Rated 4.3 out of 5 by 167
Rated 4.0 out of 5.0 Very good
Clean room and facilities, very friendly staff, good breakfast, the pool is okay.
July 29, 2015
Rated 5.0 out of 5.0 by toptop Nice room and bed
Good location. Nice room and everything worked. Great breakfast.
July 25, 2015
Rated 1.0 out of 5.0 by Lisithi Stay away.
Holiday Inn Express Crestwood is filthy. Trash can in front of hotel was overflowing. Common areas and room need ongoing cleaning (mop tile floor, vacuum carpet in elevator, clean sticky and smudged doors, counters, and other surfaces). Did not provide preferential service for Ambassadors and was told that each Holiday Inn Express is independently owned. Many locals stay here on discounted room rates and invite friends and families to enjoy beers on benches in front of hotel at night and breakfast in the morning.
July 21, 2015
Rated 5.0 out of 5.0 by karens61 Clean, quiet, and comfortable
Rooms were very clean and comfortable, including the bathrooms. We had an issue with the air conditioning but it was quickly fixed when we reported it. Would have preferred queen-sized beds, but that's just us. The breakfast was GREAT--hot foods and egg choices every morning, rather than just the typical continental hotel breakfast. We also appreciated that we were able to make reservations rather spontaneously, and the hotel staff was able to accommodate our request for 3 rooms side-by-side. We definitely will stay again if we are in the area.
July 20, 2015
Rated 1.0 out of 5.0 by JenniAtlanta Service not good
Housekeeping and Customer Service was poor or non-existent.
July 20, 2015
Rated 1.0 out of 5.0 by bobby347 bob
This is the worst hotel I have stayed in at least a decade.
July 18, 2015
Rated 3.0 out of 5.0 by DennisPat Problems with breakfast service and swimming pool
The staff was slow to replenish breakfast foods including plastic-ware utensils. This created lines waiting for food.
The swimming pool overflowed. Staff was slow to turn off water that was filling the pool. Entire deck area had about one inch of water on it making it difficult for those who who wanted to watch the swimming activities.
July 7, 2015
Rated 2.0 out of 5.0 by Jon 67 Terrible WIFI service
Very slow. Breakfast was absolutely disgusting. Air conditioner leaked water on floor. When brought to staff attention, nothing was corrected. I checked out a day earlier that reserved because of these problems and was informed that because I was not happy with hotel, they would not charge me the 3rd night that I had booked. I was informed it is this hotel's policy to charge customers for every night reserved even if you checked out a day or more early.
July 6, 2015