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Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.


Hotel Reviews

Where can I learn more about the Guest Reviews Terms & Conditions?
Read our Guest Reviews Terms & Conditions Link will open in new browser window.
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Who can submit Reviews on this website?
Guests of IHG hotels may submit reviews if:
• They can provide a verified confirmation number, check-out date and last name associated with the reservation
• They sign into the IHG® Rewards Club account used to reserve the hotel they wish to review
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How do I submit a Review on this website?
If you are a IHG® Rewards Club member, log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.

To access the hotel details page of the hotel you’d like to review you may:
• Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
• Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.
Remember that, since this is a new programme that is being implemented gradually, all hotels may not be participating yet.
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What is a Verified Guest?
To best serve our guest community, we only display reviews from verified guests. Our verification process involves requesting a few pieces of information, including last name, hotel confirmation number and check-out date, which we use to confirm instantly that a reviewer has been a guest of the hotel he or she wishes to review.
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I am trying to use the confirmation number I received while booking my stay on a non-IHG website (example: Orbitz, Expedia, Travelocity), but am unable to log in.
Often, these non-IHG website provide you a confirmation number associated with their website rather than a confirmation number associated with our IHG reservation system.

If you have a copy of the bill given to you when you checked out of the hotel, you can find your IHG-specific confirmation number there. Otherwise, you will need to contact the hotel at which you stayed to obtain your IHG-specific confirmation number.
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The link you emailed me to request a review of my stay is not working. How can I leave my review?
If the link in your email is not working, you can still submit a review of your stay.

If you are a IHG® Rewards Club member, log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.

To access the hotel details page of the hotel you’d like to review you may:
• Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
• Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.
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I can’t find my confirmation number, check-out date, or both
If you are a IHG® Rewards Club member and you booked your stay via your IHG® Rewards Club account, simply log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, check to see if you still have the confirmation email we sent to you when you booked your hotel stay or if you have a copy of the bill given to you when you checked out of the hotel. These documents should contain all of the information you need to be able to submit a review. Otherwise, you will need to contact the hotel at which you stayed to obtain your relevant hotel stay information.
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How do I submit reviews for previous hotel stays?
If you are a IHG® Rewards Club member, log into your account and view your Account Activity to find all hotel stays from the previous 180 days. From there, you can select the “Write a Review” link associated with the hotel you wish to review.

If you are not a IHG® Rewards Club member, you can submit a review of your stay by visiting the hotel details page of any hotel(s) where you have stayed in the past 6 months and selecting the “Write a Review” link. You’ll be asked for some information we can use to instantly verify that you’ve been a guest of the hotel. Once verified, you’ll be taken to a form where you can submit your rating and review.

To access the hotel details page of the hotel you’d like to review you may:
• Search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
• Visit the Manage Reservations page and enter your confirmation number and the last name associated with your reservation. You will then see information about your reservation and you can click on the hotel name to view the hotel details page.
Remember that, since this is a new programme that is being implemented gradually, all hotels may not be participating yet.
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Why can’t I edit my review?
Unfortunately, our system does not allow for editing of reviews. You may comment on your review and/or post a subsequent review if there is something you’d like to add.
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Why hasn’t my review been posted?
Generally, your review should be posted within 24–72 hours. However, since this is a new feature and is being implemented in phases, it may take a little longer in the initial phases. If you chose to receive email notifications, we will email you when your review has been posted.
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Will IHG keep my personal information safe and private?
Yes, we will not sell your information to any third parties. Please review our privacy policy to find out about the measures we take to keep your personal information private.
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Where do I go to read my review?
Once your review has been posted, you can visit the hotel details page for the hotel you reviewed to read it. To access the hotel details page, simply search for the city of the hotel via our reservations module on the website home page and click on the name of the hotel from the search results.
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Why didn’t my review post to Facebook?
Generally, your review should be posted within 24–72 hours. However, since this is a new feature and is being implemented in phases, it may take a little longer in the initial phases. If you chose to receive email notifications, we will email you when your review has been posted.
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Why am I unable to submit a review for one of my recent hotel stays?
We understand your frustration and we apologise for the inconvenience. The Guest Reviews programme is a new programme IHG is implementing gradually across our hotel properties and websites. Therefore, the hotel you would like to review may not be participating yet. We thank you for your interest in helping future hotel guests by submitting a review and hope that you will check back with us when we launch the reviews programme fully.

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Why am I only able to see reviews in certain languages?
At this time, Guest Reviews are supported only in English, Spanish, German, and Chinese.  We do plan to feature the Guest Reviews functionality in all of the languages IHG supports in the future.
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