Rated 4.0 out of 5 by 307
Rated 5.0 out of 5.0 by sidney67 business
Pleasant location, reception and breakfast area have been renewed. Handed for the town only a short walk for a drink or food.
25 August 2014
Rated 5.0 out of 5.0 by 70 years Wonderful experience
Staff particularly were superb, very attentive and so pleased all the ones we came into contact with were British . It was very refreshing. The hotel is central and it was lovely waking up each morning and looking out over the racecourse.
A memorable stay and will return, loved Chester.
22 August 2014
Rated 3.0 out of 5.0 by JeepFreak4x4 Avoid a Race Weekend
I picked the hotel for the brand - I had no idea there was race in Chester this weekend...
I wasn't recognized as a Platinum member when I arrived, actually I was basically just checked in and nothing was ready for me. This is something I notice as a person that spend 185-200 nights in a hotel a year.
Then the internet was down Thursday afternoon and most of the evening. The counter staff -same two the checked me in- acted as if I was unique in my problem. Normally this wouldn't be a issue for me, but being a traveler to a city that I had never been I was hostage to WiFi. So I made another request to the staff, I went for dinner and a walk and returned to the same issue. But this time the Staff -a new staff member who was very helpful my whole stay- called in a service man, who made certain the WiFi was working that evening.
My room was stuffy and damp, and on the noisy street side, so opening the window for sleep was impossible. I used the $5 fan that was on the desk, and it blocked out much of the street level noise, but the hall noise - another issue all together...
Breakfast choices were amazing - as well as the helpful morning staff.
Friday evening my WiFi went down again - but I just ignored it, took a sleep aid and the hall noise faded away...
Saturday you are required to be out of the room by 10am due to the race - NO IDEA WHAT THAT HAS TO DO W/ MY STAY!
The young lady behind the counter called me a taxi to get to the train station - and I checked out for my return to the States...
Overall - it is a nice property, and the location is great to see the city and walk the wall. But the lack of AC and the street level noise #including the bar) was not what I expected from the IHG brand.
I would use the location again, just not the street side of the building, and not on the far end of the hall away from the WiFi router.
21 August 2014