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Rated 4.1 out of 5 by 122 reviewers.
Rated 4.0 out of 5.0 by Great staff I, my wife and two children stayed here for one night, the room was clean and modern in a quiet location. The only problem for us was breakfast, it was terrible, the food was good but the layout of the breakfast bar was unsuitable for the amount of people there, making it a bottle neck where everyone was in total chaos. There was not enough space between the two sides and you had people trying to get out with hot food and hot drinks whilst bumping into other people at the other side and people trying to join the queues. This is an accident waiting to happen. I would like to say the staff at this hotel were very polite and frendly and made us feel very welcome. 23 October 2013
Rated 5.0 out of 5.0 by Really nice hotel for the money Clean, nice hotel and value for the money that we paid. Good location as there are about 5 restaurant in walking distance. Staff were very helpful . 23 October 2013
Rated 5.0 out of 5.0 by I am staying long term and is ideal , staff are welcoming I am staying long term and is ideal , staff are welcoming . 18 October 2013
Rated 4.0 out of 5.0 by Now even more reasons to stay... HOLIDAY INN EXPRESS standard is known and reliably everywhere a good choice to decide for. A very nice improvement is the decision to provide WLAN for free. This decision was overdue but at least it was done - thank you. I do now have no problems to convince my company´s travel department to book that hotel also for our team members (the provision of free internet is a strong requirement we have). So there are not really any other points that I would argue. Just to mention that the stff in that hotel is a really friendly one. Regards, Gabriel 16 October 2013
Rated 5.0 out of 5.0 by My 3 day stay From the moment i checked in on Sunday evening until the morning I left on Wednesday, I was treated like the most important person in the world - nothing was too much trouble for the staff. they were cheerful and polite and so helpful. The room was a good size, bed was comfortable with nice sized pillows, places to work and relax before bed, excellent bathroom with a great shower unit that you didn't want to leave in the morning or evening. Breakfast was more than acceptable, choices for everyone, both hot and cold. The hotel is located five minutes taxi ride from the station. If the dining menu isnt for you, then go next door to the Corner-House for some pub-grub or get a cab into town (£5) I would be happy to stay here time and time again if my company needs me to come to Burton-on-Trent. IHG - your staff are a credit to your organisation and i hope you will pass along my thanks to them... 15 October 2013
Rated 5.0 out of 5.0 by excellent hotel hotel was excellent, quiet for its size. breakfast was good, but, would have been nice to have bacon as a choice. Will be staying again 10 October 2013
Rated 1.0 out of 5.0 by Poor all round experience Kitchen not working and no food being served. Booked a room with double bed and received two separate and uncomfortable single beds. Bathroom leaking and towels smelt damp. I’ve stayed in a lot of hotels and this has to be one of my worst experiences. 07 October 2013
Rated 4.0 out of 5.0 by Business Traveler This hotel is conveniently located near many of my clients ... I can easily reach them in a short time. As a business traveler, though, only ONE electrical outlet on the desk???? And ZERO near the bed???? Laptop, I-pad, Mobile Phone ... they ALL need re-charging! 01 October 2013
Rated 4.0 out of 5.0 by Nice bedroom, sink drains smell Nice room but the drains smell when water is run plus I had to return to reception 3 times as the key wasn't programmed correctly but no offer from the staff to come to the room with me to check I could get in ok. 29 September 2013
Rated 3.0 out of 5.0 by Tired hotel but does the job!! Hotel is in need of renovation, couldn't get free wifi. Have stayed in far nicer holiday inn express hotels for less money but none the less it was a bed for the night! Breakfast quite good. 26 September 2013
Rated 4.0 out of 5.0 by Couldnt of asked for anything more Booked the hotel as myself and partner along with a few more couples were attending a wedding nearby. my partner contacted the hotel a few days before to see if there was any chance a room could be ready early, so that we as a group could leave our bags in there. and maybe use it get changed. when we arrived we were very happy to be told all of our rooms were ready. the receptionist was also happy to arrange a taxi for us. we did arrive back early hours and the night ported was more than happy to serve drinks in the lounge area, we found the rooms clean, adequate and comfortable despite some road noise. the breakfast was well stocked and plenty of clean tables to sit at despite us coming down 15 mins before end of breakfast. as we checked out, we had to wait for one of our party, and was pleasently surpised when we were told we could grab a hot drink from the machine (free) . all in all, very pleasant stay. 25 September 2013
Rated 5.0 out of 5.0 by Very pleasant stay. We had a very pleasant stay. Room clean and comfortable. Hope to make a return visit before too long. 13 September 2013
Rated 5.0 out of 5.0 by Very nice stay After staying at the Holiday Inn in Oxford and not being very happy with it I was pleasantly surprised with the Holiday Inn at Burton on Trent. The room was cleaner, we had 4 decent pillows on the double bed instead of the 2 rubbish ones at Oxford. The sofa bed for our son was much better too. The staff were friendly and helpful and the breakfast was good. Our son didn't want to leave! 06 September 2013
Rated 5.0 out of 5.0 by Lovely stay Stayed here with my 3 daughters ,nothing to fault had a lovely stay ,the staff could not do enough . Thankyou . 28 August 2013
Rated 1.0 out of 5.0 by Noisy hotel I stay in hotels every Friday and Saturday night because of my work. In 12 years of doing this I've never stayed in such a noisy hotel. Sounded like there was a party in the halls until 4am. Running, shouting, banging, and when I told the receptionist in the morning about it all she said was "yeah we know, a few people have complained!" No apology, nothing! Avoid this hotel at all costs. Staff should've stopped the noise as it was coming from right by the main entrance too. They clearly didn't care about customers trying to relax. 27 August 2013
