Rated 4.3 out of 5 by 373
Rated 5.0 out of 5.0 by jen307 Great city centre location with excellent staff.....
A very enjoyable stay, as always. The reception staff were able to check us in early and we were very pleased with our rooms which were clean, comfortable and in a quiet part of the hotel. Extra pillows, as requested prior to our arrival , were available in our rooms The towels were large and very soft.The buffet breakfast consisted of fruit juice, a choice of cereals, yogurt, fresh and tinned fruit, croissants, pain au chocolat, fresh bread rolls, cheese plus a limited choice of hot breakfast items....more than enough to please everyone plus, of course, varieties of tea, coffee and even hot chocloate. The location of this hotel is ideal for the town of Cheltenham. The only downside to this hotel is the cost of parking in the car park opposite. A discount is available to guests though.
16 April 2015
Rated 5.0 out of 5.0 by Cilinha Great customer service
Booked this hotel last year but something came up with kids and had to cancel. Although it was a non refundable rate the manager was able to transfer the credit ready for my next booking. Nearly a year later the manager retrieved this (although the system only keeps recent bookings) and I had a great stay with my kids.
Excellent customer service from Sandor. Thank you.
16 April 2015
Rated 5.0 out of 5.0 by keefypat great stay
excellent staff,excellent room,excellent stay...highly recommended
15 April 2015