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Rated 4.1 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by Friendly, comfortable and spotlessly clean I am 70+ and travelling alone and was made to feel very welcome as soon as I arrived. Fast and efficient check-in. Room was spotlessly clean and the bed extremely comfortable with a choice of pillows, either soft or firm, ensured a good night's sleep. Continental style breakfast. I will certainly use this hotel again. 25 January 2014
Rated 3.0 out of 5.0 by A standard express with good staff This express hotel is well located for my needs and that is probably the main reason I use it. The staff are helpfull and friendly but I fear that this is because the Hotel is in need of refurbishment and they have become expert at dealing with customer complaints. The lift is one of the few I have used that I can honestly say I would get to my floor quicker using the stairs (and I am major unfit). Also watch out for the breakfast minesweepers as I call them. Turn your back for a second and your breakfast plate has been taken away. One lady actually took the glass out of my hand after I had finished drinking my orange juice. Jokeing aside it is what it is a slightly grubby Holliday inn express with the same breakfast selection, decor, layout and bedroom design that I have stayed in around the country. 15 January 2014
Rated 4.0 out of 5.0 by Very nice hotel The hotel may be tucked away in one of the many dark corners of town but when in full view looks very attractive and inviting, very nice lobby area with a rather nice looking bar and really nice staff to greet. The bed was very comfortable which is more than can be said for other hotel chains mentioning no names (Lenny Henry) but in all honestly the only draw back I had with the hotel is the dire layout of the television, now don't get me wrong I'm not saying it was bad or didn't work and I like the way my name was displayed on the screen "very jazzy" but there is no need for these menus! If I wanted a night of watching adult films and programs believe me I wouldn't be paying £60 a night to do so in private believe me there are other places you can receive 3D versions of this for cheaper. All in all a lovely place to stay. 03 January 2014
Rated 3.0 out of 5.0 by Sleeping The staff were great, but loud noises from a pump, I think was a real nuisance throughout the night intermittently cutting in and out. I am a regular Holiday Inn customer, but this really was the worst I have encountered. 19 December 2013
Rated 5.0 out of 5.0 by Will stay again After a 320 mile journey the check in was quick and efficient. Nice room which was on the ground floor. Breakfast was basic but fine - (cereals or fruit, scrabbled egg, sausages and beans - help your self) free of charge. Staff friendly and helpful. On a personal note my wife left behind a diamond ring which she didn't realise until we was only 40 miles away from our home. Called the hotel from the car and the chamber maid had handed it in to the duty manager. What a relief and so good to know that there still are people with honesty and integrity. 18 December 2013
Rated 3.0 out of 5.0 by Just Too Average It is ok this hotel but it just isn,t good. The room is clean but has much less class than a Premier Inn. The bed is functional but not comfortable. The bar works but is soulless. The breakfast is free but you probably wouldn't pay for it anyway. This visit will not linger long in the memory. 15 December 2013
Rated 3.0 out of 5.0 by Room smelt of dampness and smoke upon arrival Stayed here for a saturday night as myself and my wife were attending a wedding nearby. We were checked in quite swiftly and provided our room key. When we entered the room it smelt of smoke even though it was a non-smoking hotel. I asked if we could change room but reception advised that they were fully booked. They did make effort to remove the smell by spraying air freshner however this made a difference for about 10 mins and the smoke smell returned. Not the staff's fault but they could have been made aware by housekeeping. 10 December 2013
Rated 5.0 out of 5.0 by One night half-way house Very friendly and attentive staff. Nice clean and comfortable room. More than satisfied. Would recommend Holiday Inn Express to anybody. Thank you. 07 December 2013
Rated 5.0 out of 5.0 by Lovely Staff Everything you'd expect from HI Express, with the exception of the staff. Amazing! They treated my 4 year old (talkative) girl with great respect. 20 November 2013
Rated 4.0 out of 5.0 by Great nights sieep friendly staff Great nights sleep Good breakfast. Convenient location 07 November 2013
Rated 5.0 out of 5.0 by great value hotel, great staff Hotel was very clean and comfortable excellent value for money. Excellent choice at breakfast . The staff were the most helpful we have ever come across couldn't do enough to help us. We were a big group with a number of children and the staff were great with the kids and accommodating anything we needed. would definitely recommend to anyone. 06 November 2013
Rated 4.0 out of 5.0 by very nice hotel Had a nice stay at the hotel this was our 2nd visit. Breakfast was a bit of an ordeal as it was difficult to get food at the same time. One minute the egg had run out but the sausages and beans were available then when the egg was brought out the sausages had run out then when the sausages came out the beans had run out. Good job we were not in a hurry! but the rest of our stay was very nice. 05 November 2013
Rated 5.0 out of 5.0 by comfortable and relaxing Excellent staff offering help and advice when needed. Rooms very comfortable,quite and relaxing. Everything you needed was in the room. What ever you wanted for breakfast hot or cold and no pressure to move on or hot food put infront of you before you finished cerals. Thank you 24 October 2013
Rated 4.0 out of 5.0 by Great staff I, my wife and two children stayed here for one night, the room was clean and modern in a quiet location. The only problem for us was breakfast, it was terrible, the food was good but the layout of the breakfast bar was unsuitable for the amount of people there, making it a bottle neck where everyone was in total chaos. There was not enough space between the two sides and you had people trying to get out with hot food and hot drinks whilst bumping into other people at the other side and people trying to join the queues. This is an accident waiting to happen. I would like to say the staff at this hotel were very polite and frendly and made us feel very welcome. 23 October 2013
