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Email or IHG® Rewards Club # PIN
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If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address viawww.ihgrewardsclub.com/email.
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Frequently Asked Questions

Search our information centre to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.

IHG® Rewards Club

Account
Points
Programme
Rewards
Hotel Reviews


Programme

Can I earn points or miles for stays that occurred prior to my enrolment in the IHG® Rewards Club programme?
IHG® Rewards Club points cannot be retroactively credited for stays prior to enrolment.
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How can I enrol in IHG® Rewards Club?
Enrolment is easy and FREE. Simply go to the IHG® Rewards Club enrolment page, enrol at any of our hotels or contact the IHG® Rewards Club Service Centre.
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How soon after enrolment will I get a card?
You will receive your IHG® Rewards Club membership kit within 2-4 weeks after your first stay. You may also print your temporary card to use when travelling prior to receiving your membership kit.
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At what hotels can I earn IHG® Rewards Club Points when I stay?
Earn points through the IHG® Rewards Club family of brands: Intercontinental Hotels & Resorts, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express, Holiday Inn Club Vacations, Staybridge Suites and Candlewood Suites.
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How many points do I earn when I stay?
If you enrol in IHG® Rewards Club at the time of your initial stay at any IHG branded hotel (excluding ANA partner hotels worldwide), you will earn 1,000 points for that qualified enroling stay. For subsequent stays, and for all stays if you enrol by some other means prior to your initial stay, you will earn:

10 IHG® Rewards Club base points per eligible $1 USD spent at all:Crowne Plaza Hotels & Resorts, Hotel Indigo, Holiday Inn, and Holiday Inn Express hotel brands
5 IHG® Rewards Club base points per eligible $1 USD spent at all:Staybridge Suites and Candlewood Suites
2,000 points per qualifying stay at an InterContinental Hotels & Resorts worldwide
2,000 points, 1,300 points or 600 points per qualifying stay at an ANA partner hotel
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Can I earn points and miles at the same time?
Your IHG® Rewards Club account must reflect either a points or a mileage earning preference. However, you can switch from one to the other at any time by clicking here. On rare occasions, there are IHG® Rewards Club promotions that offer points only, so if you are a mileage earner you will earn points on these offers. This information will be clearly displayed in the promotion details.
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Do IHG® Rewards Club Points expire?
No. IHG® Rewards Club point never expire.
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How do I become a IHG® Rewards Club Gold member?
IHG® Rewards Club Gold membership will be awarded to you if you have a minimum of 15 nights at qualifying rates or if you earn at least 20,000 points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status until the end of the following calendar year. You may also purchase a Gold membership for a fee of $50 USD. Gold memberships that are purchased are only valid for the duration of the calendar year in which they are purchased.
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How do I become a IHG® Rewards Club Platinum member?
IHG® Rewards Club Platinum membership will be awarded to you if you have a minimum of 50 nights at qualifying rates or if you earn at least 60,000 points during a calendar year. Once you have earned Gold Elite membership status in any calendar year, you will maintain such status until the end of the following calendar year.
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Can I earn points on meetings?
Yes, you can earn points on qualified meetings Link will open in new browser window. by becoming a member of IHG® Meeting Rewards. If you are already a IHG® Rewards Club member, click here to update your account. As a meeting planner, you become a Gold elite member after hosting one qualified event or become a Platinum elite after two qualified events.
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