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Rated 4.1 out of 5 by 476 reviewers.
Rated 5.0 out of 5.0 by Overall experience was very good We enjoyed our stay. Hotel was excellent and the staff made the stay even better. The location is in the middle of all we wanted to do. We did struggle with the standby feature of the air conditioner. Too many times when the room was too warm. 24 August 2014
Rated 5.0 out of 5.0 by great customer service Loved the hotel! The food was outstanding and the room was very comfortable. 24 August 2014
Rated 5.0 out of 5.0 by Great Location Located in the heart of the River North area, it is easy to walk to just about everything one would desire to see/do/eat in a 2-3 day stay. The rooms are small, but it's won't be spending much time in the room anyway! The hotel and rooms were clean and stylish; the staff were extremely friendly and helpful. I'll be looking to stay here again when I return to my favorite city. 23 August 2014
Rated 5.0 out of 5.0 by Great Location Very friendly staff, the expected amenities of a Holiday Inn Express with an incredible location Downtown Chicago! 22 August 2014
Rated 5.0 out of 5.0 by Right in the heart of downtown shopping I am a picky hotel consumer. This Holiday Inn was affordable, clean, and very close to everything in the city. I would stay here again. 22 August 2014
Rated 2.0 out of 5.0 by Small room, expensive parking, slow elevators, but great location I'd booked this room for a business trip, hoping to finish up in the office early enough to enjoy some of the Chicago nightlife. Ended up working too late and just using the hotel to crash. The negatives: The room is SUPER-small. Just enough room for the bed. And overnight, the HVAC system (I think) kept WHOOSHing intermittently. I'm not a light sleeper, but it managed to wake me a few times. The elevators were also inadequate for the number of people at the hotel. LONG lines and wait for the elevator. Luckily, I had gotten a room near the ground floor and learned to use the stairs. Lastly, upon checking out, the parking deck around the corner charged $38 for an overnight stay. No validation or arrangements with the hotel. The service was fine, the problems are just with the facilities themselves. On the positive side, the hotel is located right in the middle of everything, so if you need to be IN the city, I guess it's a good value. But if you're looking to sleep or relax, find another place to stay. In the future, I'd stay a couple miles out and just plan a little mass transit time to see the sights. 22 August 2014
Rated 4.0 out of 5.0 by Great location Enjoyed staying at this property. You can't beat the price and location. The rooms and bathroom are small. I would not recommend more than 2 people in the room. The staff was extremely nice and pleasant throughout our stay. 21 August 2014
Rated 5.0 out of 5.0 by Great location, excellent service This address is within walking distance of many fine shops and restaurants. The staff is very friendly and helpful. Price is reasonable compared to other hotels in the vicinity. 19 August 2014
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