Rated 4.0 out of 5 by 198
Rated 4.0 out of 5.0 by JLMac Excellent staff
Just stayed one night, a bit tricky to find, just pull into the services area.
Staff were excellent. Hotel is a bit tired looking, but the staff made up for that.
15 October 2014
Rated 1.0 out of 5.0 by Obi-stan-kenobi Very disappointing
This was a disappointing experience, from start to finish.
On the day we travelled we found out there were road works in the area. In fact, the A2 which provides the only access to the hotel was shut altogether. We had to make our own enquiries on how to get there and the instructions given by the hotel's reception was wholly inadequate. The hotel would have know about the road works well in advance and should have notified their guests, especially with the noise of the works going on all night. So we had trouble getting there and not a very good nights sleep. On top of this the breakfast was appalling, Awful sausages, dried up crusty baked beans and the scrambled eggs had long finished with a kitchen attendant seemingly standing by checking how long it would for someone to say something before taking action. Having made a double booking for us and our friends, our friends paid for their room on their arrival and left pretty sharpish in the morning. When we checked out the staff at reception had no record of our friend payment and insisted we pay for both rooms. We had to contact our friend who passed on the details of their receipt before we were allowed to pay for our room only.
On a final note, walking along the corridor, staircase and hallway we found many of the carpets being threadbare and totally worn out with paint peeling of the steel bannisters.
12 October 2014
Rated 5.0 out of 5.0 by Dr Jabber Overall Wonderfull Expereince
Having been stuck in London Traffic for two hours,the welcome,quality of the room,and most important the standard of the evening meal made a refreshing change to what i have expereinced often in more expensive hotels.
The Chef has to be singled out as being the real star of of a very good all round effort by all staffr.
10 October 2014