Rated 5.0 out of 5.0 by Really nice hotel for the money Clean, nice hotel and value for the money that we paid. Good location as there are about 5 restaurant in walking distance. Staff were very helpful . 23 October 2013
Rated 5.0 out of 5.0 by I am staying long term and is ideal , staff are welcoming I am staying long term and is ideal , staff are welcoming . 18 October 2013
Rated 4.0 out of 5.0 by Now even more reasons to stay... HOLIDAY INN EXPRESS standard is known and reliably everywhere a good choice to decide for. A very nice improvement is the decision to provide WLAN for free. This decision was overdue but at least it was done - thank you. I do now have no problems to convince my company´s travel department to book that hotel also for our team members (the provision of free internet is a strong requirement we have). So there are not really any other points that I would argue. Just to mention that the stff in that hotel is a really friendly one. Regards, Gabriel 16 October 2013
Rated 5.0 out of 5.0 by My 3 day stay From the moment i checked in on Sunday evening until the morning I left on Wednesday, I was treated like the most important person in the world - nothing was too much trouble for the staff. they were cheerful and polite and so helpful. The room was a good size, bed was comfortable with nice sized pillows, places to work and relax before bed, excellent bathroom with a great shower unit that you didn't want to leave in the morning or evening. Breakfast was more than acceptable, choices for everyone, both hot and cold. The hotel is located five minutes taxi ride from the station. If the dining menu isnt for you, then go next door to the Corner-House for some pub-grub or get a cab into town (£5) I would be happy to stay here time and time again if my company needs me to come to Burton-on-Trent. IHG - your staff are a credit to your organisation and i hope you will pass along my thanks to them... 15 October 2013
Rated 5.0 out of 5.0 by excellent hotel hotel was excellent, quiet for its size. breakfast was good, but, would have been nice to have bacon as a choice. Will be staying again 10 October 2013
Rated 1.0 out of 5.0 by Poor all round experience Kitchen not working and no food being served. Booked a room with double bed and received two separate and uncomfortable single beds. Bathroom leaking and towels smelt damp. I’ve stayed in a lot of hotels and this has to be one of my worst experiences. 07 October 2013
Rated 4.0 out of 5.0 by Business Traveler This hotel is conveniently located near many of my clients ... I can easily reach them in a short time. As a business traveler, though, only ONE electrical outlet on the desk???? And ZERO near the bed???? Laptop, I-pad, Mobile Phone ... they ALL need re-charging! 01 October 2013
Rated 4.0 out of 5.0 by Nice bedroom, sink drains smell Nice room but the drains smell when water is run plus I had to return to reception 3 times as the key wasn't programmed correctly but no offer from the staff to come to the room with me to check I could get in ok. 29 September 2013
Rated 3.0 out of 5.0 by Tired hotel but does the job!! Hotel is in need of renovation, couldn't get free wifi. Have stayed in far nicer holiday inn express hotels for less money but none the less it was a bed for the night! Breakfast quite good. 26 September 2013
Rated 4.0 out of 5.0 by Couldnt of asked for anything more Booked the hotel as myself and partner along with a few more couples were attending a wedding nearby. my partner contacted the hotel a few days before to see if there was any chance a room could be ready early, so that we as a group could leave our bags in there. and maybe use it get changed. when we arrived we were very happy to be told all of our rooms were ready. the receptionist was also happy to arrange a taxi for us. we did arrive back early hours and the night ported was more than happy to serve drinks in the lounge area, we found the rooms clean, adequate and comfortable despite some road noise. the breakfast was well stocked and plenty of clean tables to sit at despite us coming down 15 mins before end of breakfast. as we checked out, we had to wait for one of our party, and was pleasently surpised when we were told we could grab a hot drink from the machine (free) . all in all, very pleasant stay. 25 September 2013
Rated 5.0 out of 5.0 by Very pleasant stay. We had a very pleasant stay. Room clean and comfortable. Hope to make a return visit before too long. 13 September 2013
Rated 5.0 out of 5.0 by Very nice stay After staying at the Holiday Inn in Oxford and not being very happy with it I was pleasantly surprised with the Holiday Inn at Burton on Trent. The room was cleaner, we had 4 decent pillows on the double bed instead of the 2 rubbish ones at Oxford. The sofa bed for our son was much better too. The staff were friendly and helpful and the breakfast was good. Our son didn't want to leave! 06 September 2013
Rated 5.0 out of 5.0 by Lovely stay Stayed here with my 3 daughters ,nothing to fault had a lovely stay ,the staff could not do enough . Thankyou . 28 August 2013
Rated 1.0 out of 5.0 by Noisy hotel I stay in hotels every Friday and Saturday night because of my work. In 12 years of doing this I've never stayed in such a noisy hotel. Sounded like there was a party in the halls until 4am. Running, shouting, banging, and when I told the receptionist in the morning about it all she said was "yeah we know, a few people have complained!" No apology, nothing! Avoid this hotel at all costs. Staff should've stopped the noise as it was coming from right by the main entrance too. They clearly didn't care about customers trying to relax. 27 August 2013
Rated 3.0 out of 5.0 by Business hotel, great location This hotel is in a good location for business in Burton or surrounding towns and cities. The hotel is basic, but rooms are comfortable. Decent breakfast offering. 26 August 2013
Rated 5.0 out of 5.0 by Everything was great, the staff, service and room cleanliness I would definitely stay here again, all you would expect from a Holiday Inn. Good valve for money, only one disappointing thing, no Malibu sold at the bar! maybe they need to expand the choices a little! 26 August 2013
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