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Rated 4.6 out of 5 by 137 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel Stayed here 2 nights for business. It is one of the nicest HI Express properties I've visited. Appears to have been recently built - new, modern, clean, comfortably furnished. Room had a fridge and microwave, HD TV, etc. In-room wifi is free - but I think only if you are a member of their loyalty program IHG Rewards, which is free to join. Complimentary breakfast bar has a good selection, but is typical of this class of hotel. Chain steakhouse across the parking lot, many food options down the block, and a mall one mile away. 22 August 2014
Rated 5.0 out of 5.0 by Best staff ever! We have now stayed at the Holiday Inn Express and Suites in Cleveland, TN on 3 different trips. Each time we stay we feel as if we are guests in someone's home. We feel the staff are our friends. They are friendly, personable, and willing to go the extra mile to help you with anything. They engage in conversation and genuinely want you to enjoy your stay at their hotel. 21 August 2014
Rated 5.0 out of 5.0 by Quiet and friendly, even when nearly full Very much appreciate the friendly staff and the quiet rooms at this hotel. We have stayed here three times now, as we have a student at the university. We feel welcomed like family. 20 August 2014
Rated 3.0 out of 5.0 by Nice but lacking service Room was nice but no cups were put in room. Made me wonder what other things were not done in the room.When I called the front desk they had us run downstairs to get them. Other hotels I have stayed in brought up the missing items to the room. The next morning for breakfast the woman taking care of it was not doing anything to keep up with the needs. A customer had to tell her that all of the regular coffees were empty. Overall the room was clean and they gave us a good rate. Just thought the customer service was really lacking. Breakfast staff needed more training/supervision . I noticed the improvement once the manager was walking around speaking with customers. 19 August 2014
Rated 5.0 out of 5.0 by One IHG's Best I am a frequent visitor at this facility. I have never been disappointed. The rooms are comfortable and clean, the food and selection is very good, and the staff is outstanding! 16 August 2014
Rated 4.0 out of 5.0 by Poor Maintenance Everything was good about the hotel except for two nonworking lights in the bathroom. We were told by the night manager that they would be changed, but the day manager said the bathroom had an electrical problem and parts had been ordered. I finally changed one of the bulbs myself and it worked fine. The room should not have been rented if there was a known problem with the lights, and the two managers should communicate with each other, put notes in the computer, and tell the same story, and not rent a room with known problems. I won't stay here again if this is the best they can do. 14 August 2014
Rated 5.0 out of 5.0 by Best hotel in Cleveland This hotel values the college community and offers a discount to Lee University parents. You must call to get the discount. This is a beautiful property, and I would not stay anywhere else when visiting the area. 06 August 2014
Rated 5.0 out of 5.0 by 10 STARS This is second time staying at this property while heading North from Florida. Kelsey is your BEST asset at the front desk !!!! The rooms are comfortable, clean, breakfast superb and staff incredible..(Would appreciate a magnifying mirror in bathroom if any updates planned.....) This property should be your example for all of your locations..... 02 August 2014
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