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Rated 4.6 out of 5 by 141 reviewers.
Rated 5.0 out of 5.0 by great location, great service located near white water rafting sites, near resturants. This combined with great service made for a wonderful stay 28 August 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Our room was exceptionally clean. That is number one for us. Comfort was great too. We received great service and will return again. 27 August 2014
Rated 4.0 out of 5.0 by Great Hotel, don't stay for the Breakfast The breakfast would be so very much better if Holiday Inn Express would partner with Peet's Coffee or Starbucks, that would be a giant step forward. The breakfast at Holiday Inn Express is AWFUL! Watery juice, Watery brown water that they say is coffee...the tasteless powdered scrambled rubber eggs or disgusting imitation cheese omelet, I have no idea why they bother. The bacon is greasy but edible after you dab your napkin all over it and the sausage is decent. The staff personnel are very nice and helpful but their hands are tied as to what may be presented....Holiday Inn Express Breakfast is the worst thing I have ever encountered! 26 August 2014
Rated 4.0 out of 5.0 by Cleveland TN Business Stay The Cleveland Holiday Inn Express in Cleveland TN is a good hotel for the money, but in need of updates. I found the rooms a bit stuffy and damp smelling. The bathroom facet needed repairs where everytime you touch the handels the entire facet moved. The bed was fair, but not very comfortable for me to get a good nites rest. These are issues found in the King Executive Suite. I can only imagine what the general rooms are like. This hotel wouldnt be the first recommendation on the list in the area, but would earn some stars to its affordability. 24 August 2014
Rated 5.0 out of 5.0 by Very Nice Hotel Stayed here 2 nights for business. It is one of the nicest HI Express properties I've visited. Appears to have been recently built - new, modern, clean, comfortably furnished. Room had a fridge and microwave, HD TV, etc. In-room wifi is free - but I think only if you are a member of their loyalty program IHG Rewards, which is free to join. Complimentary breakfast bar has a good selection, but is typical of this class of hotel. Chain steakhouse across the parking lot, many food options down the block, and a mall one mile away. 22 August 2014
Rated 5.0 out of 5.0 by Best staff ever! We have now stayed at the Holiday Inn Express and Suites in Cleveland, TN on 3 different trips. Each time we stay we feel as if we are guests in someone's home. We feel the staff are our friends. They are friendly, personable, and willing to go the extra mile to help you with anything. They engage in conversation and genuinely want you to enjoy your stay at their hotel. 21 August 2014
Rated 5.0 out of 5.0 by Quiet and friendly, even when nearly full Very much appreciate the friendly staff and the quiet rooms at this hotel. We have stayed here three times now, as we have a student at the university. We feel welcomed like family. 20 August 2014
Rated 3.0 out of 5.0 by Nice but lacking service Room was nice but no cups were put in room. Made me wonder what other things were not done in the room.When I called the front desk they had us run downstairs to get them. Other hotels I have stayed in brought up the missing items to the room. The next morning for breakfast the woman taking care of it was not doing anything to keep up with the needs. A customer had to tell her that all of the regular coffees were empty. Overall the room was clean and they gave us a good rate. Just thought the customer service was really lacking. Breakfast staff needed more training/supervision . I noticed the improvement once the manager was walking around speaking with customers. 19 August 2014
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