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Rated 4.3 out of 5 by 344 reviewers.
Rated 5.0 out of 5.0 by Excellent Value We booked ahead for a business trip. Great Value for a very spacious and comfortable room overlooking the water, including a breakfast (which wasn't just a few pastries). The reception staff were very welcoming, professional and confident. A short walk to Mermaid Quay on safe paved paths and you have a wealth of choice of restaurants and bars. A great hotel. 04 March 2015
Rated 5.0 out of 5.0 by Relaxing stay in the bay area The Hotel is set in an area a little difficult to get to straight away, road works had closed the recommended way in, and my Sat Nav got confused a couple of times trying to take me down one way roads the wrong way, but when found the arrival and reception more than made up for the diversions elsewhere. The staff were probably the most friendly I have experienced regardless of quality of Hotel. Reception made me feel a special guest - despite use points for the stay. All other staff were open and courteous especial the gent at breakfast who went out of his way to ensure food and cutlery were available at a very busy time. The room was adequate, quiet except for an occasional spat of road noise brought over the dock by the wind, not any level to disturb, but there in the background. The bed was comfortable and all facilities clean. Only niggle was the TV couldn't pick up Channel 4? Breakfast was OK too though the room was busy. Al in all I had a memorable experience and recommend this hotel that punches outside its weight. 03 March 2015
Rated 4.0 out of 5.0 by Fantastic Environment Nice and lovely staff, very quiet zone and excellent environment. Just few minutes from Mermaid Quays and one stop on the train from the city centre. 28 February 2015
Rated 5.0 out of 5.0 by EXCELLENT STAY HOTEL SITUATED CLOSE TO CONCERT VENUE. STAFF AND FACILITIES EXCELLENT . FRIENDLY BUT PROFESSINAL SERVICE. COMFORTABLE BEDS. 26 February 2015
Rated 5.0 out of 5.0 by Great access to Cardiff Bay area We stayed at this hotel in order to attend an event at the Millennium Centre. The bar and restaurant area was relaxed. The staff were very attentive, and the room comfortable. There was easy access to the Cardiff Bay area, either a 10 minute walk or very inexpensive taxi ride. 26 February 2015
Rated 5.0 out of 5.0 lovely cardiff good staff keen member of staff in dining area.At 90 pounds we should have had some bacon !! Price was up from last time.will haggle next time. 25 February 2015
Rated 5.0 out of 5.0 by Staff We really enjoyed our stay in Cardiff. It was made special by all the staff at The Holiday Inn Express. Every member of staff was very friendly and helpful. Nothing was too much trouble. They went out of their way to be helpful. All the staff, from the Maintenace Manager to the Cleaners were exceptional. 25 February 2015
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