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Rated 4.1 out of 5 by 417 reviewers.
Rated 1.0 out of 5.0 by Bad Experience Checked in and it turns out they issued us a room that another couple occupied. It was very embarrassing walking in on a another couple. The rest of the time there, my wife was paranoid that the same thing would happen to us. She never completely felt comfortable. The front desk was not very apologetic and I had to request the front desk to call the room to apologize. 02 September 2014
Rated 5.0 out of 5.0 by HIE SFO Nice hotel near the airport. If in the area it is convenient to get to the airport especially if you have an early flight. 02 September 2014
Rated 4.0 out of 5.0 by Know what you're being charged for! The online booking and confirmation went without any problems, the room was reasonably clean and up-to-date but the front desk staff failed to advise me of any further charges to my credit card. Got my money's worth but wasn't prepared for the "INCIDENTALS" charge to my credit card. I don't care what it's for but I want to be informed of ANY charges to my credit card. For this reason alone, I will never stay in another Holiday Inn. And no, this was NOT my first stay. 01 September 2014
Rated 4.0 out of 5.0 by Great location, good value I've stayed at this location several times and it's always a good experience 31 August 2014
Rated 5.0 out of 5.0 by Beautiful views, BART ACCESS nearby, quiet The view of the bay was incredible and changed with the tides. Despite being close to the was so quiet. We had a lovely time and I would stay there over and over again. 30 August 2014
Rated 5.0 out of 5.0 by Comfortable room Great room that included a Microwave and refrigerator. Front desk staff were great to meet and greeted you with a smile. Mary, Camille, Emily, Karla, and Sarah were great. Also, Mike if maintenance was needed would provide great service. Joe also was very courteous and asked how I was doing during my stay. 30 August 2014
Rated 5.0 out of 5.0 by Lobby and room The lobby remodel provided a great presentation of what the newly remodeled rooms would be like. Looks great. Each member of the Front desk staff were great during my stay. (Mary, Emily, Camille, Karla, and Sarah) Gail helped me revise my reservation and was very helpful. 30 August 2014
Rated 4.0 out of 5.0 by Nahe Flughafen, direkt an Bayufer,gute Frühstücksauswahla Gut für Städtetrip San Francisco und Weiterfahrt. Hotel liegt Nahe Flughafen Start u. Landung gut zu beobachten, direkt am Bayufer. Verbindung zur Stadt mit Hotel Shuttle zum Flughafen von da an öffentliche V-Mittel, Pool an sonnigen Tagen gut zu nutzen, Zimmer sauber und angenehm. Klimaanlage leider nicht wirklich abschaltbar für die Nacht ! Frühstück für amerikanische Verhältnisse sehr gut und ausreichend. Besonderheit : Kaffee/Tee u. Äpfel auch tagsüber vorhanden. PC für Internet Recherche steht in der Lobby zur Verfügung. 28 August 2014
Rated 5.0 out of 5.0 by stay, park Nice hotel, convenient to the airport. Front desk friendly and helpful. Would like gluten free/organic options for breakfast. 28 August 2014
Rated 5.0 out of 5.0 by Great place for business travel! The staff is friendly, professional, and accommodating! The rooms are comfortable and a great value for the money! 27 August 2014
Rated 4.0 out of 5.0 by Good service, clean, new Good clean well serviced hotel. I would return. They could improve the bed and breakfast menu and area 25 August 2014
Rated 5.0 out of 5.0 by Great location and nice view Traveling to San Francisco for vacation we decided on this hotel because of price and the comfort and service that HIE hotels offer. Since we had a car it was really easy to get to SFO and it didn't take that much time (20 minutes to A T 24 August 2014
Rated 5.0 out of 5.0 by Friendly Staff I needed a thick marker and packing tape to secure a box for travel home. The desk staff were more than happy to help. 24 August 2014
Rated 5.0 out of 5.0 by Left my heart there! What a wonderful property you have there! Made to feel wanted as a guest, and that doesn't always happen when you travel! Would not only stay here again, but have told my travel office at work to book ALL of us there when in San Francisco! 22 August 2014
Rated 5.0 out of 5.0 by clean, comfortable and friendly We enjoyed our stay in the clean and comfortable rooms and lounge areas. The breakfast was great with many different choices. All of the staff was courteous and caring, they made you feel as if you were at home. There was easy access to the freeway and is located near many restaurants. 21 August 2014
Rated 4.0 out of 5.0 by Convenient, nice view from bayside and responsive staff The rooms are well equipped and have been updated, except for the carpets. Also there are no safes in the rooms. We stayed here twice, and preferred the Bay Area side. It is very convenient to San Francisco if you take the courtesy bus to the airport and then the BART. The staff are very responsive is answering questions and providing supplies(e.g. extra hangers) . The central areas could use some updating and refreshing, especially new and cleaner carpets. While the breakfast areas are small, the breakfast staff are friendly and helpful. 21 August 2014
