Rated 4.2 out of 5 by 62
Rated 3.0 out of 5.0 by FrequentTraveler01234 Not as good as usual
My family has stayed on this particular hotel several times in the last couple of years. In general, it has been a good experience. The rooms are always clean and comfortable. The staff is friendly.
We had the unfortunate experience of having the hot water heater fail on the morning we were going to be travelling. Which means no one in my family was able to shower until a day later.
When I asked the front desk, they confirmed that the hot water heater had failed, and the maintenance person would be at the hotel within an hour. The staff is usually polite and friendly, but there was no apology, no offer to see "if there is anything we can do for you". I don't really need anything, for compensation, I understand things like this happens, but there didn't seem to be a lot of concern for customer comfort.
What surprised me is that there was no offer to add points, reduce cost, or any other option. I am a frequent business traveler, and an IHG Platinum Member. A majority of the time there is any issue at a hotel, I am offered some sort of compensation without asking. Recently I stayed at another brand and just mentioning that they had a problem with an appliance we were offered a free night without even hinting that we were unhappy.
My only other comment with the hotel is that it is starting to show signs of age. The workout room equipment is cheap and starting to wobble and bend. An upgrade should be considered.
05 December 2013
Rated 4.0 out of 5.0 by shail27 Overall a good experience
It was overall a good experience. An extra bed was needed and it was provided promptly even before we arrived.
03 December 2013
Rated 4.0 out of 5.0 by Stacey70 Great Stay
We stopped here 2 x's during our travels and both nights were good experiences with staff, service and comfortable stay. Kids enjoyed the nice warm pool in the evening time after long day of driving.
We are considering going back just to vacation in the area as there seems to be a lot to see.
27 October 2013
Rated 5.0 out of 5.0 Great Stay
I Spent three very good nights. Room was clean and most of all smelled clean. Will stay there again.
13 October 2013
Rated 2.0 out of 5.0 by McDoug Clean but not a good visit.
The staff was friendly. The room clean. We had 2 major problems:
the bathroom handle was broken and I got stuck in the bathroom while my children were in the room. It was very scary and though we were able to change rooms the next day- the desk clerk laughed and thought this was a funny experience. That was insensitive and rude. Our room keys wouldn't work, after a very tiring day we had to return to the desk twice to get them working.
09 October 2013
Rated 5.0 out of 5.0 by 103bacc Stay a lot
I stay here a lot for business and enjoy it. Great value!
03 October 2013
Rated 5.0 out of 5.0 by Bowlingguy Close to everything!!
Very clean and NICE! I am a bowler...Close to the lanes!! GREAT breakfast!
02 October 2013
Rated 5.0 out of 5.0 by Hallsta Relaxing
My husband and I had a wonderful time and have no complaints.
30 September 2013