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Rated 4.2 out of 5 by 390 reviewers.
Rated 5.0 out of 5.0 by Staff are outstanding This year we stayed here 10 nights between March and May. It is our hotel of choice when we are in the Gatwick area for several reasons. It is conveniently located on a bus route to the airport and to town with stops just across the street from the hotel. It is easy to walk to Crawley centre or to Three Bridges. There is a pub and restaurant in the parking lot. What makes this hotel stand out from others is the fantastic staff. They are well trained and friendly. They are able to make your stay very comfortable and offer help when needed. May 28, 2015
Rated 3.0 out of 5.0 disappointed see feedback, detailed feedback left for hotel already. No intention of repeating it. May 28, 2015
Rated 2.0 out of 5.0 DISAPPOINTED Hotel is well presented and initially we were very impressed, however after first nights sleep we both had back stiffness that we commented on. The second night was worse due to ongoing noise from plumbing defect nearby. It sounded like sticking ball valve. This lasted all night and despite flushing our toilet and turning taps and shower on and off we were stuck with it. Our back stiffness trebled and we decided to take ourselves off for a walk and a stretch to ease it. On way out I informed RECEPTION of the noise etc and also asked for a refund or at least a partial refund. Initial response was on of surprise and awe that we should even ask. After our walk I asked what was result of my request and was informed this was a HOTELS.COM booking and I should take it up with them. I fail to see the logic of this but I have complained to hotels.com. You stay at a hotel to sleep because you are away from home. No matter what else you have = free wifi, free parking, breakfast etc these do not make up for a poor nights sleep. Room was clean, hotel was clean. Breakfast staff were brilliant but bed was poor, plumbing noise was not acceptable. We use hotels a lot and this is the first complaint WE HAVE EVER MADE. May 28, 2015
Rated 5.0 out of 5.0 by clean and inviting couldn' t have asked for a better hotel for our needs. Just needed somewhere not too pricy to sleep in and get a decent breakfast before our 7am departure. Staff were attentive and friendly, room was spotless and breakfast was tasty and filling and we even got a cooked option at 6.30am which was a pleasant surprise. Great stay :) May 27, 2015
Rated 4.0 out of 5.0 by Good start to our holiday It's good to find somewhere to relax the night before a flight from Gatwick without having to pay airport hotel prices. May 27, 2015
Rated 5.0 out of 5.0 by Excellent My husband, son and I had a one night stay before flight following day - can definately recommend, excellent service, excellent rooms and excellent breakfast cannot fault whatsoever! Would definitely stay again! May 27, 2015
Rated 4.0 out of 5.0 by Comfy bed and pillows, good internet speeds Needed somewhere convenient, reasonably priced and confortable and this hotel was all 3. May 26, 2015
Rated 4.0 out of 5.0 by clean and comfy nice basic hotel basic breakfast all clean and tidy what i would expect for the money i paid May 20, 2015
  • 2015-05-29T17:18:32.258-05:00
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