Rated 4.5 out of 5 by 146
Rated 5.0 out of 5.0 by kbb19622 Great rooms
I enjoyed my stay at this hotel very much. The rooms were great and the staff courteous. I would definitely stay here again.
20 July 2014
Rated 5.0 out of 5.0 by trishtc Great Staff!! :)
We had a wonderful stay at the Holiday Inn Express Boston - Cambridge. From the time PHIL greeted us the first day and gave us some Boston tips, we knew we would enjoy our time there. The room was clean, quiet and a good size. It was very convenient to the "T" and all points in Boston. We spent one night, then went to spend a night in Gloucester, before returning for two additional nights. KAITLIN made sure we had the same room waiting for us at the end of the week and that it was available before the normal check-in time, so we could make the most of our remaining days in Boston. She greeted us with a smile morning and evening .. I think she is there all the time! We also met the manager (MARK?? .. sorry I forgot to write your name down), who helped us out with a map to find our way to Fenway Park on the "T." Great experience .. would absolutely stay there again!! :)
We had a terrible experience at the HI Express-Galveston 2 wks prior, where I was told I should not expect service at a HI Express, this Boston-Cambridge hotel restores my faith in the brand. You could give a class in customer satisfaction! Thanks for everything!
18 July 2014
Rated 5.0 out of 5.0 by mncaldas123 Excellent customer service
We arrived a little early before the check in time therefore our room was not ready yet. Jimmy took great care of us not only did he accommodate us immediately, but the level of customer service that we received was second to none. I am active-duty military and I have yet to receive the treatment I did at this location. Jimmy offered us an upgrade on the room so that we were able to settle in a bit early. When I visit Boston again I will be sure to select this location for our stay. Thank you very much Jimmy. Semper Fi
16 July 2014
Rated 4.0 out of 5.0 by Carl2 Comfortable rooms
Good and clean rooms with comfortable beds.
Convenient parking spaces outside the hotel. Short walking distance to the subway.
16 July 2014
Rated 4.0 out of 5.0 by acpcrl Great Location
The location is perfect for getting on and off the T and getting around the area. The front desk staff are awesome, knowledgeable about the area and very helpful. Breakfast was very good and the variety was nice over a long stay. Cinnamon rolls were my favorite treat along with the nightly cookies. The beds are horribly uncomfortable and caused me pain. The housekeeping staff were friendly but the ones on my floor did not speak English at all which made it difficult to communicate our needs. The room was clean upon check-in but not up to par during our stay. We would definitely consider staying here on our next trip.
14 July 2014
Rated 5.0 out of 5.0 by Grammie3 Great Value
We found this Holiday Inn a great value. Clean, helpful staff, and very comfortable.
12 July 2014
Rated 4.0 out of 5.0 by zach118 Decent Hotel
Stayed with my family for two nights.
It is conveniently located and getting into Boston was easy on the T.
We had a spacious room with 2 queen beds, comfortable for our family of four.
The breakfast choices are limited though
11 July 2014
Rated 4.0 out of 5.0 Boston stay
We had a very difficult time finding the hotel. It was dark and we were tired so that might have had something to do with it. We were a little surprised at the neighborhood but it was fine, since we were not planning to walk around it the next morning. If so, I would have preferred a Boston location.
10 July 2014