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Rated 4.2 out of 5 by 248 reviewers.
Rated 3.0 out of 5.0 by cost I believe our stay to be a little expensive,it will put us off from staying again and would aim to find an alternative hotel. Also do not appreciate having to pay for parking when staying in the hotel, especially for the price paid. 23 August 2014
Rated 4.0 out of 5.0 by Handy location, comfortable room,parking easy I have been using this hotel for several years as i have a Dr Who fan in one of my kids and we make a yearly trip to Cardiff in order to visit the Dr Who Experience. The hotel has courteous staff who gave us a friendly welcome on arrival. The family room was on the first floor and was clean and tidy, all lights worked and the heating/ air con functioned fine. Only minor moan is a lack of storage space for a family of 4 but we coped. From the window we looked across one of the old docks, traffic noise was minimal. Breakfast was a buffet affair which was ok but the single bread toasting machine was a bit tricky to set at right speed and a queue would form as it was rather slow, a second machine would solve the problem. Our window had cobwebs on the outside and at night you could watch spiders busily building them. Overall i recommend this hotel as good value for money and we will no doubt return for another weekend next summer. 22 August 2014
Rated 4.0 out of 5.0 by Lovely friendly staff made up for a room with no room to breathe! I use Holiday Inn Express all the time for business travels and this is the first time for pleasure. Taking my grandson to the Dr Who experience so needed a family room; it was smaller than rooms I have had elsewhere for me alone. We could not easily get to the window. But as it was only one night I didn't fuss and the staff were wonderful, which made up for everything. I was also shocked at the price; it was the most expensive holiday inn Express I think I have stayed at 22 August 2014
Rated 2.0 out of 5.0 by Beware You book a double room on-line and get twin rooms. 21 August 2014
Rated 4.0 out of 5.0 by best value for comfort and rest We were welcomed by Barry with enthusiasm. A nice touch. Comfy bed and sofa bed. Pillows are not as firm, but way too fluffy that it goes flat. 20 August 2014
Rated 5.0 out of 5.0 by Great few nights Really enjoyed this Holiday inn Express compared to others ,Although there all good the staff here were very helpful and friendly very nice people we will be back again this was our 2nd time here and it was great both visits well done 20 August 2014
Rated 4.0 out of 5.0 by excellent staff loved our stay here, all the staff were very welcoming especially jessica at reception and the lady on at breakfast (think she may have been german-katzerine?)who was always rushed off her feet but always had a sincere smile on her face and had time to chat. perfect base for exploring centre of cardiff. Good pub/ restaurant just a few feet away, food excellent, but other choices also in short walking distance. 17 August 2014
Rated 5.0 out of 5.0 by Attentive Staff I did not make correct bus reservations regarding a day trip to Liverpool. Consequently, I thought about renting a car. Kay went above and beyond to secure an auto for me, even though, in the end, I decided against it, Kay did everything in her power to assist me...simply awesome, amazing! 16 August 2014
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