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Rated 4.3 out of 5 by 283 reviewers.
Rated 2.0 out of 5.0 by 服务一如既往地差 每次来这里前台���是一副不开心的样子,我们猜测是否是工资太低的缘故。这次入住也是一样,前台美女在两天内就没见她笑过。办入住时满脸不耐烦。旁边男前台更是和客人吵起来,还叫客人闭嘴。要不是办事就在旁边,也不会入住,今后应该是不会再住了。但是客房服务员态度很好,主动和客人打招呼。餐厅的也不错。真是不知道这家店怎么通过ihg验收的。 June 27, 2015
Rated 2.0 out of 5.0 by 个别服务员糟糕,其他都还不错 前台一位男服务员,着装和其他两位服务员有所区别,应该是领班或者值班经理的职位,服务态度和水平非常糟糕。 从办理入住开始一��埋头没有正脸面对过我们,更不要说微笑了,从头到尾面无表情。在出示身份证和预定人的名字已经告诉以后,还反复索要预定人会员卡号,理由是积分兑换的必须出示会员卡号,我积分兑换了这么多次第一次听到这样的说辞。没有任何主动行为识别优悦会会员身份,更不要说主动送上入住赠饮了。在我主动询问后居然冒出了“积分兑换”的房间只有一个入住赠饮,另一位入住人即使是优悦会会员也不享受的说辞,怎么不说只有一份早餐呢?因为同住的入住人是白金会员,然后我又主动询问了酒店是否有白金会员的入住水果或者小食,给我的回答竟然是你这是“积分兑换”的,也不是主入住人是白金会员,所以没有。旁边有外国人询问问题的时候,立马变脸面带微笑,轻言细语的为别人解答,这更让我感觉我���像欠了他什么一样。更夸张的是在办理入住的过程中他居然还在和私人朋友闲聊发微信,这种极度不专业的服务态度我从来没在洲际集团旗下的任何一间酒店遇到过,更没有想到会遇到。 【如果前台有监控完全可以调出来取证,以上情况绝对属实。】 这一次的的经历让我第一次对洲际酒店这个品牌的信任度大打折扣,这样的服务员站在前台毫无疑问是给这间酒店甚至是洲际集团的严重摸黑,更何况还是以为管理人员,这样服务领导意识会带出怎样的团队,令人后怕。 另外,我没有感觉到作为以为俱乐部会员,甚至是白金会员得到了任何的优越待遇,反而是尴尬。作为对品牌的信任,积极参与品牌活动和入住酒店换取的积分,兑换到的不是价值,而是羞辱。 June 27, 2015
Rated 4.0 out of 5.0 by Friendly staff and convenient location Hotel staff were very friendly and helpful offering generous advice on places of interest and ways to get there. Location of the hotel was really convenient, it's near to bus stops for buses to get to places like the Giant Panda Research centre, Ancient streets like JinLi, KuanZhaiXiang etc. Pick up point for Airport bus service number 2 is a 15 minutes' walk or a short bus ride away. The hotel is also within walking distance to the shopping area of ChunXi Road. June 26, 2015
Rated 5.0 out of 5.0 by 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 床铺舒适,服务一流。 June 25, 2015
Rated 5.0 out of 5.0 by 服务一流 服务好,干净卫生。 酒店周边环境好,位置优越。 房间安静,利于睡眠。 早餐品种丰富,营养健康。 价格合理,连锁品质。 电梯稍慢。 June 22, 2015
Rated 4.0 out of 5.0 by 床铺舒适 装修风格简约时尚,轻松舒适,整体印象非常不错,睡眠质量非常好,服务也比较满意,不足的是早餐可选择的种类很少,而且没有兼顾到当地特色,没有什么特点 June 18, 2015
Rated 5.0 out of 5.0 by 早餐多样性,服务不错 该酒店的早餐可供选择的种类很多。很满意。 酒店的服务整体上来说是不错的。希望可以一直保持。 但是我对于酒店的可由旅客自己洗衣服的服务表示不满意。我对于其价格表示不赞同,价格偏贵。 June 17, 2015
Rated 4.0 out of 5.0 by Good location The location of the hotel was great and convenient. Room was clean and comfortable. Value for money. Breakfast variety was good. The WIFI is too slow especially if you are on business. June 16, 2015
  • 2015-07-04T10:19:40.339-05:00
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