Rated 3.0 out of 5.0 by Business hotel, great location This hotel is in a good location for business in Burton or surrounding towns and cities. The hotel is basic, but rooms are comfortable. Decent breakfast offering. 26 August 2013
Rated 5.0 out of 5.0 by Everything was great, the staff, service and room cleanliness I would definitely stay here again, all you would expect from a Holiday Inn. Good valve for money, only one disappointing thing, no Malibu sold at the bar! maybe they need to expand the choices a little! 26 August 2013
Rated 5.0 out of 5.0 by SImply Excellent Service & Room SImply Excellent Service & Room and the staff were very helpful in sorting our rooms out on arrival. Lovely Hot and Cold Breakfast included. Clean well furnished rooms. Many thanx 26 August 2013
Rated 5.0 out of 5.0 by Great hotel in good location Friendly, helpful staff including chalet girls. Clean room with sofa bed also made up. Plenty of hot water towels in room. Breakfast much better than i thought it would be with hot and cold choices available. 24/7 great coffee and other hot drinks available from reception as well as in room. Superb value. within 5 mins there is a McDonalds and a grill bar. Supermarket also close by with cafe Finally great communications from staff prior to the stay. received a phone call to check and confirm details followed up by an email. Great place 22 August 2013
Rated 5.0 out of 5.0 by Book it great value a friendly satff Tried the other hotel chains but this the best by far will definately use again where ever possible, 21 August 2013
Rated 1.0 out of 5.0 by Not great from start to finish Stayed at the holiday inn in burton on Trent to attend a friends wedding on the 17 th August. Arrived at hotel at 1.30 pm to be told that our room was not ready even though I explained that we would need to use the room at this time in order to shower and change in time for the wedding at the time of booking and was told it would not be a problem. Eventually got into our room which was two singles after having booked a double but was told this would be rectified while me and my wife were attending the wedding. Just getting changed I realised I'd left my cuff links at home so decided to buy some from the lobby area on way out. Told receptionist which cuff links I wanted to buy but after 15 minutes of trying various keys she could not open the cabinet so no cuff links. Very poor. After wedding room was same with 2 singles pushed together and bedding that did not fit the bed. Breakfast items were running out before end of service. Not good from start to finish. 21 August 2013
Rated 3.0 out of 5.0 by Bad Breakfast We stayed for 1 night, the room was ok but the sofa bed was lumpy & uncomfortable. The breakfast was extremely poor as we were expecting a selection of cooked items. In fact the only hot items were beans, scrambled egg & sausages. The 1st sausage was burnt to a crisp & all dried up inside, the 2nd & 3rd were raw inside. I gave up but my husband tried a 4th which looked ok, and the 5th was again raw. Myself & our daughter felt unable to chance eating any cooked food after this so we ended up with a croissant & jam making breakfast a poor & expensive experience. 21 August 2013
Rated 5.0 out of 5.0 by Family Stopover Normally stay here for business and yet again the team at the hotel came up trumps again. They looked after my family superbly. Rooms, bar, food and staff - simply excellent. 19 August 2013
Rated 4.0 out of 5.0 by Good simple hotel These express by holiday inn hotels are cheap, simple and comfortable with a nice breakfast on the morning. Do not expect too much but then again you don't pay too much. Good for a couple of nights or just passing through. Our family enjoyed their stay hope you do. 16 August 2013
Rated 4.0 out of 5.0 by Clean and comfortable room As a place to stay overnight before travelling on, this was ideal. The room was spacious, the beds were fine. There were a couple of issues we had to point out to reception but their response was good and maintenance were on the case just as soon as we left. Would use again as the price was very good value for money. 11 August 2013
Rated 3.0 out of 5.0 by No air conditioning in bedrooms and don't read your booking comments I was most disappointed to find that the bedrooms had no air conditioning although the website for the hotel under the Rooms section stated; "Make yourself at home in your air-conditioned Guest room at Holiday Inn Express Burton upon Trent" The rooms have an air cooling system not air conditioning and was blowing warm air due to the outside temperature. If you want a cool air conditioned room don't choose this hotel. I also asked for an upper floor, no smoking, away from the elevator room and got a ground floor smoking room next to the elevator! This is not a fault just with this hotel but most holiday inn hotels I book. Booking comments are ignored. 30 July 2013
Rated 5.0 out of 5.0 by Value for money Stayed here 20/7/13. Comfortable stay as usual at all your hotels. The beds are much more comfortable than your nearest rivals although you pillows are not as good as theirs! Nevertheless, a good nights sleep - our stay was only a short one, just a 9 hour overnight stay as we were heading off somewhere else early and did not arrive till late the night before. Breakfast was excellent, in fact more than enough but bananas would have been helpful as one of the fresh fruit options! the latte coffee was the best I have had at some of your other Holiday Inns. We will definitely book again if we are in the area again. thanks 26 July 2013
Rated 5.0 out of 5.0 by Excellent stay This was around the third time my family have stayed at this hotel,the last time we stayed we were put on ground floor next to reception,and it was noisey,so we asked for a quieter place as my daughter has sleep related epilepsy ,we were put in a room that we would have been oblivious to an earth quake,room was lovely, staff could not have been any more helpfull,felt more like I was staying with relatives rather than a hotel,can't recommend enough. 16 July 2013
Rated 5.0 out of 5.0 by Best Holiday Inn Express in UK Best Holiday Inn Express in UK, good staff, good food 06 July 2013
Rated 4.0 out of 5.0 by Nice rooms. Nice and friendly staff Breakfast is ok, but there was no musli first morning. I miss to have free internet. 24 June 2013
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