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Rated 4.4 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 gsnd time Had a great experience AST the Holiday Inn Suites - Heaven was more than accommodating to us during our stay. He upgraded us into a suite, although we weren't in the hotel long enough to enjoy the luxuries, it made us feel valued. Room was clean and staff was friendly - I would come here again. 09 August 2014
Rated 5.0 out of 5.0 by Great Experience Friendly and helpful front desk personnel, comfortable bed and pillows, great breakfast choices 08 August 2014
Rated 5.0 out of 5.0 by Wonderful Surprise! I was spending one last night in Chicago with 7 teens after we had spent a week on a mission trip, sleeping on the floor. I honestly just booked it because of the price and its proximity to the airport. I was blown away at how we were treated, from every single call I made to all of our questions - the staff acted like we were the most important guests there on a Saturday night when the hotel was full! Our rooms were very clean and extremely comfortable, and the breakfast was surprisingly excellent. Next time I will look for HIE FIRST - definitely exceeded my expectations in every way. 06 August 2014
Rated 5.0 out of 5.0 by Excellent front desk We have stayed at a number of HIEs all around the country and have had wonderful service, but I would have to rate the front desk young ladies at your establishment as exceptional. To the person, they were accommodating, friendly and very helpful even to the extent of finding us at breakfast and spending a moment with us and helping us plan our inerary for the day and even print out directions. We had little contact with the gentleman we found at the desk, but if the young women are any indication....... One negative was the condition of the mattress in the hide-a-bed sofa which was partly in shreds and really needs to be replaced. ( room 230, I think ) One other point was the lack of a pool. 05 August 2014
Rated 2.0 out of 5.0 by Not worth it I got the feeling that the cleaning people didn't even come into my room previous to my stay besides to replace the soap, hang up towels, and make the beds. Finding others' clothes in your hotel room is never a good thing. I know I will not be staying at this Holiday Inn Express again and I don't recommend it. I am glad I was only staying for one night. 05 August 2014
Rated 5.0 out of 5.0 by Great Fronst Desk Staff Great front desk staff helped me get around my week long stay. My only wish was that there would be a few more restaurants in the area and hotel complex would have a pool and hot tub. 04 August 2014
Rated 4.0 out of 5.0 by Not my best Holiday Inn Experience This was my first stay at this particular Chicago location. I have stayed at the Merchandise Mart location on several different occasions. Due to Lalapalooza being in town the same weekend, there was a lack of availability at my preferred location. I was prepared for the longer drive and lack of accessibility to mass transit. I was not prepared for the tiny, tiny room or the extremely loud, groaning, creaky mattress. Good thing we only had sleep on our minds or everyone on the block would have known. For the price, I was not impressed with the amenities. This is the first Holiday Inn, nationwide, that I have stayed in where Priority Club Members didn't get some little extra perk. Usually you are greeted with a bottle of water, a newspaper, extended checkout, or some little "Thank You" That was not the case at this location. On the plus side, the desk clerk, Heaven, is a wonderful employee. She is an asset to Holiday Inn. She was the bright spot of the stay. I hope she is valued and treated well by management. 04 August 2014
Rated 5.0 out of 5.0 by Friendly Very friendly and accommodating staff. Especially at the front desk. 02 August 2014
Rated 3.0 out of 5.0 by Front Desk Staff Really Made the Stay I was at this hotel of 7/22/14 and it was clear they had renovations underway. They had part of the first floor tented off for renovations I think. The room I was in the fourth floor was dated and the bed was not that comfortable. Once the updates are done I am sure it will be better. I want to mention how great Heaven the front desk person was while I was there. She had great energy when I checked in at around 9:00pm and when I went back to the desk for some toothpaste I seen she had the same great energy at almost midnight. Breakfast was standard fare for Holiday Inn Express. One other note, as a Platinum Member parking was free for my stay. 30 July 2014
Rated 5.0 out of 5.0 by Pleasant Stay Very clean and comfortable. Heaven was most polite and professional! She checked in my luggage since I arrived early which allowed me to explore Chicago. Took interest in the guest needs! 30 July 2014
Rated 5.0 out of 5.0 by Good overnight stay near airport Reasonable rates for the area and extremely convenient shuttle service to airport. 30 July 2014
Rated 5.0 out of 5.0 by Great job! A young lady by the name of "Heaven" at checkin when above and beyoud to ensure were felt welcome. GREAT JOB HEAVEN! 29 July 2014
Rated 2.0 out of 5.0 by Service Service needs to be improved when checking in as a Holiday Inn Member 28 July 2014
