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Rated 4.1 out of 5 by 508 reviewers.
Rated 4.0 out of 5.0 by Small room but reasonable price for the location The room is very small but given the location, the price and quality were excellent. 27 September 2014
Rated 5.0 out of 5.0 by Small but excellently situated If you are looking for value, friendly staff, good amenities and excellent location in a safe area- this is your place! It was so perfectly situated in the middle of everything that we rarely had to take a cab and could walk everywhere without fear of danger or distance. 27 September 2014
Rated 4.0 out of 5.0 by Mid-September stay Stayed at this lodging location in Mid-September of 2014. Staff were accommodating and attentive. 25 September 2014
Rated 5.0 out of 5.0 by Wonderful location The location is walking distance to everything you might want to see. The staff is super friendly especially the desk clerk Corey. He made us feel so welcomed and went out of his with maps and directions. He even came running after us a block away because he thought he gave us wrong directions. The rooms were a bit small but without destroying the character and charm of an older hotel, there is not much you can do to change the size of a room. 25 September 2014
Rated 2.0 out of 5.0 by Better options elsewhere All this had going for it was location. Run-down furniture, lax housekeeping, tiny rooms were not worth the money I paid for it. I will find other accommodations on future trips to Chicago. 25 September 2014
Rated 3.0 out of 5.0 by Convenient location! Although the room was small, the hotel is an old hotel and we had what we needed in our room.... a bed and bathroom. We were within walking distance to everything we wanted to do. We were not far from the trolley stop, the Red Line, Navy Pier and there were many restaurants within walking distance. The area is safe and there are many people out walking this area at night. When we were looking for the hotel we nearly missed the small Holiday Inn Express sign, but admired the old Hotel Cass sign. A great old hotel in a bustling area! 24 September 2014
Rated 3.0 out of 5.0 by Overall I understand this is a hotel in downtown Chicago. You cannot control things like outside noise ( sirens traffic, etc) and I cannot expect a large room. so taking that into account the experience was very nice for my wife and me. The staff was very nice. I think the big problem that soured it was the attitude of the person I talked to at the call center about my reservation. I had made the reservation using my points and was willing to pay an additional cash amount as was agreed to months before. The reservation using my points was denied though and I was told I was to pay the full amount . I asked for something in return because this was a lot of money that was unexpected and your rep was very belligerent about not giving up anything, not points, not a reduction in bill just nothing back. I agree that I was angry at that point but it was really because of her attitude. Eventually I got 5000 points but only because Corey was so helpful. 24 September 2014
Rated 2.0 out of 5.0 by Small Room, Convenient Location l stayed in room#311, it was a small room with poor room setting. The bed is right next to the door and no room for a medium size lugguage bag passing through. No recognition for my IHG Rewards Plantium Membership - no room upgrade offer, assigned with small poor room despite my booking with two months in advance. 24 September 2014
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