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Rated 4.4 out of 5 by 84 reviewers.
Rated 2.0 out of 5.0 by Overall experience during stay The property should be upgraded such as carpets, staff should be more friendly to guests, and common areas of the hotel should be maintained and cleaned to meet IHG standards. 04 August 2014
Rated 5.0 out of 5.0 by Wonderful Staff The staff at the hotel was WONDERFUL. The hotel was amazing and not far from San Deigo. I would recommend this hotel. 31 July 2014
Rated 4.0 out of 5.0 by Good Hotel, shady area The hotel itself was nice, however the area of town it is in can make someone a bit uncomfortable. For that reason I would say the price of this hotel is quite high for the surrounding area. I would not do a lot of walking from the hotel to anything nearby. 24 July 2014
Rated 5.0 out of 5.0 by Great Stay Great Stay. Easy to find location by the freeway and close to the blue line rail station. Carlos at the front desk was very friendly and made our stay. He provided great local information and always greeted us with a smile. Definitely would come back. 23 July 2014
Rated 5.0 out of 5.0 by Great staff Room was nice, clean, staff was great. location good, resturants nearby were great. 23 July 2014
Rated 3.0 out of 5.0 by Just OK I have stayed at numerous Holiday Inns all over the world, and this is one where I would have to say is just OK. Not so good looking location. 22 July 2014
Rated 2.0 out of 5.0 by Bad customer service from front desk agent Upon making my reservation, I requested 2 double beds based on my family size. Upon check-in I was assigned a King room. I proceeded to ask MariaElena if there were any 2 bed rooms available. She stated the hotel was "sold out". A guest checking in right before us, got a 2 bed room and was requesting a King room. I pointed this out to MariaElena which she proceed to tell me she "can't switch the rooms" and a family of 5, 3 small children, according to MariaElena can sleep on a King bed since "it's a big bed". I couldn't understand the logic for not being able to switch us since the rooms each of us needed were readily available and we were both checking out on the same day. Please invest on customer service training for your employees. 21 July 2014
Rated 2.0 out of 5.0 Fair hotel, scary area Hotel is located in a less than desirable area of San Diego. The property is however, well kept and clean. Rooms are very dark in design and drab - depressing. Front desk hassled me regarding government rate despite credentials, this was highly annoying and unappreciated. The gym is small with low quality equipment that didn't work properly. 18 July 2014
Rated 5.0 out of 5.0 by Excelente hotel, cómodo, limpio y tranquilo. Excelente hotel, cómodo, limpio y tranquilo. Una gran opción para ir de compras a los outlets en un fin de semana. 16 July 2014
Rated 5.0 out of 5.0 by Breakfast Area Would recommend having rice steamer and sauces added. Rice is a good morning starch staple to be added to breakfast. 15 July 2014
Rated 5.0 out of 5.0 by Service The room was a double room with a couch and double tv's. The stay was really nice. We stayed 6 days and had a wonderful time there. My best experience was the fact that I left my wedding ring in the room and realized it after my return to Mississippi. I called the hotel and spoke with Carlos. He said there were people in the room but once they check out, he would check the room and call me back. He called me back within 4 hours to tell me he found the ring. Can I say how thrilled I was with Carlos. He then mailed the ring to me the same day. Bless you Carlos! 14 July 2014
Rated 5.0 out of 5.0 by Clean room, frienndly staff and good breakfast Overall, I was quite pleased with my stay here. The room was clean, the staff upon check-in was very friendly and the breakfast was pretty good the next morning. There is a pool here, it's a small pool (I didn't use it) however it did look clean. The only thing that I wish was that the hotel was a little closer to downtown San Diego. It's about a 15 minute drive (more with traffic). Overall, we had a nice stay. 10 July 2014
Rated 5.0 out of 5.0 by Excelente Servicio Excelente servicio. Personal muy atento y habitaciones comodas. Buena ubicacion 09 July 2014
Rated 4.0 out of 5.0 by excellent breakfast and service The breakfast and the service were exceptional. The security personnel were involved and accommodating. The staff were attuned to our needs. 04 July 2014
Rated 5.0 out of 5.0 by Great Stay The staff were very helpful during our stay at Holiday Inn Express Chula Vista. Room was great and clean. Comfortable bed and soft pillows. Amenities were a plus. Complimentary breakfast was great as well! We plan to stay here again next time we are in the area :) 27 June 2014
Rated 5.0 out of 5.0 by Excelente Estancia Excelente atención, servicio, habitación, por eso es mi lugar favorito. 25 June 2014
Rated 4.0 out of 5.0 by Good place to stay The hotel was pretty busy. There was a kids soccer tournament in town. So there was a lot of kids. We like kids but we were there to relax and enjoy our evening after a wedding we attended. When we arrived around 3pm the pool was full of kids. We got ready to and went to the wedding we were going to. We arrived back at the hotel around 830pm. The pool was still full of kids and a lot of screaming going on. Kids being kids. Would have been nice to have the pool closed to kids at a certain time so others could have enjoyed the pool with out all the kids and the screaming. The next morning we got up late and went down to have breakfast around 930 in hopes of missing all the kids. But we guessed wrong. The breakfast area was full. The food selection was really good and the quality of the food was a lot better then we expected. Had to wait for a table to set and enjoy breakfast. When one cleared we had to rush to it as people that were after us tried rushing to it. We would stay here again though. 24 June 2014
