Rated 4.0 out of 5 by 218
Rated 1.0 out of 5.0 by Aboot Location good
Truthfully location was spot on but be careful if booking advance standard room I automatically thought you would get a double bed- I was gutted to find once we arrived we we're put in room 104 twin room which is so cramped I had to have the window open next problem is the traffic noise all night was shocking- I live in a village were its nice and quiet so didn't expect that. I won't stay again now after being put in a twin room with my girlfriend.the room wasn't clean either and even before I got into bed the bed sheet was ripped making me doubt whether it had been cleaned and things changed. Overall disappointed sorry to say.
13 October 2013
Rated 2.0 out of 5.0 by paw1 Why charged twice
My credit card statement arrived today to find that I have been charged twice, not very happy.
12 October 2013
Rated 5.0 out of 5.0 by jphnny321 recent 3 day stay
almost complete comford & relaxation together with the benefit of en exellent & piping hot breakfast. however my very small inconvinence was that computor in the dining room was not working. this wase despite effort by the staff & a service engineer . i had to resort to using the loal library which despite having to pay 6£ ( 2days ) was not particulary very speedy. your staff front line & others were 1ooo% thank you . john r
11 October 2013
Rated 5.0 out of 5.0 by Prince0247 Great experience from stafff
I had great experience and the one of the best service ever from the lady staff at this hotel. She was most helpful and kind.
10 October 2013
Rated 4.0 out of 5.0 by Bowie22 Recovery after Chester marathon
Good hotel, clean and comfortable. Roadside rooms a bit noisy with window open but ok when closed. Bar terrace was just below my room - again a bit noisy for a while but luckily guests did not stay out late. Good- sized rooms, comfortable beds, good shower. No room service or food available - snacks are provided but not 24 hours. Racecourse restaurant and others nearby. Very convenient for the racecourse and the centre of Chester. Staff friendly and helpful. Bar area nice. Good breakfast.
10 October 2013
Rated 4.0 out of 5.0 by Jon76 Convenient location
This hotel was chosen because of it's location primarily as it was right next to the racecourse for the start of the Chester marathon. It was only a short walk from the centre of the city itself too which was very convenient.
The room has been given average - it was clean and tidy but there were a couple of 'drawbacks' namely the lack of temperature control meaning it was too warm for comfortable sleeping, its proximity to the railway line which meant it was quite noisy (having to have the window open for air - with it shut, it was very quiet) and the pillows, although graded as 'firm' or 'soft' were less than comfortable and all the same. We also experienced our swipe card failing 6 times in the 2 days we stayed there, meaning we had to keep returning to reception to try to have it re-programmed.
The breakfast choice was adequate: fruit and fruit salad, toast, croissants, small jam based pastries, toast, bread rolls, beans, scrambled egg and sausages, yogurt, 4 cereals, pre-packed cheese and drinks. It wasn't the best quality produce and things very quickly ran out meaning the one member of staff was racing round trying to keep up with demand and people were having to wait a while for things but it definitely filled a gap. It wasn't as good as some other chain hotels but it was included in the price of the room which was a bonus, although it was still quite a lot more than said other chain hotels......
09 October 2013
Rated 5.0 out of 5.0 by NorthernIan A great stay
You will have great difficulty finding a brighter more comfortable hotel with such friendly helpful staff. Our weekend stay was a real pleasure especially with the location giving such easy access to the beautiful old city centre.
09 October 2013
Rated 4.0 out of 5.0 by gt2z Great location and good facilities
Excellent location, within easy walking distance of the city walls. Free car park.
On the first night, our room was too noisy and I asked to be moved. Our request was dealt with efficiently and our belongings were moved for us. I asked for a different mattress as the one we had on the first night was dreadful, The receptionist promised to get one of the new ones put on our bed on the new room. It was definitely better, but still not very good. The mattresses were the one thing that let the hotel down but the customer service, free breakfast, free car park and location were all excellent and we would go back again.
05 October 2013
Rated 5.0 out of 5.0 by GHPH Highly recommended !
We very pleased with our stay.
The staff are helpful & attentive, room standard is good & as expected.
Breakfast choice is all freshly cooked & very good.
Seating area for above is very good.
Very good hotel location & room prices.
