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Rated 4.0 out of 5 by 320 reviewers.
Rated 5.0 out of 5.0 by Great location with excellent parking! Had an overnight stay last weekend. Snow bound Chester was beautiful. Hotel was superb value for money. ideally located within a short distance of town centre. Clean room with a great view of racecourse. Excellent free parking and Staff very friendly. All in all great value for money. i will definately return soon!!! 31 January 2013
Rated 5.0 out of 5.0 by Ideal city break Looked forward to returning to Express by Holiday Inn, Chester for my wedding anniversary. Despite the snow the approach area had been cleared and gritted making it a safe walk from the car park to the hotel. The hotel is well placed to visit all of the attractions of Chester and the staff are most welcoming and friendly. Will be back to stay again and for the racegoer you could not get a better positioned hotel. 25 January 2013
Rated 1.0 out of 5.0 Not a great stay Check in slow, systems problems and 'you booked late, so the day shift hasn't printed your details'. Door to room ajar when I got to it - not locked so assumed just sloppy housekeeping which was confirmed by the dried on toothpaste still on the basin. Rusty shower fittings and a general air of tiredness made me feel this place is long overdue refurbishment. 22 January 2013
Rated 5.0 out of 5.0 by Night Away After a busy time over Xmas and New Year we decided to have a quite night away. The hotel was at the right price and a great location for Chester town centre with easy walking to all the bars and restaurants. The staff and the facilities are great and I can understand why this hotel has been full and we were unable to book in the past as it would be our first choice again. 22 January 2013
Rated 5.0 out of 5.0 by smashing value When i did a price comparison i just could not beat this hotel. city center, free on site parking and free breakfast was just great. All staff were most helpful and polite. My personal slight niggle was a very,very soft mattress which gave me back ache but others may like it. However would certainly return. 20 January 2013
Rated 5.0 out of 5.0 by Good value accommodation close to city centre We always use this hotel when visiting Chester as it's very convenient for all the amenities of the city centre but a very welcoming and comfortable base in which to stay. Just make sure you go down for breakfast in good time if you're there at the weekend - it's so popular that long queues form for the food! 15 January 2013
Rated 3.0 out of 5.0 by Uncomfortable Bed Affected Quality of Stay Impressed by the use of space for the bedroom and en-suite bathroom which used one door to separate the toilet from the shower and basin unit. Sadly the quality of the bed was very poor due to the fact it had a large dip in the center when two people used it at the same time. This resulted in extreme muscle pain affecting the back and shoulders which allowed very little sleep during the night. 15 January 2013
Rated 5.0 out of 5.0 by Great value We were delighted with our first experience of Holiday Inn Express, we thought that this was the best value for money that we have ever had and we will always look for your hotels whenever we travel in the UK in the future. 11 January 2013
Rated 4.0 out of 5.0 by Comfortable We stayed at this hotel on New Year's Eve, the room was small but as we were there for 1 night it was more than adequate. We attended a venue in the racecourse and we fell out of the venue at 1.30am straight into the hotel lounge area were the bar remained open until after 3am. They gave us a late checkout at 11.00am and late breakfast which was lovely. It was a short walk into the centre of Chester and all attractions. Would definitely recommend a short stay in this hotel. 06 January 2013
Rated 5.0 out of 5.0 by Excellant service and cosy rooms Was very impressed. The staff were friendly and helpful. The rooms are really good value a good size and quite homely which we wasnt expecting. If your looking for somewhere in chester book this one. The car parking was a major bonus to say we was only 10 min walk from chester central. Thanks 05 January 2013
Rated 4.0 out of 5.0 by Good value in Good location We chose the Holiday OInn above other options because of previous experiences, and we were not disappointed. Better than basic 18 December 2012
