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Rated 4.0 out of 5 by 370 reviewers.
Rated 3.0 out of 5.0 by Good Location but noisy room We booked the hotel for 2 nights as we were celebrating our wedding anniversary. We have stayed in Chester many times, but never at this hotel. Arriving in the afternoon, the hotel was full. a very noisy table celebrating a 30th birthday greeted us in the reception area. Our room was 1 of 4 downstairs rooms at the front of the hotel, near to the bar and facing the road and near the railway line. After our first night we enjoyed the breakfast, although we were advised to get there early to avoid the busiest time. The lady on duty was very helpful and worked hard in seeing the food was replenished. After spending time in the city we returned to the hotel during the afternoon to unwind. The adjoining room had a number of guests who were a disturbance to us because of the adjoining door. We chose to leave the hotel instead of staying the 2nd night as no other room was available. 01 June 2014
Rated 4.0 out of 5.0 by adjoining room We were not told that our room was a adjoining room,there was no problem the guest in the next room were quiet but i would have like to have been notified. 01 June 2014
Rated 5.0 out of 5.0 by Comfortable bed good location Great location for sight seeing, and shopping, lovely hotel we,ve stayed here twice now and enjoyed it both times, It would be nice if they had bacon on the breakfast buffet, although they do have a good selection, Will be staying again. 31 May 2014
Rated 3.0 out of 5.0 by Our chester Weekend The hotel is nicely positioned right on the racecourse & within walking distance of Chester city centre, which is a beautiful city & really worth a visit , we spent two nights & it wasnt long enough to see everything.I booked our stay at the hotel in January & was given two prices , one without breakfast & one with which i went for but on my paperwork from the hotel it stated the breakfast was free, so i showed it to the recepstionest when paying the bill & she told me that i shouldnt have been told that but i was , so take care when booking & get the name of whoever takes your booking.Other than that we had a nice stay at the hotel. 30 May 2014
Rated 5.0 out of 5.0 by Great location This hotel was in a great location, walking distance from the shops. The bed was really comfortable. For the price I think the hotel is excellent. This is why we use holiday inn's all the time. Thank you 30 May 2014
Rated 4.0 out of 5.0 by V friendly staff at reception and cleaners Enjoyable stay would not hesitate to coming back. Only grip bed wasn't great but that may be due to my preference. 28 May 2014
Rated 4.0 out of 5.0 by Close to the city centre Ideal for a 1 or 2 night stay. Many rooms overlook the race course ours had a view of the car park ! Which did not matter as we were hardly ever in our room. Car parking adjacent to the racecourse or across the road is plentiful. A 5 minute walk and you are in the city centre . 28 May 2014
Rated 5.0 out of 5.0 by Room size If I had a prolonged stay at this hotel, the only objection I can think of is that I would find the rooms a little small for 2 persons and would like more wardrobe space. Other than that, first class and would not hesitate to recommend it. 28 May 2014
Rated 5.0 out of 5.0 by Comfortable room and bedTh The room was ideally situated for me opposite the lift as I have a mobility problem , It was bright and clean and the bed was very comfortable. the staff were very friendly and booking in/out was quick there could have been a few more choices at the buffet breakfast eg. fruit tomato, yet it was very nice. Close to the city wall ideal for visiting the city. 27 May 2014
Rated 5.0 out of 5.0 by great stay we had a great stay here, stay for two nights. the room was of good size double bed, tea/coffee kettle with in room, good size tv room was very clean. walk in shower big bath towels you also get shower cream. hand cream. the hotel is on Chester racecourse. the bar was good with lots of drink. b/fast of a morning was very good tea, coffee, hot beans eggs sausages. toast jam etc., etc., we will be coming back to this hotel as it location is about ten min walk into Chester town centre which was very good. 26 May 2014
Rated 5.0 out of 5.0 by Quality on a budget An excellent hotel an easy walk from the city centre and attractions, just outside of the famous walls walk which is only a minute away. Good value and a nice experience. 26 May 2014
Rated 4.0 out of 5.0 by A good all round hotel for very short stays A nice hotel with excellent location to town and restaurant's and of course the race course. I would only stay again for a maximum of two nights as there is no wardrobe space only a few coat hangers so clothes stayed in suitcase. But as the name states it is Holiday Inn EXPRESS. 25 May 2014
Rated 4.0 out of 5.0 by Unglaublich großzügig Wir kamen bereits morgens um zehn im Hotel an, konnten aber erst um 14.00 Uhr einchecken. Wir fragten, ob wir gegen Bezahlung frühstücken gehen dürften. Die Antwort war "Yes, help yourself" und wir mussten keinen Pfund dafür bezahlen. Auch bei den Getränken durften wir uns bedienen. Das war wirklich sehr gastfreundlich und großzügig. 23 May 2014
Rated 4.0 out of 5.0 by Nice hotel, shame about road noise Nice clean hotel, cleaners seemed to be cleaning 24/7, only downfall was the noise from the road, particularly hot night so the window had to be open, I'd stay again but ask for a room on the other side of the hotel. 22 May 2014
Rated 5.0 out of 5.0 by caring staff I would like to take the recepion staff on duty during our recent stay i was poorley and they looked after my husband and made sure I had everything I needed with the offer of a doctor.we were in room 317 comfortable room. 21 May 2014
