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Rated 4.1 out of 5 by 418 reviewers.
Rated 5.0 out of 5.0 by Exceptional staff After arriving late from two long flights-- one an international-- the staff greeted us wonderfully and nothing was too much trouble . As one of our cases was delayed containing toiletries Sarah provided us with all our needs and Emily contacted the airline for us to check the status of our bag . The following morning Zeke checked again for us and we were given a map to explore San Francisco . Gayle gave us the suitcase on return to the hotel and we must say the staff were exceptional . The whole hotel experience was wonderful and set us up for a great two weeks in the States . 27 April 2014
Rated 3.0 out of 5.0 by OK but not sure I would stay there again: Rooms very old need some upgrades to be done. Was not there long enough to eat at the restaurant next door, shuttle service at night very slow waited a good 1/2 before pick up. 26 April 2014
Rated 5.0 out of 5.0 by nice stay I stayed at this hotel for total 3 nights Apr 12, 18 and 19. It is a nice clean hotel, it is very close to airport but I did not hear any noise at all. the room and bathroom is clean, hotel staff is nice and very helpful. the breakfast is very good too. the only inconvenience is that if you drive to the hotel without a good GPS then you may take a while to get there even though you can see it from the highway, 24 April 2014
Rated 5.0 out of 5.0 by Comfortable Rooms What a great place to stay. Bed very comfortable and the room included microwave and refrigerator. As usual, the staff are all welcoming and ensuring all hotel needs are met. Mary, Camille, Emily, and Mike) 23 April 2014
Rated 4.0 out of 5.0 by Excellent staff! The front desk team was very professional and helpful at both check in and check out. The property is in the midst of a renovation; my room had been completed and was very nice - modern look and feel. Conveniently located just south of the airport and adjacent to 101 which made it easy to visit customers. Noise was not an issue and had a restful night's sleep. 22 April 2014
Rated 4.0 out of 5.0 by Excellent location off Bayshore drive Like most Holiday Inn Express hotels, you get great value and a very decent room. Of course you give up some luxuries, like a bar and fitness room, but a free shuttle to and from the airport is nice. Save your money for going out to a great restaurant and enjoy your stay. 20 April 2014
Rated 5.0 out of 5.0 by Comfortable Rooms Besides the great staff at the front desk (Camille, Karla, Emily) Mary, and Mike, the rooms are comfortable with all the amenities needed including Microwave, Refrigerator, and flat screen tv. 19 April 2014
Rated 4.0 out of 5.0 by Convenient location, and great service. A+ hotel, easy to get to the parking lot from any of their rooms. Very well worth every dollar. Friendly staff. Rooms are very clean and comfort. Thank you, Holiday Inn Express at San Francisco-Airport South. See you soon! 18 April 2014
Rated 5.0 out of 5.0 by Great Stay Close proximity to San Francisco attractions and Airport. Nice open lobby and welcoming staff. This hotel offers great views of the bay and includes access to excellent jogging paths. 18 April 2014
Rated 4.0 out of 5.0 by Great Hotel. Just ignore poor front desk skills. So, Great hotel, great location, the room is kept very clean, wifi consistently works well,and the lobby breakfast area in the morning is kept clean and well stocked. I've been staying here for business when I'm in the Bay going on 2 years now and this hotel always has what I need for a good night's rest, to get some work done, and to fuel up in the morning with breakfast and coffee. But whenever I come, the front desk is regularly staffed by these young kids who tend to be more interested in their phones than the customer, and they don't pay a lot of attention to detail to checking you in. So spend a little extra time with the children checking in and checking out to make sure your bill is correct, and then just stay away from the front desk and forget that part of your trip, as it can be annoying, and you'll enjoy the rest of your stay just fine. 15 April 2014
Rated 4.0 out of 5.0 by good service staff was excellent, overall the room was nice, food was good and well-stocked during breakfast, fruit and cookie treats with iced tea and iced coffee in the afternoon was above expected 13 April 2014
