Rated 4.2 out of 5 by 106
Rated 5.0 out of 5.0 by jay2015 Convenience and Service
My stay at this hotel was a very positive experience.
The location was very convenient to downtown and the purpose of my visit. The staff was extremely helpful and the check-in/out process was seamless. The room was very clean and comfortable. The inclusion of a small refrigerator and additional tv channels would have enhanced the stay immensely.
I would stay at this hotel again.
20 July 2014
Rated 5.0 out of 5.0 by MountainMan-1 Great staff-Can walk to downtown-Clean hotel
Everything was great -except the internet kept going down-and the breakfast is ok. Great all night diner within walking distance and nice outdoor courtyard. Perfect location for bringing bikes and leaving the car parked.
17 July 2014
Rated 4.0 out of 5.0 by MiMi82 Very Clean! Awesome Staff!
The room and the facilities (i.e. gym, pool, laundry, and dining room) were very clean. The staff was very professional, helpful and made my stay very pleasant. The only improvement would be the quality of the mattress on the bed. The first night was really rough sleeping on the mattress. It felt like I was sleeping on a rock, but as the week went on, I guess my body got used to it. Other than that, I would stay at this hotel again because it was really clean in comparison to other high end hotels in the area.
15 July 2014
Rated 3.0 out of 5.0 by willmore Comfort and Staff: Amazing! Jacuzzi and Pool: Not so much!
We booked the King Suite for our anniversary. The Jacuzzi did not work properly, and the pool made us feel like a zoo exhibit. It had a large window running down the hall so everyone walking to and from their rooms could stare at us. However, the staff was wonderful and the view from our room was beautiful! The beds were really comfortable and I had the best sleep I have had in a long time. On a side note, If you stay at this hotel, I recommend taking a stroll around town at night. Very romantic and great views not far from hotel.
14 July 2014
Rated 5.0 out of 5.0 by Chris F in Phoenix Stay
Good stay with friendly people and good value. I would highly recommend
12 July 2014
Rated 4.0 out of 5.0 by Dad and sons Great front desk and friendly people - breakfast... not so much.
Visited over the 4th wknd with my two sons. Room was clean and comfortable. The hotel is conveniently located so that it makes getting to all attractions pretty easy. All those on the front desk were warm and courteous. Ariel was always pleasant and smiling. Breakfast on Saturday and Sunday morning was another story. Get to breakfast early is my recommendation. Walking in with 15 minutes left and they're out of turkey sausage, 2% milk, pancakes, juice, etc. Eggs that are rushed out are HORRIBLE. I mention it to a staffer and the reply is that it is like this every weekend. The staff seemed to be stretched too thin, accustomed to not worrying about customer satisfaction, or both. Even if the breakfast is purportedly "free", which we know it isn't, the level of product quality and service should meet the rest of the hotel.
11 July 2014
Rated 5.0 out of 5.0 by SheltD2 Excellent Breakfast and friendly staff.....
Good place to relax whether on business or leisure......cant wait for the new downtown Holiday Inn Express to open that is right in the Heart of Downtown.......Hopefully all the staff will move over to it.
08 July 2014
Rated 5.0 out of 5.0 by blwright comfortable bed and spacious room
Clean, spacious room with comfy bed and lots of pillows. Room had microwave and fridge and nice sectional sofa. Big flat screen tv was provided. Free breakfast each morning. Very nice, friendly staff. Would definitely stay here again.
08 July 2014