Rated 2.0 out of 5.0 by computer connect my last visit i had internet connection issues -- unfortunately - nothin'hs changed 15 June 2014
Rated 5.0 out of 5.0 by Comfortable, clean and quiet. We were in town for a graduation and after a long day looked forward to relaxing. The room was great and the beds very comfortable. We will stay here again when in town visiting. 14 June 2014
Rated 4.0 out of 5.0 by Good but needs updating Good value in comparison to the prices of other places in the area. Staff was super friendly and helpful. The beds were excellent (for me), firm and not worn out. We really liked that they used sheets instead of those old comforters. I liked that they had the pillows labeled on the cases as firm or soft even though I don't like feather pillows. Although i'm sure if I'd asked, I could have got a foam pillow instead. I didn't like that there was no fan in the bathroom and the bathroom sink drained very slow. The air conditioner worked well, although it would have been nice to have just a fan function to circulate air. I did take a peek at the filter in the conditioner just out of curiosity and it was pretty caked with dust. While entering the front entrance, it would have been nice to have automatic doors or a button (a handicap one) to open the door seeing my hands were full of luggage. The breakfast was excellent! A ton of choices and nice breakfast hours. The fitness center was pretty good; I used the treadmill and it was nice; lots of features and worked well. I liked that it had water, tv, sani wipes and towels. Overall I would stay again because of the friendly staff, good value and location close to downtown San Diego. 13 June 2014
Rated 4.0 out of 5.0 by Chula HIE Great place to stay for the money. Had a small issue with Ants in my room but it was quickly taken care of by the staff. 11 June 2014
Rated 2.0 out of 5.0 by Terrible reception and front desk service When I was first greeted, the front desk person was unfriendly and didn't even smile at me. Eventhough he recognized me as a Platinum member, he didn't even offer anything much to make my stay more comfortable. The other front desk staff are also as unfriendly as they were busy chatting among themselves. Rooms were just ok. 01 June 2014
Rated 5.0 out of 5.0 by Excelente estancia Todo fue muy bien, las instalaciones de la habitacion excelente, solo recomendaria instalar otro elevador ya que se satura el unico disponible. 22 April 2014
Rated 5.0 out of 5.0 by Excellent Service and Convenient Acess I have been staying at the Holidiay Inn Express in Chula Vista, CA for the past 7 weeks and could not be happier with my choice! The location is right off the highway; very easy access and the parking works out very well. The staff is really what sets this place apart -everyone, and I do mean everyone! From the front desk staff on all shifts to folks serving breakfast. - everyone is really pleasant and helpful at all times. Breakfast is available before 5:30am which is really nice on the early morning departures. I will continue to use this location and have been recommending to all of my colleagues that travel to the area. 07 April 2014
Rated 5.0 out of 5.0 by outstanding I say outstanding since I stayed at a Pueblo, CO holiday Inn and it was average. I enjoyed everything the holiday Inn in Chula Vista had to offer. The staff was great and my biggest fear are the bathroom towels and they were outstanding. Thank you Holiday Inn. .. 03 April 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Love the staff. Carlos is great and very personable Real nice hotel. Have stayed there before, but this time it was real noisy. Could hear the people next door..A LOT!!! This time I woke up to a spider crawling on me. I guess that happens. Good thing I'm not afraid of spiders. Overall it's a nice place 02 April 2014
Rated 4.0 out of 5.0 by Busy Week We came in a busy week. Even though our room got cleaned every day, it was done very late in the day. The breakfast was the best part; the pancakes, the eggs and the yogurt were great. The heated pool was a superhit with my children 11, 15 and 19. It was 8 feet deep just perfect for this age group. 26 March 2014
Rated 5.0 out of 5.0 by Great family hotel!! We traveled to San Diego from LA to visit the San Diego Zoo. We picked this hotel because it was close to I5 and close to the zoo. Checked in on 2/19 and found that it was very clean and the staff was very friendly. The room was updated and comfortable for our family of five. Kids loved the swimming pool and Jacuzzi. The hotel also features free wifi and hot & cold breakfast. Overall a very good experience at this Holiday Inn Express hotel. We have stayed at many Holiday Inns all over the country and this one ranks up there in comfort and value. A+++ 24 February 2014
Rated 4.0 out of 5.0 by GREAT PERSONEL READY TO ASSIT Its ok and enjoyed staying there due to the nice personnel. the rooms are clean and the hotel seems like its under going some renovations. But over all I enjoyed my overnight stay. Will recommend to other people who need a place to stay over night around that area. 30 January 2014
Rated 5.0 out of 5.0 by Excelente estancia. Excelente estancia! Buena atención del personal, habitaciones limpias y en muy buen estado; a pesar de estar en una area muy transitada es poco el ruido. A+ 29 January 2014
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