Rated 4.2 out of 5 by 309
Rated 1.0 out of 5.0 by Karen-hockeymom Terrible Communication
We stayed as a group booking, along with a couple other teams. The manager did not follow through on or return communication on concerns. In addition the hotel did not inform our families that they would be fully charged for the rooms before the stay.
One highlight was the housekeeping staff that were friendly and willing to help get you what you need.
My room had small holes in the wall that I am surprised they did not try to charge us for.
May 22, 2015
Rated 2.0 out of 5.0 by hockeymom02 Tournament
The accomodations are spacious and comfortable, most of the staff were courteous and helpful however there were a few incidents that should have been handled with professionalism and unfortunately they were not.
Ensure when you book at this hotel you have a clear understanding of the cancellation process and their process for handling payment...when it will be processed.
There was a mistake on my final bill, which had already been processed, however they did correct it immediately when it was brought to their attention. Accomodations are private, quiet, breakfast had options and was good quality, its a good location for shopping etc.
May 20, 2015
Rated 5.0 out of 5.0 by Parker1 great experience
We had another great stay here. Kim and her staff make it easy for us to reserve a great room and enjoy a relaxing stay in a suite. Great room and great stay!!!
May 19, 2015