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Rated 3.8 out of 5 by 182 reviewers.
Rated 1.0 out of 5.0 by Disappointed with ihg hotel Stinky, old sheets, wallpaper was peeling. Tiles were chipped. No recognition of ihg member November 27, 2015
Rated 1.0 out of 5.0 by old i travel about two hundred day per year for work, ninety nine percent of my hotel stays are with holiday inn express and I must say that I am totally satisfied, but the Colton holiday inn express is a dump! November 26, 2015
Rated 4.0 out of 5.0 by clean good service Great front desk, friendly, helpful, clean. Good price for the area. November 24, 2015
Rated 2.0 out of 5.0 by Needs improvment At check in the 2 ladies seemed more interested in talking to a man in lobby. Was not recognized as a gold member at all. There was signs at desk about construction but nothing was said Tom a that I was under the construction and they would start at 7am. Breakfast attendant was not in room and food was empty. Service was below expected. November 20, 2015
Rated 2.0 out of 5.0 by Poor Customer Service Skills Guest Service was rude and very unwelcoming. Thecheck in process wa horrible there was no recongiztion of being a member, Breakfast was the worst i ever had at any holiday inn express the meat was way undercooked it looked grey. The stay seemed not concerned with any of the issues that arised. Worst stay at a holiday inn express i have ever had November 16, 2015
Rated 5.0 out of 5.0 by Good experience No problems. We stay here whenever we are in the area. We usually have grandchildren with us who like the pool and the breakfast so this work well for us. November 16, 2015
Rated 1.0 out of 5.0 by Lacking Customer Service Customer Service needs improvement especially during the Check in process never experience a check in that was so UN welcoming. Front Desk agent of the night of 11/13 wasn’t as friendly. He didn’t welcome me as a Ihg member nor even welcome me as a Guest he simply asked for my id and credit card and proceeded through check in I was concerned and had to ask about if my points were being used and he said “YEA” there was no communicated regarding the amenities and it seemed like he had better things to attend to. The room was fairly cleaned the only issue I had was that there was stains in the bed and I had to call down to request a new blanket. Breakfast was horrible there was no one there to restock the items and the meat was under cooked really bad looked like a skilled veterinarian could bring it back to life. I don’t think that I will be recommending this property to another. And I hope management works with building a better customer service plan November 15, 2015
Rated 5.0 out of 5.0 by Better Than What I Expected The staff at this hotel are very nice, helpful and friendly November 8, 2015
  • 2015-11-30 T11:54:26.032-06:00
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