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Rated 4.7 out of 5 by 174 reviewers.
Rated 5.0 out of 5.0 excellent customer service and stay We wanted to stay at a place that close enough to the attractions in Baltimore but not the high prices. We booked this location and was not disappointed. The staff was very nice and kind. They were very understanding especially since we have a child with special needs. The pool was refreshing and the breakfast was delicious. It was exactly what we wanted and more. July 29, 2015
Rated 4.0 out of 5.0 by Great Stay I really enjoyed this hotel. I was greeted by extremely friendly, welcoming, and professional staff members. The hotel was modern and updated with clean common areas. I loved the freshness of the hotel's interior and the clean smell in the hallways. My room was comfy and I was able to relax. I loved the style of the room. It was very chic!!!! The only downsides were I was facing the rear parking lot on the second floor. The parking lot could really use a good cleaning. There was trash everywhere, most of which I'm sure blows over from the nearby businesses. Also there was some hair in the bathroom. A final thing is that I wish the television rotated. Other than that I had a really enjoyable stay and would definitely stay there again. I fully recommend this hotel. July 28, 2015
Rated 5.0 out of 5.0 by Great Service The front desk were excellent upon check in and helpful with directions around the area with dining recommendation. July 25, 2015
Rated 5.0 out of 5.0 by Classy and amazing hotel and staff. From the moment i arrived at the Holiday Inn Express Baltimore West- Catonsville, MD. I was amazed at the unique decor and greeted warmly. The hotel is modern and has very nice amenities. The staff has been very courteous, professional and helpful. I have spent 5 consecutive weeks there and am going back July 27 again. We are treated like family. Staying here certainly helps my being away from home. I recommend this hotel with the confidence that all guest will be treated well and enjoy their stay there. Richard F. July 24, 2015
Rated 1.0 out of 5.0 by Poor Staff Staff was not responsive, even hostile, to requests. Room was not cleaned and breakfasts were not well stocked. July 22, 2015
Rated 4.0 out of 5.0 by Great location, great value and great staff Nice hotel in great location for a little bit of a drive you can avoid the high cost of DC and Baltimore hotels. Fairly close to the airport and plenty of places to eat around the hotel. Staff was gracious and attentive during check in although still no one knows what the Spire level is. Not a big deal but should be noted. Overall great place to stay. July 20, 2015
Rated 4.0 out of 5.0 by nice room The hotel was convenient, close to where I was working. The room was very clean and presentable, as always. I relaxed for the evening. Breakfast was horrible, the food was mostly cold and the timing was way off. Overall, I rested well. July 20, 2015
Rated 5.0 out of 5.0 by Great value! I always stay at this hotel when visiting the area. The rooms are updated and comfortable. The staff is courteous and attentive. It is the best value by far. July 14, 2015
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