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Rated 4.3 out of 5 by 294 reviewers.
Rated 5.0 out of 5.0 by Good centre town stay with great staff Stayed here on business, good location for bars and restaurants, rooms are good HIE standard, staff were so helpful, nothing was too much trouble for them. I'd stay again. 25 November 2014
Rated 4.0 out of 5.0 by The staff make the hotel. Carpets in the rooms are a bit grotty as are the shower curtains apart from that it's a good hotel. Lauren is amazing and can solve any crisis. The staff really are aa credit to the industry. 23 November 2014
Rated 5.0 out of 5.0 by great weekend great staff we had a great time on the november race weekend rooms were ready when we arrived at 1 pm this wonderful member of staff had everything sorted for us she even help us book a nice restarant hotel dosent need a gm that i saw once in four days your deputy gm is an absolute gem 19 November 2014
Rated 5.0 out of 5.0 by Excellent Place to Stop for racing and the town Excellent staff, nice clean and tidy rooms, with very comfy bed. Hotel was very busy with the racing on, but staff were geared up for this and made it a very relaxing atmosphere. Only real grumble would be that although breakfast was very very nice, a little more choice of the cooked products would of been nice such as mushrooms and fried eggs, plus maybe some fried bread etc. I wouldn't let this put me off stopping again though. Position is excellent, only 20min walk to the racecourse, and 10 mins from the centre for post racing beers!! 19 November 2014
Rated 1.0 out of 5.0 by VERY NOISY Staff very friendly...however premises was so noisy that it was impossible to get any sleep on the last two nights...banging doors..people shouting in the corridor and going back and forth to the bar until 5am... 19 November 2014
Rated 5.0 out of 5.0 by Going beyond expectations Not only was the Holiday Inn a great place to stay, but the service was outstanding! I stayed for training purposes in a group and there was a mix up with the coaches that were supposed to be picking us up to take us to the technical training centre that we were going to. We ended up having no coach picking us up! So the Holiday Inn staff at Cheltenham went the extra mile and ordered us taxis; even though it was the start of Cheltenham races that day and taxis were scarce! On top of that, they kept hold of our luggage (as it was our last day we were supposed to take it with us) and made sure that it was all picked up by the second coach that picked us up from the centre! Because of the dedication of the Holiday Inn staff, we got to our destination on time and the problems were fixed. I would highly recommend staying here as it's a beautiful place to stay with outstanding staff! 18 November 2014
Rated 5.0 out of 5.0 by Great Hotel Clean Rooms and Friendly Staff, great location and a discount on your parking. All in all great value for money 16 November 2014
Rated 4.0 out of 5.0 by Holiday Inn Express Cheltenham A nice warm welcome at the reception and clean rooms with good internet 16 November 2014
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