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Rated 4.7 out of 5 by 112 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great service. Although the entrance to the hotel is a little hidden away, the hotel itself was amazing, and the best of what Holiday Inn Express has to offer. The rooms were large and clean. The bed was nice and comfortable; and the breakfast buffet was well stocked. 26 August 2014
Rated 5.0 out of 5.0 by Very good location and facility. It was a welcome stay after a very long drive. Very comfortable bed and facilities were very nice especially the breakfast. Very pleasant staff. 25 August 2014
Rated 5.0 out of 5.0 by Comfortable, clean, friendly Staff I had the opportunity to stay at this location for several weeks. The hotel is very clean, the whole staff is polite. I would recommend this everyone that is staying in the Syracuse area or are passing through and need a great place to stay. 22 August 2014
Rated 5.0 out of 5.0 by Stay House keeping forgot to replace the coffee that I used on at least two of the nights. Besides that it was great 22 August 2014
Rated 5.0 out of 5.0 by "Breakfast Lady" The woman who ran the breakfast area during our stay was amazing. We were in town for my mother's funeral with my 4 grandchildren under the age of 4. She went out of her way to help us, make us feel welcome and at home. She was welcoming, warm and friendly. She was great with the kids. She even set up the table for us the morning the funeral so we could eat together (with high chairs!). She was warm, welcoming, and just a wonderful person. She is a gem and I hope she is appreciated by you as much as she was appreciated by us. 21 August 2014
Rated 5.0 out of 5.0 by Great short stay place Booked this hotel to hold a small meeting over a weekend. The staff were extremely helpful and pleasant, and responded to requests for assistance promptly. It was the basis for a successful meeting. Really liked: that you can open the windows in the guest rooms in this hotel to get fresh air, and so you don't have to be captive to the air conditioning or heating system. Didn't like: the smell of the pool is very strong when you enter the hotel, and in the main hall. That's a hotel issue. Second didn't like was that the meeting room/guest room we had was right beside the pool. Some guests/children were very loud and rambunctious in the hallway outside of the pool in the evening. (That's not a hotel issue) 21 August 2014
Rated 5.0 out of 5.0 by Friendly Staff All the employees from the front desk to the cleaning staff were very friendly and went out of their way to make sure we were comfortable. 19 August 2014
Rated 4.0 out of 5.0 by Expensive but good hotel It's way too high of pricing, but overall a good place to stay. Staff was ok - didn't make the cookies like most HIE do - and when I said something to them they said, "oh, yeah, I didn't feel like making them tonight." I always choose HIE b/c of the little things like that... At one point (we stayed 4 nights) I even handed them an empty fruit bowl. They just didn't care about that stuff at the front desk - it seems like the last time we stayed in May 2014 they even had a happy hour treat. I'm not sure what happened to that??? Maybe different management??? The pool here was good, but no towels in the pool area. The check-in & check-out were smooth too. The main lady at breakfast was the best. Offered to make items fresh for us, got us extras, was there to fill coffee after one drink. She was really nice, an older lady who said she was "from Mexico." LOVED HER!!! 17 August 2014
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