Rated 4.4 out of 5 by 164
Rated 4.0 out of 5.0 by 4dan65 Stay was enjoyable
Overall the stay was enjoyable. Lobby and room was neat and clean. Staff was nice and efficient. Only issue had was parking was tight and no way to unload luggage without getting wet in the rain, no drive up area.
22 February 2015
Rated 5.0 out of 5.0 by brok234 Expectations Met
A great place to stay and close to nice restaurants. We
were glad they had a shuttle. We did not need it but
was glad to know that it was available to us. It was
a very clean and nice place to stay.
19 February 2015
Rated 2.0 out of 5.0 by jkc127 Poor management experience
I had a family member scheduled for a medical procedure at Emory Hospital on February 9-10 which necessitated our visit. The Holiday Inn Express-Emory was listed on Emory Hospital's website as a recommended place to stay. I made the reservation on February 6 and was told that we would receive the discounted rate for guests whose family members were patients at the Hospital. Because my family member did not see the doctor until Monday, February 9, I asked the reservationist if we could provide the necessary documentation showing that she was a patient on February 9 even though we were checking in on February 8. The reservationist stated that this would not be a problem.
When we presented the letter from Emory on February 9, the manager on duty stated that we would receive the discounted rate for that night but that we would not receive it for February 8 because we did not provide the letter at check in. I explained to the manager that the reservationist told me that we could provide it on February 9. The manager responded that the reservationist was mistaken, that the hotel policy required the letter to be presented at check in, and that she would not honor the discounted rate. The manager gave me the number to call for customer service but said that there was simply nothing that she could do to rectify the situation. The manager was condescending and completely unhelpful throughout this process. When I asked if I could speak to the general manager she stated that she was training the general manager and that there was no one else I could speak with.
I called the customer service number while standing at the front desk. After explaining the situation, the representative asked to speak with the manager on duty. I was subsequently told by the representative that I would receive a check from Holiday Inn Express for the difference between the discounted rate and the standard rate instead of simply having the difference made on my bill.
Our experience with the manager added significant stress to what was already an extremely stressful time period for my family. The hotel’s overall accommodations, proximity to Emory, and hospitality of the other staff members would make the hotel an ideal place to stay when we have to return to Emory Hospital in the coming weeks for future procedures. However, we will not be staying at this location because of the manner in which we were treated, nor will we recommend this hotel to others. We also plan to notify Emory Hospital of this situation in case they want to reconsider listing this location as one of their recommended hotels.
13 February 2015
Rated 4.0 out of 5.0 by Ray51049 Mr.
My stay had the end was as I had expected, since I have stayed at this location in the past.
10 February 2015
Rated 5.0 out of 5.0 by little brown haired girl Hospital Getaway
My husband and I came from the Northeast Georgia Mountains to go to Emory for tests and surgery, and recovery. The first two nights we spent together and it was very nice. The next three nights I used the hotel to rest after staying with my husband at Emory and to take showers and eat breakfast. Your hotel was peaceful and clean. My only problem was that the air/heat unit squealed all night. But, otherwise it was a very nice stay and I was glad it was so close to Emory. We will be back to stay during follow-ups to the surgery.
10 February 2015
Rated 5.0 out of 5.0 by Alex 348 Extremely Comfortable Hotel
Everything about this hotel said Class Act.
Will definitely stay here again when I am in the area,so I can check out more amenities that they offer.
08 February 2015
Rated 4.0 out of 5.0 by HubLisa Stay for Emory Hospital Service
Planned for a two stay, but that turn to longer due to heart attack.
07 February 2015
Rated 4.0 out of 5.0 by Crazy Joe Good Service Nice Rooms
Everything was good but not outstanding. I would have given the place 5 stars if the elevator was not so slow and if they had better laundry facilities. They only have one washer and one very outdated dryer that took very long to dry clothes. I had to wait an hour for someone else to finish laundry before me and the one load of laundry I did took 3 hours to complete.
03 February 2015