Rated 4.1 out of 5 by 149
Rated 5.0 out of 5.0 by Byford McCudden VC Great Location
Again we are talking about a Holiday Inn Exp so let's not get excited. This bolt hole is in a great location on the old dock especially if you get a rear room overlooking the water. No Gym facilities but a run round the dock is good or a walk. There is a pub in walking distance or else you have to drive to eat out. They have started charging for parking which you need to watch out for and for which I see no reason. The staff are helpful and the place is clean and tidy. Watch out for the musical coffee machine at breakfast it drives me mad but hay ho
23 February 2014
Rated 5.0 out of 5.0 Amazing service.
We loved staying here! The staff at reception were outstanding, they were welcoming and friendly and went out of their way to talk to our children. The room was basic but comfortable. Breakfast was good, with lots of choice. Would highly recommend.
21 February 2014
Rated 5.0 out of 5.0 by Stuart36 Simple, Friendly, Efficient and No Fuss :)
If you want a very clean, very friendly and efficient experience then this is the right hotel. The rooms are large and clean and permit a geat nights sleep. Its a very quiet area of Cardiff Bay but still only a short walk to Cardiff's many attractions both in City Centre and the beautiful Cardiff Bay. There is no 5* luxury here but just a smaller friendly quiet hotel which makes a great base for day trips out or work - very recommended.
There are plenty of lovely restaurants within easy walking distance so you do not need a fancy restaurant in the hotel.
Staff are all friendly but a particular thanks to Kate for her helpfulness and attention to detail.
21 February 2014
Rated 4.0 out of 5.0 by LorraineandGreig Clean room with lovely staff
My son and I were in Cardiff to visit the Doctor Who experience. The hotel was within easy walking distance and the surrounding restaurants and shops were within easy reach.
The only criticism I have of our stay was that our room was quite cold as there was a very bad draft from the window. We kept the curtains closed for the duration of our stay but better insulation of the windows would prevent the draft.
14 February 2014
Rated 5.0 out of 5.0 by americabutchee Weekend away
Great hotel for its price. Included breakfast which was lovely. Not far from town about £4.00 each way. And most of all the staff was great.
13 February 2014
Rated 3.0 out of 5.0 by ralph101 sadly disappointed
The hotel is beautifully located, but offered a disappointing experience compared to other holiday inn expresses that we have stayed in.
Our room was very cramped for the three of us. You had to climb over my son's bed to get to the window and try to use the hairdryer and kettle. Breakfast was poor, with the hot selection being a really poor standard and dried out croissants. Tables weren't cleared and were dirty.
Staff on reception were exceptional though and very thorough, although I was given someone else's invoice on departure!
I am still baffled as to why we had to pay for parking, which we have never had to do before. This just seemed cheeky.
12 February 2014
Rated 5.0 out of 5.0 by Jamesnlp Great service
Stayed with my son for a night. Clean and professional hotel. Satff 10 out of 10. Very happy and will return soon.
12 February 2014
Rated 5.0 out of 5.0 by Audrey 67 Would be very happy to stay here again
The Holiday Inn Express Cardiff Bay is so well placed to visit the venues in the bay -we were going to the Wales Millenium Centre -and also for walking into Cardiff city centre. The staff were helpful and most pleasant. The room had a comfortable bed with good pillows and a good clean shower. Breakfast was varied and plentiful. Our stay was satisfactory all round.
10 February 2014