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Rated 4.1 out of 5 by 215 reviewers.
Rated 5.0 out of 5.0 by Good service Everything was OK, guest room and facilities were at the same HIExpress standard have experienced before. Staff members are friendly and breakfast options are as always. 15 August 2014
Rated 4.0 out of 5.0 by Pleasant room and fantastic shower The bedroom was modern and very nicely appointed. The bathroom in particular looked newly refurbished. The shower cubicle was spacious, and the power shower was excellent. Breakfast was the usual HEI fare but with the addition of a limited number of cooked items. However the limited number of staff on duty, whilst working incredibly hard, struggled to keep on top of the demand from guests to keep all the items topped up and available. Overall a nice experience 15 August 2014
Rated 4.0 out of 5.0 by Excellent room Once the bed and the temperature in the room is excellent, then I am happy. You succeeded on both. Parking was something of a challenge on a couple of evenings, but I did eventually find a slot. I a not a serious breakfast eater, but other people seem to be enjoying it. Your staff were friendly and helpful whenever requested anything. 12 August 2014
Rated 4.0 out of 5.0 by Quiet and comfortable Great comfortable hotel with friendly staff who go out of their way to help. Loved the free wifi, parking and delicious breakfast 11 August 2014
Rated 5.0 out of 5.0 by Awesome Awesome is the only word needed for this hotel Awesome staff Awesome room Awesome location Awesome free breakfast, WiFi and parking! Very rare to find a hotel still customer led, rather than feeling the need to charge for everything! If I have to trek the 277 miles to Crawley again, you will definitely be where I will be laying my hat! Well Done & thank you! 11 August 2014
Rated 1.0 out of 5.0 by Choose Carefully I have stayed here on a number of occasions. There is a newer block where the experience is pretty good. I however was allocated a room in the older part of the hotel. The bathroom had not been cleaned effectively, so I had to flush the toilet and rinse the washhand basin before use. There is a look of wear and tear about the room and the quality of mattress was such that I could have purchased a better one with the price of the room for the night. If you are at the front of the hotel you also 'enjoy' the smells from the extraction fans from the Harvester restaurant. The promised 'bonus' points at check in have not materialised after 3 weeks and the duty manager has not followed through any of his promises either. Breakfast is standard holiday inn express fare, although how about some tinned fruits as offered in other hotels in the chain. I personally find the scrambled egg/sausage offer poor but a bowl of cereal suffices. 06 August 2014
Rated 5.0 out of 5.0 by clean, comfortable and great value Our room was large, very comfortable and really clean. Breakfast was excellent with good choice. Staff were friendly & helpful and we would certainly stay there again if in the area. Only slight concern was the lack of parking spaces - we managed to get the last space on both evenings. 06 August 2014
Rated 4.0 out of 5.0 by pleasant surprise booked in overnight prior to flight form Gatwick. Easy to find, parking reasonable for one night- not sure if would be happy to leave for longer ( as have to place notice in car advertising length of stay to anyone who cares to look!) Room was great,very clean.Minor niggle- had to ask for extra mug as three of us sharing 2 mugs. Breakfast was a little frantic, but we did follow a coach trip of tourists into the breakfast area, 05 August 2014
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