We will definitely be staying at this hotel again.
04 October 2013
Rated 2.0 out of 5.0 by Suzi138 poor customer care
My IHG still doesn't work, despite many emails to the organisation I could not book using my member number,
The check in staff were disinterested when I booked in, with little information provided, distinctly lacking a warm welcome !
The same can be said when checking out, making this the norm at this hotel.
The check out male was more interested in discussing his forthcoming holiday plans than asking if everything was ok.!
All I heard from him was 'put your card in there & enter your PIN'
Lots of improvement on customer care, the staff are disinterested, slow, and surly.
This carries through to housekeeping who don't even manage a 'good morning '
02 October 2013
Rated 3.0 out of 5.0 by shopper12345 breakfast
vegetarian options would be very much appreciated.what would a vegan eat ?maybe some dry toast.no cereal as there isnt any soya milk.please look at what you are offering it is 20013 after all.
01 October 2013
Rated 4.0 out of 5.0 Terrific location -Good Service
An excellent location on the Racecourse and literally 5 minutes walk from the gateway into Chester, with the big added bonus nowadays of free parking on site !!
The room was clean and comfortable with a soft but comfortable bed which my wife commented was the best nights sleep she has had. The only minor irritation was that our room faced onto the road so traffic was quite noisy if you opened the windows. Otherwise the room was excellent.
Staff were extremely polite and helpful with a basic adequate breakfast buffet available. A small queue formed at our breakfast when both beans and egg ran out and were slow in being re-filled.
Overall though an excellent choice if visiting Chester and would definitely stay here again.
28 September 2013
Rated 4.0 out of 5.0 by jack49 Watch for the trains
All as good as usual,except I was at the railway end so had trains disturbing me until after 11 at night and started again about 5 in the morning.
27 September 2013
Rated 5.0 out of 5.0 by Grozzie Relaxed atmosphere
We enjoy our stays at Holiday Inn Express. It is quite a relaxed atmosphere. The rooms are always clean on entry.
It is also nice to know where we will be eating breakfast.
My only complaint is that the bed is much too soft.
10 September 2013
Rated 5.0 out of 5.0 by raygee67 excellent value hotel
spotlessly clean hotel throughout with very comfortable rooms.
Staff were very welcoming and helpful. Breakfast good with many choices No complaints whatever.
09 September 2013
Rated 5.0 out of 5.0 by TabithaMorning Convenience and comfort
I was very impressed with this hotel and would say it represents good value for money, especially for those who wish to be close to city centre facilities in Chester.
09 September 2013
Rated 4.0 out of 5.0 by pinkshoes better experience
After almost cancelling because of a nightmare experience a few days earlier this stay was very good. The room was clean ( although hot) and peaceful. Breakfast fully stocked and hot.
07 September 2013
Rated 4.0 out of 5.0 by Shaz39 Great location, friendly, very helpful staff
I recently stayed at the Chester Holiday inn Express at the racecourse in Chester. I have to say my overall experienced was great. Its a brilliant location to the city and even better if you are going to the races. Our room was comfortable and the first room we were in did not have great WIFI access which we needed but we were immediately moved to a room with better access. The staff were very friendly especially the receptionists who were very accommodating, helpful and knowledgeable. Overall I would definitely return especially in time for the Christmas markets at the Chester Racecourse.
07 September 2013
Rated 4.0 out of 5.0 by grandad5 Good restful night
we were very satisfed with the location- a short walk to town - easy to find, the cleanliness of the rooms and the lobby area and friendliness of staff
06 September 2013
Rated 5.0 out of 5.0 by RitMart Good Stay
This is about nine times we have stayed at the Express and found this stay as good as the first, our thanks to all staff with making it all well.