Rated 4.0 out of 5.0 by Good Trip Enjoyed our visit, excellent location, wonderfully quiet at night. Pity they wouldn't take dogs but that is regrettably common. Pity that on the day of the Chester Half Marathon they stuck to 11:00 check out time while had they extended it to 11:45 the runners could have had a nice shower having completed the course. However, we will go here again. 21 May 2014
Rated 2.0 out of 5.0 by Noisy neighbours (229) My 18-yr old daughter in 228 had to go to a telephone in the CORRIDOR at 03:15hrs to call the front desk! Serious security flaw! The neighbours (hen party?) went silent by the time the security person arrived on the floor. 21 May 2014
Rated 4.0 out of 5.0 by Convenient Standard experiencing with an Express hotel... I was especially surprised at the quality of the bath linen, very thick and large. Room was good... was away from the rail line. Bed comfortable and nice to be able to open the window. One suggestion for the breakfast area would be to move the breakfast trays and cutlery station closer to the logical entrance to the breakfast serving area. I didn't notice that it was on the far right wall until after I had made two trips back to my table with orange juice and fruit. 15 May 2014
Rated 2.0 out of 5.0 by Very small room This hotel is adequate for a single night and rooms are large enough for a single person, but not a couple. There is no wardrobe or drawer space, so for a three-day break, quite inadeqaute. There were several stag/ hen parties when we were there, although there was no problem, perhaps we were just lucky. The breakfast is all self service and a reasonable choice, but the same each day/ no variation. The bar area in the evening is not very relaxing, but fine for a quick drink. Parking was free and there were ample spaces. 13 May 2014
Rated 5.0 out of 5.0 by Great location Great view if Chester racetrack 2minutes from town centr Very friendly staff highly recommend to all 11 May 2014
Rated 5.0 out of 5.0 by Great stay in Chester This is a great location for walking into town - particularly if you are a race goer .. the hotel is such great value for money and the staff are really nice and friendly 08 May 2014
Rated 5.0 out of 5.0 by comfortable hotel and rooms excellent for a 2 night break-which we have had many times before-no complaints as usual. Thank you 06 May 2014
Rated 5.0 out of 5.0 by excellent Had a great stay. The staff were very attentive and the position is absolutely excellent. Only downside was the bed(s).... not enough to complain about but the mattress was very soft and the sofa bed was very hard. Apart from that, had a wonderful stay - we will be back I am sure. 28 April 2014
Rated 3.0 out of 5.0 by NICE WEEKEND SPOILED The survey does not ask the right questions, but just to point out, I found all the staff pleasant and willing to help in any way they could. I could not criticise any of the staff, The security tried their best to make our stay more pleasant by talking to the Rugby players who were in the hotel bumping banging door and making a lot of noise, until 4am on our first night, after the security spoke to them, they were better behaved and a good sleep was had on the second night, It also helped that we were moved rooms, however, I do think that the door slams need attention, you could hear all the doors in all the rooms slamming on being closed. I know this is a Express but normally wherever we go we are looked after and chocolate and drinks are placed in the room because we are platinum priority club members. 25 April 2014
Rated 5.0 out of 5.0 by Great location and comfortable facilities Had a great stay here hotel staff are excellent and very obliging - room was very comfortable - and very relaxing bar and lounge facilities. Only criticism would be the breakfast - the hot buffet only had sausages scrambled egg and beans - a bit limited - but there was a variety of cereal and fresh fruit - they advertise this as free so shouldn't complain - but I think really the cost is included in the room rate. 24 April 2014
Rated 5.0 out of 5.0 by Great staff and location The staff could not have been more helpful, excellent location close to chester town centre, great value for money 23 April 2014
Rated 4.0 out of 5.0 by good service, comfy room Good stay overall. Great service from all staff enountered - thank you. Comofortable rooms. Good location and free parking. Acceptable breakfast. Price on this occasion at upper end of scale for a budget hotel though - any more expensive and you may as well go to a mid-range hotel and have a little more luxury. Please change the in room coffee sachets - its horrid! 18 April 2014
Rated 3.0 out of 5.0 by Very helpful staff This hotel has a good location in many respects, with some rooms overlooking the Racecourse. However, one end of the hotel is right next to a fairly busy rail line and my room was on the corner next to the rail line. This resulted in disturbed sleep as the noise of the trains was intrusive even with the window closed. I found the mattress on the bed to be very 'bouncy' too and not particularly comfortable. However, the staff were excellent and very helpful, and checking in and out was effortless. The included breakfast was ok, with a reasonable range of choices and everything seemed fresh (no bacon though!) I may stay here again, but would want a room away from the railway line. 14 April 2014
Rated 5.0 out of 5.0 by fantastic hotel Great location ideal for city centre,Clean and comfortable.Fantastic breakfast and outstanding value for money.I'll be back for a third time !!!!! 14 April 2014
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