Rated 5.0 out of 5.0 by As always , amazing experience Love the new look !!!! As always , the room was very clean. Home away from home. Mary , very professional , yet friendly and caring. Thank you Mary for your help....keep smiling 19 August 2014
Rated 5.0 out of 5.0 by Excellent! I had an excellent stay. I stayed in the Queen junior suite, it was clean, roomy and affordable. Staff was friendly and made me feel welcome. I will definitely stay at Holiday Inn Express I the future! 19 August 2014
Rated 3.0 out of 5.0 by Breakfast This hotel was pretty good. Rooms were clean. Counter staff was excellent! But....the hot breakfast food provided was absolutely horrible. Uneatable. Quite a disappointment, but we got over it. 18 August 2014
Rated 5.0 out of 5.0 by The friendliest staff in town! In addition to the great accommodations and affordable prices, the staff at this hotel is the nicest and most attentive in town. They always welcome me on my repeat visits and attend to any need I may have in a timely and professional manner. For a frequent traveler like myself, the personal touch makes all of the difference in the world! 18 August 2014
Rated 5.0 out of 5.0 by beautiful design Beautiful motel with everything you need and want. Fabulous stay. 17 August 2014
Rated 4.0 out of 5.0 by A Nice Place to Stay The staff is very friendly and the amenities are very good. The room is clean and modern. There were a couple of things I did not like. The doors in nearby rooms bang loudly when closed. I was placed near the fitness center which I do not recommend because of the traffic and noise of people going in and out. I also am not crazy about the big pillows. Everything else was very good. 16 August 2014
Rated 5.0 out of 5.0 by Total great experience From the Cheerfull front desk, to remodeled rooms w/ comfortable beds, quiet area even though close to SFO we always look forward to our business or pleasure trips to this HIE. Good variety of choices for breakfast ( yes fresh fruit and yogurt , cinnamon rolls always! A must on your list to stay if your in the area! 15 August 2014
Rated 5.0 out of 5.0 by Excellent hotel, wonderful staff, great location! This is a great hotel! I stay in IHG hotels all around the world and this has to be one of the best Holiday Inn Express hotels. The location provides a super view of South Bay and the Bay Trail nearby. It is also very easy to get to SFO via the courtesy hotel shuttle and even venture into San Francisco with the BART (located next to the SFO International Terminal). The staff are wonderful; they are all very friendly and extremely helpful. I am always made very welcome on my regular visits to the Holiday Inn Express San Francisco Airport South here in Burlingame (I have been staying here regularly since 2008). I would highly recommend this hotel. 12 August 2014
Rated 4.0 out of 5.0 by Our first stay in San Francisco I did quite a bit of reasearch before booking this room. We were looking for a place that offered a free breakfast, swimming pool and free parking. Not to mention, we wanted a place close to the airport, since we had am extremely early flight. I am happy to at that my relentless research paid off... We were completely satisfied with our short stay at this hotel! The rooms were clean and comfortable. The staff was extremely helpful and friendly. My only grievance would be the breakfast. Although they did provide a wide variety of choices, the eggs and sausage were the worst is ever eaten! Good news was, the pancakes and cinnamon rolls were just fine! Other than that, it was a great stay at a nice hotel. I would certainly recommend it for anyone traveling to the SF area, with a desire to stay close to the airport. 12 August 2014
Rated 5.0 out of 5.0 by So glad to pick this hotel Airplane didn't arrive until 11pm, so we decided to stay at the airport hotel and get the rental car in the morning. Even though farther from the city, we are so happy we picked the South hotel verses north. Clean and comfortable, great service. Will stay here again if in area. 12 August 2014
Rated 5.0 out of 5.0 by great service Excellent staff, good breakfast, fabulous access to SFO 12 August 2014
Rated 4.0 out of 5.0 by Good location and easy access to Airport A typical Holiday Inn Express with a nice friendly staff. Stayed for business 4 nights. Would have liked a less transient hotel - most people seemed to be staying for a night coming or going from SFO. Our conference was at the Hyatt across the street and it was easy to come and go. There are a number of nice restaurants in the area including Max's right in front of the hotel. 10 August 2014
Rated 5.0 out of 5.0 by Good Hotel, clean, comfortable beds I would recommend this hotel, nice atmosphere, quiet. 06 August 2014
Rated 4.0 out of 5.0 by Great service and relaxing atmosphere This hotel sits on the bay near the airport and has a nice walking path along the bay. The staff are all friendly, helpful and attentive. The room was clean, roomy and had comfortable beds. Swimming in the pool was refreshing and the pool area was well maintained. The cinnamon rolls for breakfast were yummy and there were many other breakfast selections. Coffee was available all day and the breakfast area was always well stocked and clean and roomy. The hotel had a very calm and relaxed atmosphere, we enjoyed our stay and would recommend this hotel for business or leisure travel. 06 August 2014
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