Rated 5.0 out of 5.0 by Great Service Staff is friendly and make you feel comfortable. Nice area, easy to get to places. 10 April 2014
Rated 5.0 out of 5.0 by Another great stay Thanks to all the friendly staff for another enjoyable and comfortable stay! Love the renovated facilities. 09 April 2014
Rated 5.0 out of 5.0 by Great Service I stay in hotels more than 50 times a year and this hotel is on the top of my list. Very Clean the staff made me feel at home and they were very pleasant 07 April 2014
Rated 5.0 out of 5.0 by Great views, Nice renovotations Great location, great views of the bay, close to SFO, friendly staff, nice amenities. 06 April 2014
Rated 4.0 out of 5.0 by My Stay As with all the Holiday Inn Express hotels I regularly stay at, this one was also a good place to stay. In particular, the staff were all great...very attentive and courteous! The 'only' thing I'd suggest changing are the pillows...they seem small and a little hard, but over all, it was a very good nights stay. 04 April 2014
Rated 5.0 out of 5.0 by Great hotel, convenient, clean Perfect hotel, great service, good location, clean 02 April 2014
Rated 5.0 out of 5.0 by Great HIX stay Thanks again - we had a great stay. The renovated rooms are great, the staff was great (front desk, housekeeping, breakfast). Common areas are in great shape, check-in/out was easy, shuttle from the airport was prompt. Very comfortable room & bed. No major issues whatsoever. If I had to pick a couple of things to improve on, they'd be very minor - a soap dish at the bathroom sink would be nice, and it would be great if there were more outlets on the desk including a USB charging port (the two outlets on the lamp are great - but the more the better!). 01 April 2014
Rated 5.0 out of 5.0 by Clean and decent size room I was impressed with the quality of the hotel based on the price 01 April 2014
Rated 5.0 out of 5.0 by Nice hotel, very close to airport, free shuttle service from/to airport We were tired and didn't have any problem with being close to the airport (noise) after traveling from the east coast...we were exhausted and slept very well. There's a comped shuttle to provide transportation back & forth from the airport, which was convenient for us. The hotel staff was friendly, the hotel was clean, our beds comfortable & the breakfast was better than most of the HIE breakfasts, providing choices of meats, eggs, breads & fruit. The price was high, but I guess they can get away with that with their proximity to the airport. Taxi was costly going into town from the hotel. 24 March 2014
Rated 5.0 out of 5.0 by Great spot Just far enough outside of the city to not have to deal with the traffic, but close enough to drive in and grab some great food and see the sights. 24 March 2014
Rated 4.0 out of 5.0 by Great Alternative Great alternative to higher priced hotels down the street. Was here for a conference at another hotel and this hotel was cheaper than the host hotel with better amenities. A little dirty outside, but they are doing renovations. 20 March 2014
Rated 5.0 out of 5.0 by Great Stay Very accommodating, professional and friendly staff. Great location for easy auto access close to the airport. 20 March 2014
Rated 5.0 out of 5.0 by Front Desk Greeting great Front desk (Camille) provided a warm and welcoming greeting, setting the tone for my stay. Chief Engineer provided prompt and courteous service to fix a refrigerator that was not functioning correctly. 18 March 2014
Rated 4.0 out of 5.0 by Updated hotel Had an enjoyable stay here; was just here for one evening but the location was convenient right off of the freeway and opening up to the bay. Breakfast was typical for HIE and they did have a basic fitness center on-site. As a nice touch they has fruit in the lobby area, along with an iced coffee drinks and cookies served in the evening. 15 March 2014
Rated 4.0 out of 5.0 by I’ll be back next trip. Have stayed at HIESFO before, during and after the renovation. They have done a great job. Staff is friendly and helpful. If you get up early, the sunrise is spectacular. One suggestion is, add power ports to the tables in the lobby so people won’t have to stretch their power adapters across the walk way. Another is – pay a little more attention to sweeping the stairways. Also, it’s nice that you have added the pantry but, a $1.50 for a can of Pepsi (!). That comes out to $9.00 a six pack. The WIFIs bandwidth and signal strength could use a little work. Connection speed dropped to 2MBPS a number of times and when streaming music, there is a lot of buffering. Signal strength alternated between 20 and 30% and my PPTP to home network dropped out a number of times. All in all, A Good place to stay and I’ll be back next trip. 10 March 2014
