Rated 4.5 out of 5 by 420
Rated 4.0 out of 5.0 by SHINE MAN SPACIOUS ROOM
SUITE WAS SPACACIOUS FOR A FAMILY. WITH SNOW STORM OUTSIDE IT WAS A PERFECT TIME TO HAVE A FAMILY MOMENT.
November 27, 2015
Rated 5.0 out of 5.0 by MikeP5544 Making lemonade
After having our flights cancelled and delayed multiple times the staff did all they could to help. Liz was amazing and while we were not happy to be delayed, she made all our option clear and helped minimize our challenges. Great service.
November 25, 2015
Rated 3.0 out of 5.0 by skprew "Liz" was a gem
My business partner and myself checked in on Wednesday evening after a long drive from South Bend, Indiana. We were greeted by a welcome desk agent and big smile. Elizabeth was just wonderful - cheerful, willing to do anything we needed to make our stay comfortable and very friendly and welcoming. And it wasn't only us. We saw her greet and check in several other guests in the same genuine, warm fashion.
Whatever you are paying her, she is well worth it and more.
Thank you HIE and THANK YOU Elizabeth.
November 23, 2015
Rated 5.0 out of 5.0 by Castra Close to airport
Very comfortable and ideally situated close to the airport.
November 19, 2015
Rated 5.0 out of 5.0 by Marian at Midway Ease of Reservations
Heaven is a great asset to your hotel chain. She is very knowledgeable, friendly and made my job easy.
November 16, 2015
Rated 3.0 out of 5.0 by CSHIE Didn't get recognized for the platinum level - first time
I'd say I'm always happy with HIE, but this time surprisingly the counter staffs didn't recognize my platinum status, it's doesn't really that matter, but I was just expecting 500 amenity point tho.
November 12, 2015
Rated 3.0 out of 5.0 by No Wake Up call Some Glitches
The shuttle driver asks you what hotel. You say Holiday Inn and they don't tell you within the same complex there is more than one, so they drop you at the wrong hotel. You have to double tip because you have to wait for the next shuttle. But of course they tell you as a woman you can walk and carry your own luggage in the rain about 1/4 mile if you don't want to wait. Then you finally get to the right hotel, get settled and schedule a wake up call. The wake up call does not come. You almost miss a flight and the answer from the front desk person is "Oh yeah, the guy last night told me he wrote it down on a "Sticky Note" and lost it and couldn't remember the room number" Here is $20 off your room - small compensation for the stress of missing a flight. Luckily we made it. The rooms are grossly over priced for the 2 room suite. Small and other hotels who would charge this high rate would give you a much better value. There are lots of hotels in this complex...about 5 to 7 - they all share a shuttle so you won't get to your hotel without 4 or 5 stops unless you are one of the first ones. - shop around there is probably better hotels who will remember to wake you up
November 11, 2015
Rated 5.0 out of 5.0 by agrwife visit
Was very happy with my stay at this hotel. Will stay there again
November 11, 2015