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Rated 4.4 out of 5 by 202 reviewers.
Rated 4.0 out of 5.0 by Wonderful welcome and checkin Heaven at the desk should be in training. She was very pleasant! 27 August 2014
Rated 1.0 out of 5.0 Great Check In - Terrible Fire Alarm The young woman at the front desk was gracious and friendly. The room was neat and clean and the remodeled bathroom was lovely. The hotel appeared neat. We were unable to take advantage of the hotel amenities due to the 4:00 am fire evacuation, which was not handled very well. 27 August 2014
Rated 4.0 out of 5.0 by Ease of check-in and comfort Hotel was easy to locate and convenient parking. Rooms were clean and comfortable. 26 August 2014
Rated 5.0 out of 5.0 by Great Service This hotel has a great staff from the front desk to the shuttle driver. Everyone was excellent. 24 August 2014
Rated 5.0 out of 5.0 by Great Place to Stay I had a good stay at this hotel. It is convenient to Midway Airport and I took the free shuttle several times in order to access the trains to downtown. The room was clean and comfortable but the best thing about this hotel was the staff and particularly the front desk employee, Heaven. She was so courteous and helpful! She made me feel welcome immediately upon my arrival. She went above and beyond in helping me understand the public transit system in order to make sure this, my first trip to Chicago, was enjoyable. She gave me excellent tips on what to see and do during my visit. She is a great ambassador for this hotel and for Chicago! Thank you Heaven! 20 August 2014
Rated 4.0 out of 5.0 by Close to airport Good hotel for an overnight stay for travel purposes from Midway airport. 19 August 2014
Rated 5.0 out of 5.0 by Conviently located hotel This hotel is conveniently located right near Chicago-Midway Airport. Although you pay a premium for being so close to the airport, the hotel was comfortable, clean, and worth it... There was not a lot of airport noise, like many airport hotels. The hotel seemed new and there were lots of plugs for my phone, laptop, etc. There is also a very convenient shuttle to the airport that shows up every 20 minutes. The woman that checked me in was very pleasant and helpful. I would recommend this hotel and I will stay there again when traveling out of MDW. 19 August 2014
Rated 4.0 out of 5.0 by Nice place Very nice hotel with several restaurants within walking distance. Park & Fly with quick shuttle service. This was an excellent amenity for us! Very pleasant staff and very close to Midway Airport. I would stay here again if I was flying out of Midway. 16 August 2014
Rated 5.0 out of 5.0 by roger in chicago was overall good experience good hotel good location good shuttle 13 August 2014
Rated 5.0 out of 5.0 by Great service I was really impressed with all the personal. They were extremely friendly and willing to help. They made my stay very pleasant. 13 August 2014
Rated 5.0 out of 5.0 by One Of The Best Holiday Inns You Will Ever Stay At I stay at this hotel on a regular basis. Because of my schedule, I almost always request an early check-in. Mike and the rest of the front desk people are very courteous and accommodating. The Housekeeping staff work very hard and it shows by how clean the rooms and the common areas are. The continental breakfast buffet is very well stocked and the selection is excellent. No matter who is working the breakfast area, it is always clean and pleasant to eat in. I always feel compelled to give the breakfast attendant a tip because of how diligent they are at keeping everything perfect. This is truly one of the best hotels in the Midway area because of its no-nonsense approach to accommodating its guests. The water pressure in the shower is phenomenal! It has some of the most comfortable beds and soft fluffy pillows you will ever find at any Holiday Inn. You will not be disappointed. It's worth the price. 12 August 2014
Rated 5.0 out of 5.0 by great stay I stay every year here great place, great staff, love the free airport shuttle, free breakfast 10 August 2014
Rated 5.0 out of 5.0 gsnd time Had a great experience AST the Holiday Inn Suites - Heaven was more than accommodating to us during our stay. He upgraded us into a suite, although we weren't in the hotel long enough to enjoy the luxuries, it made us feel valued. Room was clean and staff was friendly - I would come here again. 09 August 2014
Rated 5.0 out of 5.0 by Great Experience Friendly and helpful front desk personnel, comfortable bed and pillows, great breakfast choices 08 August 2014
Rated 5.0 out of 5.0 by Wonderful Surprise! I was spending one last night in Chicago with 7 teens after we had spent a week on a mission trip, sleeping on the floor. I honestly just booked it because of the price and its proximity to the airport. I was blown away at how we were treated, from every single call I made to all of our questions - the staff acted like we were the most important guests there on a Saturday night when the hotel was full! Our rooms were very clean and extremely comfortable, and the breakfast was surprisingly excellent. Next time I will look for HIE FIRST - definitely exceeded my expectations in every way. 06 August 2014
Rated 5.0 out of 5.0 by Excellent front desk We have stayed at a number of HIEs all around the country and have had wonderful service, but I would have to rate the front desk young ladies at your establishment as exceptional. To the person, they were accommodating, friendly and very helpful even to the extent of finding us at breakfast and spending a moment with us and helping us plan our inerary for the day and even print out directions. We had little contact with the gentleman we found at the desk, but if the young women are any indication....... One negative was the condition of the mattress in the hide-a-bed sofa which was partly in shreds and really needs to be replaced. ( room 230, I think ) One other point was the lack of a pool. 05 August 2014