Rated 4.0 out of 5.0 by HANDY FOR TOWN CENTRE, FIRMER MATRESSES NEEDED THO Only 3 mins walk into Chester town centre, good customer care and friendly staff. Room clean enough and everything required in room. But found the bed matresses much too soft and had a slight bad back after returning home from a three day stay. That was the only gripe though, as it was value for money at a hotel which was suitably placed. Just what me and my wife required. Would be handy hotel had a gym, even if was a smallish one. 16 December 2012
Rated 5.0 out of 5.0 by Good Hotel with good location. We had a very enjoyable stay at this hotel. The location is very good and the whole experience was one i could recommend. 16 December 2012
Rated 5.0 out of 5.0 by Comfort at a good price For a group the Holiday Inn express at Chester Racecourse is a hotel worth visiting. We've stayed on numerous occasions and for the money it's well worth staying. The rooms are warm and comfortable. I am a poor sleeper away from home, but stick my earpulgs in and I have a really good night;s sleep. Comfy beds and decent pillows. The only reason I use ear plugs is because other guests don't know how to close doors quietly - my bug bear in hotels overall. It's all lovely and clean and the staff are charming. 14 December 2012
Rated 3.0 out of 5.0 by What a let down This hotel is perfectly located for both the racecourse and shopping. Secure parking within the racecourse saved a lot of hassle. The front of house is very well appointed and first impressions were very favourable. HOWEVER, our first bedroom looked as if the door had been kicked in at some point and the door frame quickly repaired. Unfortunately the lock did not work. Not good in a hotel room. We were quickly moved to another room by the very helpful staff. THis room seemed fine. THen we went to bed. The bed was only 4'6" wide, not good for big people, and it bounced around ao much we felt we were on a water bed! If one turned over the other had to wake up to hang onto the edge of the bed or fall out. First impressions of the shower room were very good. The door to it also closed onto the toilet area which meant the room and the toilet could be used separately. The shower though, although it was a great power shower, flooded the bathroom floor every time it was used. The only way to stop this was to turn the head to the wall and just have a wash! THe reason for this was the fitting had been put too close to the back wall leaving no room to angle the shower head up or down. Breakfast buffet was adequate but could have been improved with a few more hot choices. Sausage, scrambled egg and beans is not enough. All in all we would stay here again although I would have to have assurances that the beds had been replaced. 10 December 2012
Rated 5.0 out of 5.0 by xmas shopper My daughter and I stayed here for two nights for a xmas shopping trip. We hadn't been to chester before so didn't know what to expect. We did our research on line and decided to stay her because it was close to the centre. We couldnt of choosed better the hotel and chester was lovely. The hotel was really close to the main centre of chester like it said. The parking was free and the rooms were lovely and comfortable. We even had a lovely view of chester racecourse from our hotel window. We have already decided we are going to be staying again next xmas. Thankyou for a lovely stay. 08 December 2012
Rated 4.0 out of 5.0 by not bad at all Great on site parking, happy to help staff, comfy room, good quality of breakfast, over all very good, two suggestions; One; Real Bean2cup coffee not instant would be nice Two Deal with that machinery noise that comes form the race course from 04:00 to 23:00 each day, it is like a compressor for road works out side the window, it is too loud for a comfy nights sleep. Sound proof it, Screen it, move it away from the buildings ANYTHING please 07 December 2012
Rated 4.0 out of 5.0 by excellent location, rubbish breakfast I would highly recommend this hotel as a perfect (and affordable) place to stay if you are having a night in Chester as it is literally on the edge of the city, an easy 5 minute stroll to the centre. However, the food was rubbish (luke warm & tasteless) so I would say stay here but have your breakfast somewhere else. 07 December 2012
Rated 4.0 out of 5.0 by Great Location We stayed in this hotel for a shopping trip to Chester and visit to Cheshire Oaks following day. Hotel was in a great location next to racecourse with easy walk into Chester. Free parking. Room was clean and comfortable and despite facing onto main road there was very little noise. Only downside was breakfast, we struggled to find a table and had to wait about 10 mins, shortage of hot food and crockery and cutlery. But would definitely stop there again. 06 December 2012
