Rated 4.0 out of 5 by 105
Rated 4.0 out of 5.0 by toon army Lovely clean room
Overall we had a lovely stay our only disappointment was that the TV was still anologue
10 August 2014
Rated 3.0 out of 5.0 by fairyfink Comfortable and convenient
This was a clean and comfortable hotel in a quiet location. I would have scored it more highly except for the extremely limited breakfast choices: I have some common food intolerances, and would have liked to see bacon, mushrooms and gluten free bread on the menu.
For this reason, I will try not to stay at one of this chain of hotels again.
10 August 2014
Rated 4.0 out of 5.0 by lji01 friendly staff, good value
Very friendly staff, very pleased sofa bed was made up ready for our son and was very comfortable which is unusual! Breakfast better than expected with some hot items.
06 August 2014
Rated 3.0 out of 5.0 by JaggerFamily A clean, tidy and efficient hotel - but beware the HIDDEN parking charges
We stayed at the Holiday Inn Express in Burton-upon-Trent during July 2014 on our way to the Lake District. Having stayed at this venue before we knew what to expect (or so we thought) and were looking forward to a comfortable break in our journey.
Our stay coincided with one of the hottest days of the year and consequently our room was stiflingly hot and stuffy. The guest rooms have no air conditioning (only air circulation). Clearly we can't complain about the weather, but having a top floor room facing the sun meant that with no air-con and all the fans in the hotel having been loaned to other residents - we didn't have a comfortable night.
Otherwise the hotel was clean, well maintained, with polite staff and a fair breakfast (not quite as well stocked as other HI Expresses we have stayed at in the UK).
The sting in the tail with this hotel is the HIDDEN parking charges. Since last we stayed the hotel has secured their car park, presumably to avoid non-residents using it for free parking. The additional security is welcome but nowhere does the hotel indicate that there are any parking charges as you enter the car park, neither is this mentioned in the reception area or during check-in. The first indication of a parking charge is a laminated sign in the elevator to the guest rooms.
Whilst Holiday Inn have every right to charge for parking, I consider it very poor that they keep the charge a secret until after you have driven in to their car park (for which exit is only possible through a security barrier), and no mention of charges is made until after check-in. This behaviour is bad practice, ill conceived and only serves to irritate.
I raised the matter with the duty manager and would expect that at a minimum the charging structure is clearly stated and declared BEFORE you enter the car park.
06 August 2014
Rated 4.0 out of 5.0 Great Staff
Convenient location and the staff are friendly and professional. the rooms are clean and tidy although the Air conditioning was not able to cope with the warm weather which led to a restless night. However I would recommend the hotel as stayed many times and shall return
02 August 2014
Rated 3.0 out of 5.0 by trish and woody room and parking charges
the first room we had a water leak and carpet was wet, we were moved to another room refurbished the air con did not work so it was impossible to sleep or stay in the room. Your staff are one of the best and nothing is too much for them to help, they found a fan which did little to cool the room. Considering the room was refurbished they still is not hand rail in the shower which is very dangerous . Finally parking fees !! we were already booked our stay before you put it on the web, we have one more booking in October and after that we will not be returning to the holiday Inn,
We have bought a lot of our friends over the years to stay at the hotel which we have always enjoyed, but when times are hard for people you put parking charges on, we are not business people who can claim on their expenses, most of us are retired, we came for a get together with friends and family. We am sorry that we will not be staying again unless you drop the parking charge
31 July 2014
Rated 3.0 out of 5.0 by A-M.F OK
But don't rely on website driving instructions! Very confusing, so that we got lost and arrived stressed.
30 July 2014
Rated 3.0 out of 5.0 by dogooder Comfy bed, food basic
Room is average, but there are no noises from adjacent rooms
25 July 2014