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Rated 4.3 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by great overall very good experience- puppy enjoyed stay-would recommened this property and would stay again 25 April 2015
Rated 5.0 out of 5.0 by Great Service Comfortable, accessible, great night on the road with very attentive staff 24 April 2015
Rated 5.0 out of 5.0 by Great Hotel We've stayed at this Holiday Inn several times and it's always been good overall. Staff is friendly, food is fresh and hot, and rooms are decent. I will say that looking around the room this past stay, I felt they could stand an update. Getting a bit old looking. But still comfy bed and linens. 23 April 2015
Rated 1.0 out of 5.0 by Things have changed I stayed here a few years ago and wrote a raving review. Regrettably, things have shifted here in the interim and not in a good way. I'll tell you the worst first. Before I went to breakfast I began to see roaches larger than my thumb on the floor and walls of my guest room. I tried to kill them but they were too fast. I went to the front desk and found all the lights out (a surprise) and asked several times "Is anybody here?" In a few seconds a sleepy-eyed young man stumbled out of a darkened office and I reported that he needed to tell someone to summon an externinator for the second floor. His eyes never met mine. I also told him I was unable to get the ice machine on the second floor to work the night before as well as that morning and it needed someone's attention. I asked him to tell the appropriate individual. I went on to breakfast. The powdered eggs were so bad (soft like cream of wheat) and the "turkey sausage" that HIE's now seem to use everywhere is a total turnoff for me. When I was departing the hotel a little while later (not much later, due to the incessant roaches) I called the desk to see if my earlier reporting had been called to someone's attention. It had not. The man on the phone was alarmed about the infestation of roaches, said it was news to him, and he would get someone on it that day. He also said the icemaker was new and "nobody knows how to work it but me." Perhaps some written instructions alongside it would help the customers too! It's not a nice place any more and I won't be stopping over there on my many trips through Chattanooga. Oh yes, they have an indoor pool but beware -- it doesn't come close to being heated. Downhill they've gone and it's sad. 21 April 2015
Rated 5.0 out of 5.0 by Excellent service We were traveling back north from a holiday in Florida. We made our reservation less than an hour before check in. The young lady working the desk already had our paperwork printed out and ready. She had upgraded our room and was extremely helpful finding a Walmart. She even printed out directions for us while we unloaded the car. The room was in great shape and comfortable. The boys loved the pool. The eggs were a bit rough in the morning, but the cinnamon rolls keep me coming back. 20 April 2015
Rated 5.0 out of 5.0 by Brief Stay on Long Road Trip Planned stay on road trip with family from Michigan to Florida. Plan was to arrive around midnight, but traffic delays resulted in 2am arrival. Pleasant staff and smooth check in process, recognized as Platinum. No problems with room, which is good concerning we all were tired and straight to bed. Breakfast area was clean offering standard fare, and items restocked fresh. Have stayed at some HIE where the breakfast area wasn't kept up, so glad to see not the case here. After breakfast, back on the road, so no other use of facilities. But of what I did see of facility, looked well kept. Would definitely stay again if in area, and recommend to others. 18 April 2015
Rated 5.0 out of 5.0 by Great staff and good location... Quiet room, great staff and food. Convenient location. 17 April 2015
Rated 5.0 out of 5.0 by squatt Love our service experience every time! Love the food. The beds sleep great. Been coming here on a regular basis for a year and a half now. I have relatives in the area but I prefer to stay with Holiday Inn! 15 April 2015
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