Rated 4.0 out of 5.0 by comfort bedroom was very comfortable and warm, bathroom was lovely. Breakfast was basic but at least you had something warm in the scrambled egg sausage and beans and there was cereal, fruit and toast as well. 06 December 2012
Rated 5.0 out of 5.0 by Great value, wonderful location and friendly staff Went to Chester for two days to attend a wedding, last month. Overall, had good experience. Great value for money, town centre walkable, staff very friendly and helpful. Share a room with my daughters, so the extra bed (which was very hard!) meant less space in the room - but we didn't spend much time in the room anyway. Room overlooked the racecourse - but also the train track - thankfully there were only two trains during the night. We asked for an iron and extra tea and towels (as there were three of us) and these appeared within minutes. Would highly recommend for value for money on an overnight stay - wouldn't recommend if you intend to stay in the hotel rather than out and about. 04 December 2012
Rated 4.0 out of 5.0 by Clean, simple and excellent location The hotel is well placed if you want to walk into the city centre. it is only a few minutes stroll away and has free parking. We knew it was a basic hotel and at just £50 B&B per night (£25 per person for a double room), it is a great price. If you are looking for a luxury break, however, look elsewhere. The only issues we had was that the bed was hard and we could feed the springs through it, but when we told reception, they quickly put a topper/duvet over the mattress and we had a much better sleep on night 2. Also, just a heads up about is very basic (as you would expect at such a price) and served in a canteen like atmosphere. However, it is plentiful and at least provides a full stomach before a mammoth shopping spree! 04 December 2012
Rated 5.0 out of 5.0 by Superb location It took less than 10 minutes easy walking to get to the centre of Chester with its abundance of reaonably priced eating/drinking establishmenr. A hotel with free on site parking in Chester city centre is great! 01 December 2012
Rated 3.0 out of 5.0 by chester staff good ,maids very good helpful, need a new toaster slow down b/fast. room could have been a bit warmer 25 November 2012
Rated 5.0 out of 5.0 by Great time! Annual weekend away with my mum shopping at Chester . First time we have stayed at the Holiday inn express . We had a lovely time staff very helpfull. Walking distance from all the buzz . Love the Barlounge they do great cocktails !! 24 November 2012
Rated 4.0 out of 5.0 by Quiet and straight forward For Chester this hotel offers good value. Having stayed on a couple of occasions recently, the staff are helpful and the location close enough to the city center to walk, while far enough not to suffer nightclub spill noise. The rooms themselves were fresh (NS) and clean. The corridors look a bit tired though. Surprisingly, an adjacent railway track didn't pose any noise issues. Parking is also good. That just leaves the breakfast... Hmm! On a 'take it or leave it' basis... I'd tend to leave it unless I was starving. Though I think HIE breakfasts are a country wide issue. But at least they offer a breakfast. Overall quite happy with the experience and price paid. 24 November 2012
Rated 5.0 out of 5.0 by Location and service Great location just a few minutes walk from city centre. Very quiet at night in hotel and can't here neighbours. Although hotel was fully booked there was good choice at breakfast and constantly refilled. Rooms are not big but ample size and very clean and warm. Would recommend this hotel for a base for a great weekend way in Chester. 24 November 2012
Rated 3.0 out of 5.0 by Comfortable but poor facilities Sausages, scrambled eggs and beans is NOT a breakfast. In November something more than a 5 Tog suvet is required. 23 November 2012
Rated 5.0 out of 5.0 by great time will be commimg back . great staff and place .Nice to recive tea and coffee free 17 November 2012
Rated 4.0 out of 5.0 by Very friendly staff !!! It was a good experience to be with the Holiday Inn Express, most things were good, maybe it was a bit noisy the first days. But over 3 weeks it was good, I will recommend the hotel, especially because of the very friendly staff . Thanks for a pleasant stay. 15 November 2012
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