06 September 2013
Rated 2.0 out of 5.0 by Millies100 Too hot and noisy
The hotel is in a lovely position overlooking race course. Entrance lobby and facilties including breakfast are great. The problem we encountered was the room was far too hot, no air conditioning and the extractor fan on the roof came on from 7am and did not go off until around 9.30pm. The hotel is also next to the tran track and trains came along every 20 minutes. The hotel is not a good choice if you want to relax in the afternoon or early evening. We was on the top floor so am not sure what other rooms are like
05 September 2013
Rated 5.0 out of 5.0 by coisty coisty
my husband and I have been to the holiday inn express 6 times
and have enjoyed it every time the service is excellent location is great the last time we were there was last week I was a bit disappointed we were allocated room 330 the frame of the bed was badly stained I didn't complain but think this should be looked into as this might put other people off, but wont stop us coming back
04 September 2013
Rated 5.0 out of 5.0 by RikkiMac Great raceday deal
Excellent value esp car park and location at race course. Staff most friendly and helpful without being intrusive. Clean an comfortable
02 September 2013
Rated 5.0 out of 5.0 by timbadthebad overall v.f.m
spot on as always room at the rear overlooking the racecourse
01 September 2013
Rated 2.0 out of 5.0 by Apduchess9 Disappointing
I booked a double room but was quite upset to be given a twin room and told as the hotel was full that was all that was available. Breakfast next morning had a very poor choice of hot food and the cutlery and glasses were dirty.
I booked the Holiday Inn as I thought a large chain would provide a good experience for an overnight stay but was very dissatisfied
01 September 2013
Rated 4.0 out of 5.0 by DavidJ48 All round
Good clean hotel with helpful and friendly staff. Sunday stay was spoilt by a bunch of rowdy girls in and out of rooms, shouting and slamming doors.
Monday was better and had a good night.
30 August 2013
Rated 2.0 out of 5.0 by JEDM if you want to sleep dont stay here
I WAS NOT GOING TO WRITE A REVIEW AS I HAD SENT A E MAIL TO THE OPERATIONS MANAGER OF THIS HOTEL A COUPLE OF DAYS AGO BUT HAVE NOT RECIEVED A REPLY AS OF YET WE BOOKED INTO THIS HOTEL FOR TWO NIGHTS ONLY STAYING ONE AND BOOKING OUT EARLY BECAUSE OF LACK OF SLEEP PLEASE BE AWARE THAT THIS HOTEL IS BETWEEN A RAILWAY AND A MAIN ROAD AND IS NOISY AND THERE IS NO AIR CON IF ITS HOT THE STAFF DO THERE JOB AS YOU WOULD EXPECT WELL SOME DO ON THE NIGHT WE STAYED I HAD TO GET OUT OF BED AT AROUND 3 45 AM TO ASK AYOUNG MAN TO STOP BANGING ON A ROOM DOOR HE HAD BEEN BANGING FOR ABOUT 30 TO 40 MINUTES WE OPENED AWINDOW AS IT WAS TO HOT ONLY TO HEAR TRAINS PASSING OUR ROOM HAD A DOOR TO THE HALL RIGHT OUTSIDE SO THAT WAS SLAMMING MOST OF THE NIGHT FOR THE PRICE YOU PAY I WOULD EXPECT A TOILET ROLL HOLDER THERE WAS HALF OF ONE THE ROOM SMELT THE BED BASE WAS STAINED TO SUM UP NOT AGOOD EXPERIANCE I HAVE HAD BETTER SLEEP QUALITY ON A PLANE OH AND IF YOU READ BACK REVIEWS YOU WILL SEE REOCURRING PROBLEMS DONT STAY HERE IF YOU WANT A SLEEP WITHOUT BEING disturbed
29 August 2013
Rated 4.0 out of 5.0 by natts short break
Nice hotel, shame it did not have a swimming pool or spa, needed for when it rains.
27 August 2013
Rated 4.0 out of 5.0 by Dooles Great location, free tea/coffee and soft drinks 24/7
Great location, would definitely stay again. But would ensure I get a good nights sleep the day before. The room we stayed in was facing the main dual carriage way, and cars going past and motor bikes early hours in morning was not what I wanted. Hence an awful sleep, if any sleep at all. Bed was a bit uncomfortable too.
Aside from that, the price, staff, drinks (soft) and breakfast was all great. So much so, would stay again.
21 August 2013
Rated 5.0 out of 5.0 by Monster91x Tidy, comfortable and modern...
First time at Holiday Inn Express and was pleased with Hotel and all services provided for our 5 nights stay. All staff were pleasant and and eager to help where needed. Modern room with all things provided, room overlooked the racecourse too.
We will definitely recommend this Hotel... well done!
19 August 2013