Rated 5.0 out of 5.0 by Great stay. We usually stay a block away at the Crowne Plaza when we're in the Bay Area. Decided to break our habit, mostly for the free parking. Seems like this place was a different chain, now being converted to HIE. Work is still going on but was not an inconvenience at all. What has been refurbed is really very nice. Our room was nicely done, comfortable, clean, modern. The cleaning staff were exceptional and seemed to go out of their way to make sure we were happy. Lobby and breakfast area are much nicer than most HIE breakfast rooms. Breakfast was typical so met expectations. Coffee seemed better than most HIE locations we've used. We're Platinum IHG members so have had a lot of coffee in a lot of their hotels. WiFi seemed a bit slow but not a huge problem. Front desk staff were really outstanding. On a rainy afternoon I jokingly complained because their late afternoon DELICIOUS, warm cookies were not out earlier in the day. We were leaving for the afternoon and would miss the cookies. The nice lady at the desk said not to worry, she would take care of us. When we got back around 9pm that night she saw me come in and called me over to give me the 4 cookies she had saved for us. Now that's attentive. That's how you exceed expectations. If you want a comfortable, reasonable hotel near SFO, give this one a try. I don't think you'll be disappointed. We'll be back. 10 March 2014
Rated 5.0 out of 5.0 by Love this place I love coming here when having to travel to the area. It is a nice location and provides sweet little extras, literally. They provide cookies and coffee every evening and the lobby is a great relaxing area to sit and enjoy it. The breakfast is awesome and is a great way to start the day with news, or just sitting and looking out the window at the view. It isn't to far of a walk to many shops and restaurants in Burlingame. I honestly, will come back here just to relax. It is perfect for a nice quiet get away. The staff is so helpful and very courteous. I had absolutely no problems here and they exceeded my expectations above and beyond. I felt very welcomed; it was a home away from home. 07 March 2014
Rated 5.0 out of 5.0 by Excellent Experience & Location I don't normally take the time to write reviews, but I was very pleased with our experience and stay at the Holiday Inn Express at San Francisco-Airport South. The staff was very friendly and accommodating! They took the time to answer all of our questions and offered great advice and recommendations about the area! The room was clean and comfortable and the water view was an extra bonus! They also had travel size Bath & BodyWorks products in the bathroom. The location was also perfect! We wanted to explore the area, but were hesitant to drive downtown as we have never been to San Francisco before. Lucky for us, we could utilize the free airport shuttle from the hotel to the international airport stop where we could hop on the BART (train transportation) that took us to the city! Also, this hotel had the cheapest rates we could find in the area without sacrificing comfort/cleanliness. And the complimentary breakfast was the best I have ever seen! The variety of offerings was amazing - cereal, bagels, fresh fruit, biscuits and gravy, coffee, juice, scrambled eggs, sausage - they even have a fresh pancake machine. I would recommend this location to anyone visiting this area based on overall experience, location, and value! I know if we ever visit again this will be our first choice. 02 March 2014
Rated 5.0 out of 5.0 by Great location/near airport We decided to try this hotel over one we have previously stayed at several times. We found this one to be roomier, very clean, excellent and far more varied choice of breakfast foods, larger selection of close restaurants to choose from for dinner the night before our flight, and very quick shuttle ride to airport. We have no doubt our pick up to return to our car will be prompt also. That has always been a problem with our previous hotel. Getting a shuttle to our car has been a major frustration. If this hotel has good pick up service, they will win us over! 27 February 2014
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