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Rated 4.0 out of 5 by 198 reviewers.
Rated 4.0 out of 5.0 by Excellent staff Just stayed one night, a bit tricky to find, just pull into the services area. Staff were excellent. Hotel is a bit tired looking, but the staff made up for that. 15 October 2014
Rated 1.0 out of 5.0 by Very disappointing This was a disappointing experience, from start to finish. On the day we travelled we found out there were road works in the area. In fact, the A2 which provides the only access to the hotel was shut altogether. We had to make our own enquiries on how to get there and the instructions given by the hotel's reception was wholly inadequate. The hotel would have know about the road works well in advance and should have notified their guests, especially with the noise of the works going on all night. So we had trouble getting there and not a very good nights sleep. On top of this the breakfast was appalling, Awful sausages, dried up crusty baked beans and the scrambled eggs had long finished with a kitchen attendant seemingly standing by checking how long it would for someone to say something before taking action. Having made a double booking for us and our friends, our friends paid for their room on their arrival and left pretty sharpish in the morning. When we checked out the staff at reception had no record of our friend payment and insisted we pay for both rooms. We had to contact our friend who passed on the details of their receipt before we were allowed to pay for our room only. On a final note, walking along the corridor, staircase and hallway we found many of the carpets being threadbare and totally worn out with paint peeling of the steel bannisters. 12 October 2014
Rated 5.0 out of 5.0 by Overall Wonderfull Expereince Having been stuck in London Traffic for two hours,the welcome,quality of the room,and most important the standard of the evening meal made a refreshing change to what i have expereinced often in more expensive hotels. The Chef has to be singled out as being the real star of of a very good all round effort by all staffr. 10 October 2014
Rated 4.0 out of 5.0 by Theatre break? The package I booked was for 2 nights stay and theatre tickets unfortunately the theatre tickets had not been booked by the hotel prior to advertising this package and when they tried to book them the production was sold out however we were instead given 2 passes to Canterbury cathedral. The hotel was clean and staff friendly but unfortunately our room overlooked the main entrance where smokers noisily congregated at all hours throughout the night. 09 October 2014
Rated 4.0 out of 5.0 by Express-way The hotel its self is fine, but its location makes this hotel difficult to recommend. Its located to the rear of a petrol station, and not very clearly signed, Its about 5 miles out of Canterburry and is situated on a dual carriageway with no direct access from one direction - this means approx a 2 mile tour up the dual carriageway and then back doen the other side. I did not have an evening meal (previous holiday inn's have not proved fruitful for meals) and the breakfast was the usual poor selection. All the above said, the room was clean, modern and quiet which gave a good nights rest. Not somewhere to go to on holiday but if like me its just a 1 night business trip with somewhere quiet to sleep its fine. 05 October 2014
Rated 5.0 out of 5.0 by short break I think it was very good value for the price and the staff where very help full 02 October 2014
Rated 4.0 out of 5.0 by Good Pleasant stayPleasant stayPleasant stayPleasant stay. 01 October 2014
Rated 5.0 out of 5.0 by Usual great stay with helpful staff and quality rooms. Not the first time we have stayed here and not the last . Always clean, good value with helpful friendly staff and good quality food. Good internet facilities and clean rooms and bathrooms. Not much else to add. Will stay here again, as usual. 18 September 2014
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