Rated 2.0 out of 5.0 by Not worth it I got the feeling that the cleaning people didn't even come into my room previous to my stay besides to replace the soap, hang up towels, and make the beds. Finding others' clothes in your hotel room is never a good thing. I know I will not be staying at this Holiday Inn Express again and I don't recommend it. I am glad I was only staying for one night. 05 August 2014
Rated 5.0 out of 5.0 by Great Fronst Desk Staff Great front desk staff helped me get around my week long stay. My only wish was that there would be a few more restaurants in the area and hotel complex would have a pool and hot tub. 04 August 2014
Rated 4.0 out of 5.0 by Not my best Holiday Inn Experience This was my first stay at this particular Chicago location. I have stayed at the Merchandise Mart location on several different occasions. Due to Lalapalooza being in town the same weekend, there was a lack of availability at my preferred location. I was prepared for the longer drive and lack of accessibility to mass transit. I was not prepared for the tiny, tiny room or the extremely loud, groaning, creaky mattress. Good thing we only had sleep on our minds or everyone on the block would have known. For the price, I was not impressed with the amenities. This is the first Holiday Inn, nationwide, that I have stayed in where Priority Club Members didn't get some little extra perk. Usually you are greeted with a bottle of water, a newspaper, extended checkout, or some little "Thank You" That was not the case at this location. On the plus side, the desk clerk, Heaven, is a wonderful employee. She is an asset to Holiday Inn. She was the bright spot of the stay. I hope she is valued and treated well by management. 04 August 2014
Rated 5.0 out of 5.0 by Friendly Very friendly and accommodating staff. Especially at the front desk. 02 August 2014
Rated 3.0 out of 5.0 by Front Desk Staff Really Made the Stay I was at this hotel of 7/22/14 and it was clear they had renovations underway. They had part of the first floor tented off for renovations I think. The room I was in the fourth floor was dated and the bed was not that comfortable. Once the updates are done I am sure it will be better. I want to mention how great Heaven the front desk person was while I was there. She had great energy when I checked in at around 9:00pm and when I went back to the desk for some toothpaste I seen she had the same great energy at almost midnight. Breakfast was standard fare for Holiday Inn Express. One other note, as a Platinum Member parking was free for my stay. 30 July 2014
Rated 5.0 out of 5.0 by Pleasant Stay Very clean and comfortable. Heaven was most polite and professional! She checked in my luggage since I arrived early which allowed me to explore Chicago. Took interest in the guest needs! 30 July 2014
Rated 5.0 out of 5.0 by Good overnight stay near airport Reasonable rates for the area and extremely convenient shuttle service to airport. 30 July 2014
Rated 5.0 out of 5.0 by Great job! A young lady by the name of "Heaven" at checkin when above and beyoud to ensure were felt welcome. GREAT JOB HEAVEN! 29 July 2014
Rated 2.0 out of 5.0 by Service Service needs to be improved when checking in as a Holiday Inn Member 28 July 2014
Rated 4.0 out of 5.0 by Check in and Breakfast The check-in experience was second to none. There is a check in clerk named "Heaven" and she is truly heavenly. She was wonderful, very professional and friendly. I have stayed at many Holiday Inn Express, but she is a cut above the rest. One of the reasons I choose to stay at Holiday Inn Express is because of the breakfast. I was disappointed this Holiday Inn Express did not have the cinnamon rolls. There was a young lady, I did not get her name, went out of her way to get me some cinnamon rolls. I asked if there was cinnamon rolls and was told no. I went to my room and came back to the breakfast area. The young lady came up to me and said, "I managed to find three cinnamon rolls in the back, would you like some of them. I wanted to give her a huge hug #that's how much I like you guys cinnamom rolls#. She did not have to do this. It was a very kind gesture that I will remember for a long time. You guys have wonderful people working for you all of the country where I travel and stay at your Holiday Inn Express. 24 July 2014
Rated 5.0 out of 5.0 by Good Place to Stay Stayed in the hotel July 18 weekend. Staff was pleasant and friendly. I have a problem with my awards but the manager on duty was extremely helpful in helping resolve my problem. Do plan on staying at this hotel my next visit 23 July 2014
Rated 5.0 out of 5.0 by Great place and awesome staff! It has always been a pleasure staying here and the staff is always friendly. It is only a few minutes from the airport too, thanks for a great experience! 23 July 2014
Rated 4.0 out of 5.0 by Comforting after getting stuck at Midway After having flight after flight cancelled and getting stuck at Midway, it was nice to have a comfortable and friendly place to relax and get some sleep. Courteous and friendly staff were accommodating and helpful. 20 July 2014
Rated 5.0 out of 5.0 by Front Desk Staff I travel three to four days and nights per week...without question, the staff at this location is undoubtedly the best I have ever encountered (and that's quite a few)...this property has always raised it's standards at each visit, so that being said...instead of expecting something familiar or just the same routine, I am met with quite the opposite, which is always a unique and refreshing experience starting when I first step into the lobby...time after time. 11 July 2014
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