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Rated 4.3 out of 5 by 111 reviewers.
Rated 5.0 out of 5.0 by Relaxed, and Renewed I left my vacation feeling Relaxed and Renewed. The experience I had at the Holiday Inn was delightful. The staff was extremely helpful and friendly, especially Garrett. He was great at recommending resturants and nearby places to visit. I am already planning my stay for next year. 15 September 2014
Rated 5.0 out of 5.0 by Enjoyable Stay I appreciate the close proximity to I-5, Carlsbad State Beach and Lego Land. The staff was very welcoming and attentive. The complimentary breakfast had a wide variety. I do appreciate the selection of snacks, drinks and microwaveable foods for purchase next to the front desk; so much better than a vending machine. The room was clean, beds comfortable and swimming pool well maintained. 15 September 2014
Rated 5.0 out of 5.0 by Very comfortable and Great service Thank you for your hospitality!! I hope next time I get my same room! Excellent service and a great breakfast!! What a great location! Thank you again! Scott 12 September 2014
Rated 2.0 out of 5.0 by The bad in Carlsbad My fiancée and I decided to stay at the HIE in Carlsbad during our trip in California. Whenever traveling we request a room with fabric softener free linen since I have an allergy. Not once has this been a problem until now. We requested this when we booked, and followed up twenty-four hours before checking in. At which time the clerk working the desk told us that she was unsure if the linen was washed with fabric softener and suggested we bring our own. My fiancée informed the clerk that we hadn’t had any problems like this before, that we couldn’t bring linens and requested that a note be made on our reservation, but the desk clerk was unwilling to document this and suggested calling back during the day. My fiancée called back the following day and was able to confirm with a different clerk working the desk that fabric softener was used on linens and that our room would have softener free linens, eight hours prior to our anticipated check in time. When we arrived at the hotel, we were greeted by the same clerk my fiancée had spoken to the evening prior in her attempt to ensure a fabric softener free room. She said our room was ready and that the linen was fabric softener free; she had checked with her manager. We arrived in our room and found that the bed was only partially prepared. (A flat sheet was on the bed, in place of a fitted sheet, and all other linens and blankets were stacked on a nearby chair.) Already exhausted, we went back to the counter. We told the clerk that our bed was only partially made. She stated ” those are the new linens that were delivered to your room.” She did not comprehend the fact that most of the bed linen was on a chair as opposed to the bed. After another fifteen minutes of further questioning, she again became confused about the fabric softener situation. I suppose it was lost in translation. After what suspiciously seemed like belittlement bordering on derision, we decided it wasn’t worth the hassle and wound up changing rooms. For a hotel that was supposed to be new, there were a few problems. Firstly, the bed was annoyingly squeaky as if it hadn’t been installed correctly. The slightest move resulted in a loud squeak, contributing to less than ideal sleep. Second, there were not any privacy placards for the rooms. I went as far to use my broken Spanish to try and get one from the housekeeper, to which she replied they had none. Therefore, every morning, I needed to tell the housekeeper we did not require service. The pool was rather un-kept, and the hot tub was dingy in appearance. Besides the one problematic desk clerk, the staff seemed very pleasant and content. The room was clean, and if not for the aforementioned problems would not have been terrible accommodations for the price we paid. Nothing has been done to remedy the poor stay, and I have little confidence that anything will be remedied after receiving such an apathetic response. It is quite unfortunate, and upsetting, since we usually prefer to stay at HIE. 12 September 2014
Rated 5.0 out of 5.0 Bronowski Wedding party We enjoyed the stay the rooms were good. But as I stated it would have been nice to have more of our party closer together and closer to the hospitality room. We also found out later that you had a bigger room, but unfortunately we didn't ask and it was not offered for a nice hospitality room. Over all very nice Kunal and Karen were very nice to work with. 11 September 2014
Rated 4.0 out of 5.0 by Short Visit for Legoland My family and I had a recent stay at the Carlsbad Holiday Inn Express. 2 adults/2 kids ages (8 and 10). We had two queen size beds on the 1st floor. We had some minor issues during our stay: First our room was on the 1st floor right across from housekeeping. Each morning it sounded like someone was trying to get in our room when their carts would bump our door. Also on shippment mornings their deliver person left pallets in front of our door. However being on the first floor we had easy access to the pool, parking, and the internet was running great. The pool was nice we were there mid week till the following Monday so the pool wasn't packed. However, they ran out of towels at times and you'd have to go to the front desk to ask for more towels. They had a gazebo but that area needed massive cleaning. Dusty and dead bees in that area. Also the jacuzzi area had dead bees under the pool lift. Breakfast was nice, kids loved it, bought some hot chocolate powder at the grocery store nearby as they didn't have any hot drinks for the kids but it's you typical continental breakfast and the person in charge was great in refilling the area. Had to do some laundry and they have 2 washer/2 dryers coin opperated (you can get change from the front desk) on site however you have some of those other guests that just leaves their laundry there way past the load. Other than those issues our stay was great , we'd stay here again on future trips. 11 September 2014
Rated 4.0 out of 5.0 by Comfortable beds, great service, the on duty staff very friendly and professional! HIghly recomment it, very close to the beach and other amenities too. Beds were super comfortable! 11 September 2014
Rated 5.0 out of 5.0 by accessible to Carlsbad attractions Good place to stay when you are going to the Premium Outlets or Legoland 11 September 2014
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