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Rated 3.8 out of 5 by 126 reviewers.
Rated 5.0 out of 5.0 by Staff and accommodation The staff was very friendly and help me with my situation. Provided the accurate information with what was shown on the internet. The room was very clean and fresh. I was informed of all the amenities offered. 13 September 2014
Rated 5.0 out of 5.0 by Great place to stay & go to Washington Nationals baseball games We loved our stay between two Washington Nationals baseball games. Easy access to the Branch Ave Metro station (2 min drive) and 20 minutes to game by Metro. 10 September 2014
Rated 1.0 out of 5.0 by Holiday Inn Express I do not recommend this facility to anyone, management are not easy to speak with. He was condescending, and did not care if I was an IHG rewards member. He stood stern on his no 03 September 2014
Rated 1.0 out of 5.0 by Poor Customer Services and Management Did not honor my Holiday Inn Rewards membership with extended stay. I felt that they were racially motivated. 03 September 2014
Rated 4.0 out of 5.0 by Great service Appreciated the free shuttle to National Harbor and Metro station- it was always prompt. Also appreciated leaving a car there on the day we checked out while we went into DC on the Metro.The staff were all pleasant and accommodating. 02 September 2014
Rated 2.0 out of 5.0 by room smelled musty the room smelled very musty and we experienced small ants the first night 02 September 2014
Rated 4.0 out of 5.0 by Outstanding Breakfast Staff and Excellent Front Desk/Worker Staff I appreciated the personalized service from the ladies who manned the breakfast area. The front desk and worker staff responded to any concerns in a timely manner. Convenient location next to Andrews AFB. The only minimal constructive criticism was the front desk copier was not set up to scan and e-mail info I needed to sent to my HR person on check-out. Also night shift staff could not print the final bill with 0 balance and credit card charged to upon check-out. KUDOS to the TEAM at this Hoiliday Inn Express. 31 August 2014
Rated 4.0 out of 5.0 by Good choice for metro into DC Chose this for location of metro (last stop on green line at Branch) and and ease of exit off 495 on east side of DC. Had tickets one night to Nationals game, went into DC to museums the next two days. Hotel willingly shuttles to metro or one mile walk in very safe area. Only one restaurant nearby but hotel has list and easy directions to others within ten minutes drive. Good for a weekend or longer stay, very quiet. Washer and dryer takes quarters and great for longer stays. However room 515 has a problem with the shower- the handle is reversed and turning to cold brings out hot water - this is dangerous and needs attention of a plumber. Would stay again and ask for top fifth floor again. 31 August 2014
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