Rated 4.4 out of 5 by 251
Rated 5.0 out of 5.0 by yordrib Easy access to City
Hassle free stay in comfortable room with great access to town. Refitted rooms are a big improvement. Good breakfast choice and very attentive staff throughout.
17 June 2014
Rated 2.0 out of 5.0 by Frankie1234 A dissapointing stay
The staff are very friendly however, I found that the quality of the room fell far short of what I would expect from a 4* hotel.
16 June 2014
Rated 4.0 out of 5.0 by Danr78 Nice hotel, nice room, disappointing gym.
I really enjoyed my stay at the Crowne Plaza Chester. The room is very spacious with the equipment that you need to feel comfortable: Iron, press, etc...
The room is complimentary tea and coffee as well as delicious biscuits which is great when you are after a long trip and check in late the hotel.
The breakfast is fine and complete. My tip to you: Take the breakfast vouchers if your reservation does not include breakfast.
One big minus: The gym is not well equipped if you wish to do a proper weight training. There is only one bench and dumbbells up to 20kg :(
16 June 2014
Rated 1.0 out of 5.0 by Angelo Mysterioso Poor parking arrangements and no free wi fi
Hotel car park was full so had to reverse down access ramp and pick up a voucher for the next nearest car park. This car park is of a very old design and requires you to guess where a space is and then do a three point turn when you find that that area is also full. Eventually found a space but would not feel safe returning to car late at night or early morning. (This car park is locked 11.30 pm to 6.30 am).
Took a while for reception to find a room: rooms available on 2nd floor but receptionist insisted on 1st floor room. Thought I had booked a double bed but room turned out to be twin beds. Decided to grin and bear it in view of time taken so far.
Shower curtain was hanging off, sink plug did not work, bedside phone did not work. No view from very small window in room.
Wi Fi was chargeable. (Thought it was free for IHG Club members).
Asked the usual "was your stay okay" and receptionist seemed surprised when I said I found it very disappointing. Offered to refund car parking fee of £7.50. Didn't accept the offer as it was more disappointing than that.
Have stayed in many IHG hotels before: this was the most disappointing stay.
12 June 2014
Rated 5.0 out of 5.0 by PaulLS Excellent Hotel
The hotel is in a great location, a few minutes walking distance to all local attractions with convenient parking. The staff, service and facilities were excellent (we spent a rainy day in the pool etc trying to keep a two year old amused!). We had a family room (3 beds) on the "club" floor that was immaculate, spacious, comfortable and well maintained throughout our three-day stay. I highly recommend this hotel and will stay there again.
09 June 2014
Rated 5.0 out of 5.0 by HMP22 comfortable, central hotel with exceptional Seavice
Every time we return to Chester, about three times a year, we choose to stay at this hotel.
The staff are very helpful, the service is good, the rooms are airy and pleasant, the beds are comfortable and there is car parking on site,what is there not to like??!!.
07 June 2014
Rated 5.0 out of 5.0 by Glitzy_pink Birthday Celebrations
Friendly & helpful staff. I would def recommend and stay again - thank you
07 June 2014
Rated 5.0 out of 5.0 by Gingerred1 Night in Chester
A last minute decision to have a night out in Chester and booked the Crowne Plaza, which was the right choice.
Great friendly staff and lovely rooms.
Would return again.
04 June 2014
Rated 5.0 out of 5.0 by Mr Old Excellent City Centre Hotel
Great location and very good hotel overall. Rooms not overly large but very comfortable with everything to hand.
Shouldn't be charging for WiFi though in hotel of this level.
Will be my first choice when back in Chester next.
02 June 2014
Rated 4.0 out of 5.0 by JoJo1504 Great Service
Friendly and efficient staff, being 7 months pregnant during my stay they ensured I was taken care of
02 June 2014
Rated 5.0 out of 5.0 by Roger5429 Chester Plaza
This a great Hotel once inside, doesn't look much from the outside. The location is great. Just off the main shopping street. Rooms were nice.
