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Rated 4.7 out of 5 by 235 reviewers.
Rated 5.0 out of 5.0 by Perfect location and a nice clean hotel We stayed here over a busy July 4th weekend. Due to plans with the family, we were unable to check in to the hotel immediately but I was able to call and "check in". It was very convenient. The rooms are very clean and modern with a very comfortable king bed. The bathrooms have everything you need- so you don't have to haul all of your toiletries with you and you can pack lighter. The room even had a microwave and a small fridge. There is a pizza place close by that delivers late. The breakfast has a large variety of food to choose from, so everyone can find something to eat. I will definitely stay at this hotel again and highly recommend it. July 27, 2015
Rated 5.0 out of 5.0 by Great location Attended a concert at the CMAC, the hotel was located down the street. Check in very quick. Room clean and comfortable. The staff very nice,helpful and friendly. The cost of the room a little inflated due to the July 4rth weekend. Would come back to this hotel again and recommend to others. July 26, 2015
Rated 5.0 out of 5.0 by Great for IHG Club Members This was the first IHG hotel where they offered 500 welcome points because I was a Platinum member and the points were added to my account immediately and i was notified by email of that fact. Usually, I have to contact IHG Club a few weeks after and they have to track down the points. Kudos to this HI Express! July 22, 2015
Rated 3.0 out of 5.0 by Terrible Breakfast Room was beautiful and clean. No hot water for shower in the morning. Staff was courteous but offered no resolve for the no hot water. Check your bill at checkout. I was charged $40 more than the price given to me at the time I made the reservation. Breakfast was a total disaster.......Juice machine broke. Pancake machine broke. Had to wait 20 minutes for bacon. No hot water for tea and no regular tea bags, just decaf. I wanted ice water and was told they had no water and I would have to purchase a bottle of water at the front desk which I refused to do. Went across the street to Wegmans to buy a decent breakfast. July 19, 2015
Rated 5.0 out of 5.0 by clean rooms and friendly service the inn was easy to locate, the room was very clean and updated, the hotel staff were very helpful and friendly July 19, 2015
Rated 3.0 out of 5.0 by Poor Breakfast Bar 8:45 on a Sunday morning and the only food on the breakfast bar was small amount of bacon and four English Muffins.....period! I asked the attendant for eggs and a bagel and she told me "we ran out and don't have anything else to offer". All three coffee decanters were empty as well as the OJ. Overall hotel is well over priced. July 17, 2015
Rated 2.0 out of 5.0 by Loud I will not be back. The noise level in this hotel was unacceptable when trying to have a relaxing weekend. A call to the front desk regarding our ceiling and walls shaking because of the party in the room above us did little to help the situation. Breakfast left much to be desired. Overall, not the experience we've grown to expect from Holiday Inn Express. July 15, 2015
Rated 5.0 out of 5.0 by Very Friendly Staff I would recommend this hotel to anyone traveling through the Finger lakes area. Bring your adult beverages if desired, as Taxi service in Canadaigua is non existant after 10:00 PM July 14, 2015
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