Rated 4.0 out of 5.0 by Check in and Breakfast The check-in experience was second to none. There is a check in clerk named "Heaven" and she is truly heavenly. She was wonderful, very professional and friendly. I have stayed at many Holiday Inn Express, but she is a cut above the rest. One of the reasons I choose to stay at Holiday Inn Express is because of the breakfast. I was disappointed this Holiday Inn Express did not have the cinnamon rolls. There was a young lady, I did not get her name, went out of her way to get me some cinnamon rolls. I asked if there was cinnamon rolls and was told no. I went to my room and came back to the breakfast area. The young lady came up to me and said, "I managed to find three cinnamon rolls in the back, would you like some of them. I wanted to give her a huge hug #that's how much I like you guys cinnamom rolls#. She did not have to do this. It was a very kind gesture that I will remember for a long time. You guys have wonderful people working for you all of the country where I travel and stay at your Holiday Inn Express. 24 July 2014
Rated 5.0 out of 5.0 by Good Place to Stay Stayed in the hotel July 18 weekend. Staff was pleasant and friendly. I have a problem with my awards but the manager on duty was extremely helpful in helping resolve my problem. Do plan on staying at this hotel my next visit 23 July 2014
Rated 5.0 out of 5.0 by Great place and awesome staff! It has always been a pleasure staying here and the staff is always friendly. It is only a few minutes from the airport too, thanks for a great experience! 23 July 2014
Rated 4.0 out of 5.0 by Comforting after getting stuck at Midway After having flight after flight cancelled and getting stuck at Midway, it was nice to have a comfortable and friendly place to relax and get some sleep. Courteous and friendly staff were accommodating and helpful. 20 July 2014
Rated 5.0 out of 5.0 by Front Desk Staff I travel three to four days and nights per week...without question, the staff at this location is undoubtedly the best I have ever encountered (and that's quite a few)...this property has always raised it's standards at each visit, so that being said...instead of expecting something familiar or just the same routine, I am met with quite the opposite, which is always a unique and refreshing experience starting when I first step into the lobby...time after time. 11 July 2014
Rated 5.0 out of 5.0 by very clean hotel and friendly staff The staff at this hotel went out of their way to make me and my kids comfortable which was nice considering I was traveling with two small children alone. They made sure I had a fridge for bottles and a crib for my baby. They offered a good breakfast and called a shuttle for the airport for us in the morning and the ladies at the desk helped me carry my luggage out to the shuttle when they saw me struggling. I will definitely stay here from now on whenever I fly out of the midway airport. 10 July 2014
Rated 5.0 out of 5.0 by Excellent Staff - Great accomodations Over all excellent stay - Staff made the hotel experience enjoyable. 04 July 2014
Rated 4.0 out of 5.0 by Locked out.. with great service The room was fine, neat, and comfortable. We had some door lock issues that kept us locked out a few times but the staff was very helpful in getting the issue resolved. The room could use a bathroom fan, but not much they could do about that. Breakfast was good and convenient. The shuttle to the airport is a really nice feature as well. 01 July 2014
Rated 3.0 out of 5.0 by High Priced Old Hotel Stay was ok but this hotel is Blatantly Overpriced. 29 June 2014
Rated 4.0 out of 5.0 by Poor shuttle service Waited over 45 minutes at airport for a shuttle to show up when they state they run every 20 minutes. Room was not in best shape for the price. 29 June 2014
Rated 5.0 out of 5.0 by hotel room Room 329 has a living room and refrig so it made for a nice stay. 28 June 2014
Rated 2.0 out of 5.0 by Exercise Room Position I have stayed over 1000 nights in hotels over the last 25 years and I have never stayed in a hotel that had the exercise room right next to a guest room. I was lucky enough to be put in the room next to the exercise room, that states it is open 24 hours. Normally, the exercise room is located next to the pool or offices on the first floor. At this hotel, it is on the 4th floor. I only hope they do not have a guest room on the 3rd floor. The big issue is when someone runs on the treadmill. I was able to experience the sound and vibration until about 12:30 am and then again at 5:30 am. Unfortunately, when I called about 11:00 pm to get another room, the hotel was sold out. I will compliment the staff as they listened and apologized about the issue. 26 June 2014
Rated 5.0 out of 5.0 by Great Service, Wonderful Staff, Clean Rooms. Nicely done My stay was wonderful! Great location, Shuttle service to public transportation. Great Staff. Clean Rooms and very comforable beds. 25 June 2014
Rated 5.0 out of 5.0 by Great Stay as Always! Great staff, clean hotel, and quiet stay. My only comment, if IHG/HI Express Corporate would listen, retire the omelets and just have scrabbled eggs at breakfast. The cheese product in the center of these omelets ruins the flavor. Sam's Club once sold these same omelets several years ago. They are no longer at the clubs. If there was someone at HI Express to forward this too, I surely would. 20 June 2014
Rated 5.0 out of 5.0 by great jacuzzi suite the hotel staff were great, good breakfast, convenient shuttle service. 13 June 2014
Rated 5.0 out of 5.0 by Comfortable, Clean, and Safe I am a female in my mid-40's and was travelling alone. As I checked in the front desk person asked if I had a room preference, to which I responded anything but the first floor. I returned to the hotel around 12 midnight. The parking lot was well-lit. There was ample parking and secured key doors on multiple sides of the hotel so I did not have to walk around the outside of the building to find a door. I don't recall any large bushes close to the building for people to potentially hide behind, but there was ample greenery. 12 June 2014
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