31 May 2014
Rated 5.0 out of 5.0 by Clarey Great stay
couldn't complain about the stay, was great the service was first class and we were really looked after.
30 May 2014
Rated 5.0 out of 5.0 by get lost Good Quality Staff
Our stay at Crowne Plaze was great. Please see Trip Advisor for full review.
30 May 2014
Rated 5.0 out of 5.0 by alfy2403 Professional
The staff in all areas of the hotel were attentive, professional and very friendly. Definitely recommend as a place to stay!
29 May 2014
Rated 4.0 out of 5.0 by mikey134 Komfortables Bett, aber das Badezimmer ...
Wir waren in Chester zu einer Hochzeit eingeladen und suchten deshalb ein Hotel in der Nähe des Racecourse. So fiel die Wahl auf das Crowne Plaza, wobei von vornherein klar war, dass wir die Annehmlichkeiten des Hotels sowieso kaum nutzen würden. Das Bett im recht großen Gästezimmer war 1 mit Sternchen. So gut haben wir selten in Hotelbetten geschlafen. Ganz toll! Eine Enttäuschung war das Badezimmer. Duschvorhänge sollten aus allen modernen Hotels verbannt sein, aber hier traf man noch auf solch ein Exmplar.. Schlimmer noch die Position der Toilette neben der Badewanne. Selbst als kleiner Mensch hat man hier Schwierigkeiten sein Geschäft in Würde zu verrichten. Das passt nicht zur großzügigen Gestaltung des Gästezimmers. Das Design des Badezimmers ist für uns definitiv mangelhaft. Sein Zustand zeigt überdies, dass das Hotel etwas in die Jahre gekommen ist.
Das Rezeptionspersonal war sehr freundlich und zuvorkommend.
29 May 2014
Rated 5.0 out of 5.0 by Suttonfamily7 Fantastic modern but comfortable hotel with excellent staff
I cannot thank the hotel staff enough for making our stay at the hotel so fantastic from the helpful lady on check in who gave us complimentary drink as our room wasn't quite ready to the lady in the restaurant who helped us on the last day by giving us some ibuprofen as all the shops were still closed. I would say all the staff were very helpful and went out there way to make our stay as stress free and enjoyable as possible. We stayed in the hotel with our 2 young children and we were made to feel very welcome. During our stay in Chester the weather was terrible the hotel made our stay very enjoyable as the children loved the swimming pool. Our room was huge with plenty of storage and the beds were extremely comfortable. We stayed in a Club room and thought it was amazing value for money. This is our first family stay in a Crowne Plaza but we will definitely staying again and have already recommended to family and friends.
28 May 2014
Rated 2.0 out of 5.0 by A_ram Poor value
This hotel is poor value for money. Apart from its location, this hotel has nothing much to offer. The rooms are average, service mediocre and toon service poor.
18 May 2014
Rated 5.0 out of 5.0 by Falfieldbill Professional, courteous and frirndly reception staff
I received and excellent welcome and the check out was swift and efficient. Will certainly book again. Excellent location as well.
Very good breakfast spread with one little exception - no muesli at the time of my sitting but not an issue.
18 May 2014
Rated 5.0 out of 5.0 by AlandLiz Terrific Staff
Very rarely do I stay at a hotel where without fail, all staff are cheerful and helpful.
It is always a pleasure to stay at this hotel.
15 May 2014
Rated 5.0 out of 5.0 by Debstar123 Lovely helpful staff and really comfy bed
Stayed for one night on the rare occasion myself and my hubby have a night away. Will defo be returning to this hotel, the room was very comfy and the staff where really helpful. Chester is also a lovely place to visit.
15 May 2014
Rated 5.0 out of 5.0 by Steven1208 Fantastic Hotel
We really enjoyed our stay at the hotel. Although one night was not long enough. The hotel is in a fantastic location. The staff where very helpful and polite. Breakfast was excellent. The swimming pool was a big hit with all the family.
Our five year old son said it was better than the Crown Plaza in Vilamoura where we stayed last year.
