Rated 4.3 out of 5 by 257
Rated 4.0 out of 5.0 by didnt sleep Horrible bed; Got no sleep
The bed we slept in had a horrible squeegeeing springs. Every time either of us moved the noise was just awful. We had two small children and did not won't to wake them and ask for another room. The noise was so loud that I recorded it on my cell phone and the next morning when we checked out I advised the desk clerk of the problem and played her the recording. She said she couldn't continue listening because it hurt her teeth! She told me that our room would be discounted because it was definitely a bad situation and we should not have to pay full price. She said the manager would have to make the adjustment before charging our card.
She apologized and told us to look for the discount on our statement. Needless to say; there was no discount! Full price! No call from manager to explain why the promised discount did not occur. Hotel was very clean and very convenient to Lake Winne, where we took the kids; but I will not stay there again because I believe a persons word should be honored and the manager did not honor the promise made to us!
September 1, 2015
Rated 5.0 out of 5.0 by Gemini66 gemini66
Always enjoy staying in Holiday Inns for the best bed linens and pillows ever. Always able to get a good night's sleep.
August 31, 2015
Rated 5.0 out of 5.0 by saintly one WARM AND FRIENDLY
My husband and I were in town for a weekend get-a-way. From the very start ( making reservations ) to the end ( checking out ) we were met with the utmost repsect and courtesy. Always greeted with a smile and the rooms were extremely clean. We will be returning next year and will be staying at the same hotel. Ashley was absolutely the best.
August 19, 2015
Rated 5.0 out of 5.0 by mr bingle good personel;caring
excellent choice for overflow of crowd @ our benefit
August 18, 2015
Rated 5.0 out of 5.0 by ljatal Great stop on the drive home.
Happy to write that I chose an IHG hotel for our return trip from FL. I had tried a non - IHG/non - Holiday Inn brand earlier during vacation and had a less-than-quality experience. This property is very clean, it is pet-friendly which was utmost as we were traveling with the family dog. I will advise future guests make use of the waste bags and the waste receptacle that the hotel provides in the back lot. It was great to find that there. The breakfast was great with a pancake machine that they kids made use of and plenty of cereal and yogurt, etc. We reserved a dual-queen suite which gave us plenty of room for two adults and kids and a dog. The staff is very friendly and made sure to point out that the rear lot is well lit and has cameras since we arrived late. Keep up the good work.
August 16, 2015
Rated 4.0 out of 5.0 by Den S Conveniently located, well-maintained
My son and I picked this location because it was close enough to downtown Chattanooga without the downtown prices, and it was closer to our whitewater rafting experience.
Hotel is close to shopping and eating, just a few minutes drive. There are fast-food restaurants next to the hotel - McDonald's, Hardee's, etc., plus a Cracker Barrel nearby.
Only minor issue I had was that the bed squeeked every time I moved. Slightly annoying, but at least the mattress and pillows were comfortable.
Having a hot breakfast was nice, although it's nothing that will wow you. Then again, it's free, so you can't complain much.
August 8, 2015
Rated 5.0 out of 5.0 by Ellie0709 Overnight stop
We stopped at this hotel on our way to Florida and got a great nights sleep. The staff was friendly, our beds were comfortable, and the location was perfect. We didn't have a chance to try the breakfast as we were already gone. But overall great stay, would definitly stay at this hotel again!
August 5, 2015
Rated 5.0 out of 5.0 by oleolson 1 staff friendlyness
Whether it was the desk people/the breakfast host or the cleaning staff==they were all so friendly and helpfull
August 3, 2015