Rated 4.1 out of 5 by 325
Rated 4.0 out of 5.0 by silbermann Acceptable stay
Staff was not particularly warm. I was not welcome as a Gold member and not offered the Amenity Welcome. I had to ask for it.
Also I had a problem with the internet connection, I have called the front door and I was promised to be called back which never happened.
A part from that the stay was acceptable.
November 23, 2015
Rated 5.0 out of 5.0 by Kacee100 Great attention to detail!
Clean and comfortable room and a super staff - and all at a great price.
November 23, 2015
Rated 3.0 out of 5.0 by MALIK420 BED COMFORTABLE. BATHROOM A MESS
TOILET DOES NOT FLUSH. HAVE TO HOLD THE KNOB TO FLUSH. STUPID ARRANGEMENT!!! SHOWER INSTRUCTIONS WRONG. HOT & COLD SIGNS DO NOT MATCH INSTRUCTIONS!! TOILET SEAT TOO LOW!!! LIGHTING EXTREMELY POOR IN THE BATHROOM. ROOM RUG IS EXTREMELY UGLY LOOKING. HALLWAY RUG IS SO SO. ELEVATORS FINALLY WORKING. THEY WERE OLD AND HARDLY EVER WORKED ... WHEN I STAYED FOR 17-18 MONTHS ... FROM AUG/SEPT. 2008 THRU JAN. 2010. BREAKFAST EXTREMELY POOR AND CHEAP. NOT GOOD VARIETY. AFRICAN AMERICAN OLD LADY WHO WORKS IN THE FRONT DESK EARLY MORNING ... HAS NO ETIQUETTE. METRO SHUTTLE ARRANGEMENT IS GOOD. I DID NOT GET IT WHEN I USED TO STAY FOR 1.5 YEARS!! COMPUTER AREA TOO NARROW AND SMALL. AVAILABILITY OF WATER IS GREAT IMPROVEMENT. PLEASE IMPROVE THE ABOVE DEFECTS. THANKS.
November 22, 2015
Rated 5.0 out of 5.0 by JKevin131 Great stay!
My son and I stayed here for a getaway and to see the Nationals play.. The hotel was great as well as the staff... beds were very comfortable... Great breakfast! Great place to stay... very close to the Metro to get to the ballpark, and the shuttle to and from the Metro really was a nice addition! Will definitely stay here again!!
November 20, 2015
Rated 3.0 out of 5.0 by driftwoodrow Good for a night
The stay was fine. Room was comfortable. My biggest issuee was the shower did not work. At all. I did not discover this until I was getting ready to leave in the morning. Obviously not teh best time to fimd this out. I woudl think cleaning staff would be sure everything is functioning in the room before it is marked as ready for a guest. I informed the front desk clerk on check out, but there was nothing he could do at that point, except let me know he would get maintenance on it.
November 19, 2015
Rated 5.0 out of 5.0 by Msdkayestrawberry Great Stay Excellence Hotel
I stayed for one night as a get away to relax. It was indeed awesome to stay at this hotel and Customer Care was very professional and the hotel met my expectations to the fullest. I will recommend anyone coming into the DMV area and looking a hotel go to the Holiday Inn Express Washington DC-East Andrew AFB.
The bathroom was very clean, (which is a very important issue to me). The bed and the linens was fresh. My experience at the hotel was awesome.
November 10, 2015
Rated 5.0 out of 5.0 by hadanicestay Outstanding Hotel Experience
The staff was friendly and very informed about the area's attractions. The room was clean and fresh (my sheets smelled like they just came out of the laundry) there were plenty of towels which also smelled like they were fresh from the laundry. My room was comfortable and quiet enough for me to sleep comfortably. I would stay again, I would recommend to anyone that is traveling in the area. I did not have a single complaint about the stay.
November 10, 2015
Rated 1.0 out of 5.0 by ATaddyBear Not entirely bad but so frustrating in many ways
Stayed there last year and had some problems - mainly with the shuttle to Metro and rowdy folks on the property
But the location made it worth another try. At least there were not any rowdy folks around -but the shuttle problems were still present as well as some new problems.
If you don't mind an extremely basic breakfast and don't need the shuttle, use the WIFI signal or watch television - it IS clean and on a safe enough street to warrant consideration.
BUT - I did need the internet - and wasted about 20 to 30 minutes trying to open each e-mail. And did want to watch TV only to find out there was no CBS reception on the night of Survivor's finale and the premiere of Amazing Race. GRRR.
As for the shuttle - I missed it TWICE one morning. Being told it left on the half hour, I waited in the lobby until just before 8 a.m. Saw a couple board the van and walked right out only to see the van pull away. Chased it down the lot waving my arms and yelling -but to no avail. So I went in to have some of the very limited gas station quality breakfast, with no containers to take a cinnamon roll with you. Around 8:20 a.m. I realized I had better get out front so I could get the shuttle to Metro (and go to work) and lo and behold the guy didn't wait for the half hour - and again pulled away with one couple onboard. Ran after him, waving arms, yelling loudly - and no. I would end up driving to the Metro lot as I was now out an hour of wages.
On the day I departed I was pondering whether to leave a two star or one star review for this stay. As I waited for the shuttle driver to show up, my decision was made for me as someone from the front desk ran out to intercept me, stating that my credit card had been declined. ONE star it would be as I had to go back in, and tell the woman at the desk that I had just checked the account before leaving the room, that my entire stay had indeed already been authorized, and WHICH card were they talking about?
They were ignoring the fact I had handed them a card at check-in, which was authorized at that time. So now they were still trying to use the "other" card on file. In fact the gal at the desk said - well we never got an authorization on any card. Wrong answer. She finally found another screen or field on her computer and lo and behold - oops - the guest WAS right. She DID have an auth code and I could now head for the Metro with the shuittle driver. Another quarter hour of pay lost due to their ineptitude.
And I have been waiting a year for my welcome amenity points from the 2014 stay. I told the guy at the desk this time that it had never been posted and he apologized and said he would take care of it. I guess they are still trying to find the right screen in the system for that.
VERY frustrating - but again - if you just need a bed and a shower, it would suffice. Just don't expect more than that, get your own transportation and hope they can figure out how to charge the right card when you depart. EPIC FAIL.
November 7, 2015