Rated 4.8 out of 5 by 56
Rated 5.0 out of 5.0 by rdolishny Perfect Getaway Weekend
A quick getaway with the kids to explore the Syracuse area. A surprise snowstorm kept us at the hotel to enjoy the pool and free breakfast a little longer.
Of course upgrades are never guaranteed but as a club member we got one and it was very much appreciated. There are some larger rooms with 2 queens that are sort of angular. Hard to describe, but it seems as if they've made 2 rooms from the space used by 3.
If you've got kids this is the place to be.
Note the service road is a little strange to get into, it looks like you're heading back onto the northbound interstate. But it's just a strange service road. No fault of the hotel at all.
27 November 2013
Rated 5.0 out of 5.0 by TB686 Nice and clean
Stayed at this hotel overnight for a girls shopping weekend. Front desk staff were very friendly, hotel was comfortable and clean. Good breakfast options. Would recommend.
23 November 2013
Rated 5.0 out of 5.0 by JPLakeland Friendly and Helpful Staff Made You Feel at Home
Our family recently stayed at the Holiday Inn in Cicero for the New York State Field Hockey Championship Games. Everything from making our reservations to our rapid check out and in between was wonderful. The front staff, particularly Pedro, helped with reservations and even assisting us with utilizing the meeting room to celebrate our team's victory. Fanny at the breakfast buffet was extremely attentive to everyone's needs and remembered everyone as though we were part of her own family. The staff is what makes this hotel stand out among all of the others that we have stayed at for other events. They should be commended for such superior customer service!
20 November 2013
Rated 5.0 out of 5.0 by Kessiepie Excellent Place to Stay
Great place to stay. On the outskirts of Syracuse, but easy to get to places.
05 November 2013
Rated 2.0 out of 5.0 by Jettdog Could have been better
We spend 2 nights at this location every year at this time. Friday night was great, check in was easy and the desk person was professional. Saturday not so much. There was no one at the front desk when I went down for coffee and there was a family waiting to check in. Then, some group of "kids" that were involved with some type of sports team were running the 3rd floor halls and the stairwell next to our room all night long. Finally at midnight I called down to the front desk to request someone say something to them. The girl told me she would talk to them if they came down there. That was real helpful, especially since the kids were running around the 3rd floor. Always been a HIE fan, may have to consider a new hotel next year. One that tries to maintain some order, especially after midnight. On a good note, the breakfast was great and the woman who takes care of the breakfast area is a sweetheart.
16 October 2013
Rated 5.0 out of 5.0 by ViceVersa Excellent Service
The staff went above and beyond to make our stay as enjoyable as possible. We did the Park and Fly package. The shuttle service driver had a hot breakfast waiting for us at 4:30/5 am!! I didn't expect that since breakfast wasn't served normally until later in the morning. She made sure that we were "fed well" before we left for the airport. She loaded/unloaded our luggage and had us at the airport with time to spare! I forget her name, but I remember her saying that she lived in the state of Mexico and now lives in Mexico, NY. After our trip, another driver picked us up from the airport within 15 minutes of my call. We were dropped off at the hotel and my vehicle was cared for while we were away... no damages or anything. I feel VERY confident to stay there (and leave my vehicle) again.
16 October 2013
Rated 4.0 out of 5.0 by darrell123 great place to stay
We went syracuse for a shopping trip, location was great close to destiny and the exit for waterloo outlets. Staff very friendly, special thanks to breakfast lady, so friendly, it was like mom making breakfast, she goes above and beyond to make everyone welcome, cant say enough about her, please give her a raise she deserves it, rooms clean and comfy...
15 October 2013
Rated 5.0 out of 5.0 by RJ227 A Beautiful Place to Stay
I enjoyed every night . . . a peaceful environment!
07 October 2013