the side and back. We stayed for 6 nights and never had a problem finding a parking place. The hotel recently completed renovations and the facility was nice (It didn't seem like the elevators were updated though - it wasn't a problem for us because we only used it for check-in and check-out. Our room was nice (Bay view), beds were comfortable with plenty of pillows. We had a 32" LG LCD TV with ample channels. My wife used her laptop to do some work and she said that the connection was a little slow. We love HIE's breakfast and this facility did not disappoint us. The staff did a good job replenishing food items. Convenient to the airport; they also provide shuttle services to SFO. Overall, great experience. We will definitely book this hotel again, when we go back to the Bay area. 15 July 2014
Rated 4.0 out of 5.0 by Great Staff I stay here often and the front desk staff are always very friendly and helpful. 14 July 2014
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