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Rated 4.2 out of 5 by 483 reviewers.
Rated 5.0 out of 5.0 by Superb Customer Service & Hospitality We stayed here four nights after spending three nights in the Monterey/Carmel area. From the moment we walked in and were greeted with professional staff in the lobby, we knew our stay at Holiday Inn Express South was going to be great. And it was! The room was super clean and up to date decor. Breakfast food was excellent. Hotel is right on waters edge with great views of planes arriving/departing at SFO. Yet, never heard plane noise during the night. Exit/entrance to freeway 101 is right out front. Outstanding shuttle service to airport & rental car terminals. Bowls of fruit, coffee/cocoa/apple cider, business ctr, and flat screen TV in lobby area make a great place to visit. Bed was very comfortable for a good nights sleep. Staff behind the counter are so knowledgeable of all questions asked of them. Without any reservations, we will stay at this hotel when we visit again. 11 October 2014
Rated 4.0 out of 5.0 by Worth Checking Out We usually stay here when we fly out of SFO. It's close to the airport plus you can reserve a Park and Fly option, which allows you to leave your car for 14 days while flying (can be extended daily, if needed). And it's not far from Burlingame which has a wide variety of small shops and restaurants. There is a long paved path out back for walking or biking. Max's, a great restaurant, is right out front. Parts of the hotel look like they need a remodel. Maybe that will happen in the next year or two. 10 October 2014
Rated 5.0 out of 5.0 by Airport Convenience Chose this location for airport convenience. We had driven the day before from Northern California, so when we arrived in San Francisco, we found the check in very quick, professional and easy. We turned our car in the night before our flight to the rental agency at the airport, then caught the shuttle back to the hotel. Made it really easy in the morning. 10 October 2014
Rated 5.0 out of 5.0 by Great service and a great staff to match. I love the staff and also the service too. They all made me feel like a king in my own castle. I hope that they will receive some kind of raise in the near future. They deserved it by far. 10 October 2014
Rated 5.0 out of 5.0 by LOCATION AND STAFF GREAT LOCATION, FREE AIRPORT SHUTTLE VALUABLE, GREAT STAFF WELCOMING FRONT DESK 08 October 2014
Rated 4.0 out of 5.0 by Great Bedding and Service The only thing I didn't like was the smell. Everything else was great. Great service, convenient access to the airport, good breakfast with a variety of food, I will not hesitate to stay at the same place. 07 October 2014
Rated 5.0 out of 5.0 by Customer Service Everyone at this hotel had a smile, was kind and helpful. Room was ready, clean and had a comfortable bed. Hotel has a great restaurant in front Max's! Food and bartender just as nice as hotel staff. A great place to stay and park your card. 07 October 2014
Rated 5.0 out of 5.0 by Great staff, great value! The staff always makes my stay such a pleasure. The accommodations are great (I really appreciate the free bottled water in the room) and the location on the bay is very nice. 07 October 2014
Rated 5.0 out of 5.0 by Comfortable room Clean, enjoyable location, service and environment. Nice walking and view also. 06 October 2014
Rated 5.0 out of 5.0 by Love the View!! We sat in the back, watching the planes land at the Airport. It was great. The staff was very friendly and helpful. My suitcase broke, and I needed to purchase a new one. The staff printed out directions to a couple of different locations, that I could shop for luggage. Thanks! 05 October 2014
Rated 4.0 out of 5.0 by internet unreliable frequently dropped connections to router. shower was not particularly clean 04 October 2014
Rated 4.0 out of 5.0 Good - Not Great Generally satisfying experience. Staff and location great. Pretty pricey but I guess norm for the area and specific time. Workout room was okay - nothing special. Info in room indicated "weights", but I did not see any. TV responsiveness when changing channels was very slow. Brightness of thermostat at night was way too bright and cold not dim it - so had to put cloth over it. Shuttle to airport was prompt, quick, on-time. 04 October 2014