Needless to say we will be back later in the year but this time for 2-3 nights.
12 May 2014
Rated 5.0 out of 5.0 by Lisa d Lovely relaxing stay
My weekend stay with my 11 year d daughter was a complete relaxation. The staff were amazing and could not have been any nicer. Overall I would recommend the the executive suite although my last stay on the 4 th floor was a nicer room !! The staff in the restaurant are lovely however clearing plates and glasses they were a bit slow especially at breakfast. However I would definitely stay again thank you for a great stay
10 May 2014
Rated 5.0 out of 5.0 by It's me 123 Great Hotel, great staff and great location
Wonderful experience all around, I have nothing bad to say about the hotel, its employes or the location.
06 May 2014
Rated 5.0 out of 5.0 by gelibabe Nice
Went to Chester for a short break. Lovely hotel. No complaints at all
Couple of observations...
Went for breakfast at 9.40 and was made very aware that it stopped at 10. Wasn't given a menu so didn't know I could have omelette , salmon etc. was sat at an unset table and had to ask for cutlery.
I feel very stupid that I didn't know the fridge was full of stuff that wasn't complementary...I know I should have realised but never mind. I wasn't charged for the 2 items we had so no probs there.
I would stay at the hotel again.
05 May 2014
Rated 5.0 out of 5.0 by colin58 great stay
stay here on 25/04/14 for one night, we were on the four floor which is the quite floor. the bedroom was big and clean and the bed was very good had a great night sleep, the bathroom walk in shower, bath-towels, shower cream, hand cream was all there.
there is a free safe in room, air-con in room. we had a very nice stay here and the hotel is very close to Chester centre.
we had a meal there and the food was very good nice bar with lots of drink and good price.
we would come back to this hotel.
05 May 2014
Rated 5.0 out of 5.0 by joe 01 An enjoyable city break
The location of the hotel is great. Just a minute's walk from the hotel and you are in the main shopping area.
The rooms are comfortable. Yes the bedroom we stayed in is in need of re decoration but did not spoil our experience.
The staff we had contact with at reception and at breakfast were all very pleasant and helpful.
We have stayed here before and plan to stay again in the future.
25 April 2014
Rated 4.0 out of 5.0 by RoseMA27 Lovely rooms, comfy beds
We had a pleasant stay at the Crowne Plaza Chester. It's conveniently located in the city centre and 2 mins away from all the shops, cafés and restaurants.
It does not provide free parking, however the parking fee is lower than any of the other parking lots.
The costumer service was brilliant. They were welcoming and very helpful.
The Spa facilities are very basic, but enough to enjoy a relaxing time.
25 April 2014
Rated 5.0 out of 5.0 by JaneHJ Nice Hotel with Great Service
Stayed in the Crowne Plaza Hotel for a shopping weekend, great location for the town centre. We booked an Executive Room, which was a good size, with an equally spacious bathroom. Clean, comfortable and all in all, very pleasant. We did use the Spa facilities, small pool but adequate for the purpose. The inclusion of the Executive Club is a nice touch. Large range of choice for breakfast, for a buffet style breakfast, this was very nice. It must be said that the staff at this hotel delivered a extremely high level of customer service. Every member of staff we encountered during our staff could not do enough to assist. We would definitely stay here again.
17 April 2014
Rated 5.0 out of 5.0 by kwacky fantastic
faultless stay. room, public areas, staff and restaurant food were fantastic. highly recommend this hotel. situated 1 minute walk from high street
12 April 2014
Rated 4.0 out of 5.0 by jpkc Fantastic staff and breakfast
We have never before stayed at a hotel where the staff were so uniformly cheerful, friendly and helpful and the breakfast was so well cooked and presented (not the widest choice but that is not our priority).
Only downside was the toilet paper - thin and small it lets down the hotel.
Decor (bedrooms and public rooms) is shades of brown which I found gloomy and depressing but my wife says it is the current fashion.
What on earth does the question about goals mean?
08 April 2014