Rated 4.4 out of 5 by 90
Rated 5.0 out of 5.0 by Florida Girl 22 Excellent Customer Service, New Building
Customer service from the front desk and dining room staffs was excellent. Rooms were new and very clean. Really enjoyed our stay and would definitely stay there again.
23 August 2014
Rated 5.0 out of 5.0 by Karen H Overall Great Hotel
Friendly Staff at check in
Breakfast Staff prompt and always smiling
Room was huge
Bed was comfortable
Pillows were amazing
21 August 2014
Rated 4.0 out of 5.0 by Mmankow Great Stopping Point
This Holiday Inn is right off the highway, so if you need easy access - they have it. The hotel looks like it is brand new and everything was spotless. We asked for additional sheets and towels and were responded to with a smile. Breakfast on Sunday was a bit hectic with all the guests, but we were able to land a table after a short wait.
Overall a good value for the price.
20 August 2014
Rated 5.0 out of 5.0 by Gulzar One of the nicest places to stay.
Excellent place to stay at Cortland.
Very modern decor and clean hotel.
Courteous staff.Very good & healthy breakfast
choices along with a comfortable breakfast lounge.
18 August 2014
Rated 1.0 out of 5.0 by Dagati Misrepresentation
I originally booked 3 rooms under a non-refundable rate. When I found out that I would only need 2 rooms the night of arrival. I called and spoke to the front desk. The clerk said that she could not refund. I started looking for someone else to take my room. When my daughter arrived at 3pm the clerk said that she would be able to cancel the room at no charge because she could resell it. This was great! Our rooms were not ready so we checked in later that night. I checked my credit card statement and we were actually charged for the 3 nights. The General Manager was no help, she said her owners would not allow her to refund us and it didn't matter if the clerk said she cancelled it because she was not allowed to say this. The problem is she did say this and we were not expecting to have to pay for the third room.
18 August 2014
Rated 5.0 out of 5.0 by Traveler4680 Great Service
Comfortable hotel with great service. I highly recommend.
16 August 2014
Rated 5.0 out of 5.0 by David - Gold Elite Always a Very Good Stay - Clean, Quiet, and Comfortable
I stay at this location multiple times a year. It stands out among the best of the repeat stay locations in my travels. Everything works. The room is always clean and quiet. Thanks for the ongoing great service
15 August 2014
Rated 5.0 out of 5.0 by SeaWarrior13 Race day visit
Very Friendly and Truly Professional Staff! Great place to stay between MLB Hall of Fame and Watkins Glen International Speedway. Staff had excellent recommendations for places to eat Dinner!
13 August 2014