Rated 5.0 out of 5.0 by Wonderful Hotel close to Airport This hotel was our last stop before leaving San Francisco. The staff were very accommodating and when asked about local dining, they were very helpful. Our room was clean and out back is a view of the airport with the planes landing. 01 October 2014
Rated 4.0 out of 5.0 by Reliable HI Express No surprises --- always know what to expect. Room was a bit smaller than expected, but all else was fine 29 September 2014
Rated 5.0 out of 5.0 by Good Staff very helpful. Located close to SFO Airport.... 29 September 2014
Rated 5.0 out of 5.0 by Comfortable pillows and clean Many hotels have hard pillows, this hotel has the pillows both hard and soft. I slept soundly, the outside noise was muffled. Comfortable hotel with the added benefit of having a buffet breakfast with good selections. Coffee was always available and it was freshly brewed. Nice perks. 28 September 2014
Rated 5.0 out of 5.0 by Great Place to Stay I just stayed at this location for business in Sept 2014 ...and it was very nice clean rooms...nice breakfast choices... GREAT view of the sunrise out the back door ..u can walk right along the bay.. would highly recommend this location. 24 September 2014
Rated 3.0 out of 5.0 by Check Out Experience The property was lovely. My only negative experience was thinking I would not have any dollars tied up (even a credit or debit card hold) with the one night stay. There needs to be a clear understanding between the reception and audit staff as to the process/procedure. 23 September 2014
Rated 5.0 out of 5.0 by Great service and room The room is great, well updated and clean. The staff at the lobby is very friendly and helpful. 22 September 2014
Rated 4.0 out of 5.0 by Engineering Manager Good general location and services. Hotel resources were very helpful with local information. 22 September 2014
Rated 4.0 out of 5.0 by breakfast we liked the breakfast and the fruit and hot beverages and hard candies available. LIked using the pool and the walk along the water by the bay. area restaurants were good. Would have enjoyed a bench on some grass on the water,just outside the back door, perhaps, to watch the planes land and take off. 21 September 2014
Rated 5.0 out of 5.0 by Comfortable, modern, and convenient Stayed for one night prior to departing from very close-by airport - experience was pleasant and relaxing, staff friendly and room modern and comfortable. Nearby restaurant delivered good room-service very quickly. 20 September 2014
Rated 4.0 out of 5.0 by Home away from home This HIE Burlingame has been my sweet home away from home. Front desk people are friendly and accommodating, not to mention the manager, Ms. Dominguez. I appreciate their guest services tremendously. 19 September 2014
Rated 5.0 out of 5.0 by SF Excellent stay. Couldn't be better. We were in San Francisco to meet old friends and it mad it easier for us to stay at the Holiday Inn, our home away from home. the staff is friendly as expected and the rooms were very clean and comfortable. The breakfast was good and the service was impeccable. I would recommend this property to friends and relatives. 18 September 2014
Rated 4.0 out of 5.0 by Wine Country Great location on the Bay close to airport, comfortable and clean hotel 17 September 2014
Rated 5.0 out of 5.0 by Great Service The staff at the front desk was very helpful with good suggestions for dinner. I enjoyed the comfortable stay so much that I left a book behind. I didn't realize this until after I had flown out of the area. The housekeeping supervisor was kind enough to mail my book back to me. Rare to find this kind of attention to customer satisfaction. 17 September 2014
Rated 5.0 out of 5.0 by ourstanding breakfast menu better than I was expecting and it started to be excellent as soon as we checked in, friendly staff, very helpful, responsive, etc. we especially enjoyed the wide variety for breakfast. 16 September 2014
Rated 5.0 out of 5.0 by Great staff Had wonderful stay,staff was always there to assist .Rooms were very clean.breakfast was great and apples and oranges were always out. 15 September 2014
Rated 3.0 out of 5.0 by OK, way too expensive Usual Holiday Inn Express stabndard , but the over the top pricing makes me not recommend this hotel. 14 September 2014
Rated 5.0 out of 5.0 by Great Hotel Great hotel and great service, what more could you want... 14 September 2014
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