Rated 4.4 out of 5 by 115
Rated 5.0 out of 5.0 by donnellj10 Great Stay
My family and I stayed at this hotel after a long day at Emory Hospital which required to stay close by in an event of an emergency. This was the closest hotel and we stayed previously in Birmingham, AL several months ago for a wedding which was great. Staff was friendly and attentive to our needs. May should consider discount for Emory patients in the future.
08 July 2014
Rated 5.0 out of 5.0 by Angela32 Southern Hospitality
This experience was extremely refreshing and reinforced the term "southern hospitality." I found the staff to be genuinely friendly and have a knack for service. They anticipated all my needs from start to finish. I will definitely stay here again when I am in the area.
01 July 2014
Rated 1.0 out of 5.0 by Experienced traveler! Find somewhere else to stay
Stinky, outdated, filthy, horrible breakfast, hot - ac doesn't work properly. Most expensive HIE I've ever stayed in for the worst quality. Stay away.
26 June 2014
Rated 4.0 out of 5.0 by leisurecara Friendly Staff
From arrival to departure, the hotel staff was friendly and made the stay very welcoming.
18 June 2014
Rated 5.0 out of 5.0 by moonpie567 Wonderful Stay
This one of the best stays I've ever had because the staff was on great and the hotel was clean, comfortable and inviting. I look forward to coming here again.
16 June 2014
Rated 3.0 out of 5.0 by Disappointment in Arizona disappointed
rooms are great, staff is ok, breakfast and shuttle not so much...
16 June 2014
Rated 1.0 out of 5.0 by ellonwheels Poor wheelchair accessibility, poor customer service
First, let me say lower-level employees are great, rooms are clean and nicely appointed. My problems include wheelchair accessibility and customer service response by management.
First, don't book "Best Available Rate" if you might qualify for an Emory patient discount. They won't let you apply the discount.
Second, if you use a wheelchair, beware. There is one room here that has a roll-in shower (that I know of). There is at least one that has a fairly accessible shower bench in a tub. Other so-called accessible rooms have the shower bench blocked by the sink. The beds are too high to transfer. And if you bring this to the attention of management, the only response you'll get is patronizing, at best 1) it's ADA-compliant and 2) it's your fault for not specifying your needs.
Customer service is appalling. They won't respond to your calls until you get angry, then when they do, they're not interested in hearing what you have to say. They'll refer you to corporate customer service, who'll refer you back to management. They're not interested in your needs. Go somewhere else.
30 May 2014
Rated 4.0 out of 5.0 by Fuz Wuz First Time Experience
This was my first experience with Holiday Inn Express. I can say that the service was great and the room was very comfortable and clean. My only problem was that the bathroom door when opening or closing it scrubbed the floor. Please forgive me for forgetting to mention this before I checked out. Thank you for the great service you rendered.
12 May 2014
Rated 3.0 out of 5.0 by kwcbiker Close to Emory - misleading suite advertising
I reserved this room for my 4 day stay touring Emory. I liked the close location. When I made the reservation it was for a QQ suite. Upon arrival I was informed that their QQ "suite" is a standard QQ room. I always stay in Holiday Inn Express and have never come across a suite that did not have a fold out couch, and was very disappointed and feel the listing for this hotel's QQ suites is very misleading.
09 April 2014
Rated 5.0 out of 5.0 by DressShopping Very quiet and clean
The staff was warm and helpful. Our room was clean and comfortable. Housekeeping did a wonderful job. The breakfast was convenient and varied. We will definitely use them again.
27 March 2014
Rated 5.0 out of 5.0 by ABCD59 Business Hotel for CDC & Emory
With a near-perfect location, excellent service, and facilities that cater to business-related travel, this hotel has become my favorite for meetings and work at Emory and the Centers for Disease Control. The staff is always helpful and courteous and efficient. Nice touches are breakfast with some healthy options, along with a "manager's reception" in the early evening. The immediate neighborhood has some good small restaurants and shopping with downtown Decatur a short drive away. The wireless internet is excellent and more than fast enough to support VPN connections and conference calls.
25 March 2014
Rated 4.0 out of 5.0 by K4MD2014 Convenient and filled our housing needs
Very nice hotel and staff. Clean and attractive decor.
19 March 2014
Rated 4.0 out of 5.0 by Scoobiedoopa Comfortable stay, great staff
Was able to walk to CDC for meetings, about 25 minutes. Staff was helpful and it was nice to be offered a free ride to where I needed to go! Very very basic "manager's reception" (tray of ice with drinks and snacks) in the evening (in the registration lobby) was nice gesture and welcomed, but not anywhere near on par with some other hotels in same price bracket. Breakfast was very basic but appreciated, would have appreciated some fruit options. Hotel was nice and clean, room well appointed for this market. Felt like the price was a little high for what I would have expected, but not unreasonably so. Would stay again, but likely wouldn't be my first choice solely due to location being a bit farther from CDC than some other options.
16 March 2014
Rated 4.0 out of 5.0 by Diedra4 Is showing some wear
First stayed here about 1 1/2 years ago when it must've been newly renovated. Very convenient location for our needs. My only complaint is the upkeep of the room we were in fell short. The desk chair's upholstery was totally peeled off. Noticed similar wear and tear of dining room chairs. No big deal but housekeeping should report and management should maintain.
08 March 2014
Rated 5.0 out of 5.0 by RoseT Quite and Peaceful
We were spending the night so we could be close to Emory Hospital. We had a 5:30 a.m. check in time for my Husband to receive a Kidney Transplant. Our Son was the donor and was staying with us. Needless to say it was an exciting but scary time for them but we did have a wonderful nights rest and were able not to worry about making our appointment in time. If we need to stay in Atlanta in the future we will be using Holiday Inn.
05 March 2014
Rated 5.0 out of 5.0 by dougj17 Exception in the Storm
I arrived at the Holiday Inn Express near Emory University about an hour after the snow had started. I was scheduled to attend a business meeting the next morning. It was only supposed to snow two inches; so I didn't think it would be much of a problem. For a variety of reasons that two inches of snow resulted in the interstates turning into huge parking lots and the entire city became trapped. The next morning it became obvious that I wasn't going anywhere; but did not have a reservation. At that time I think there may have only been two staff members at the hotel; but they still got breakfast served and dutifully checked incoming reservations to see if they could extend my stay. I always enjoy staying at this facility. It is convenient, there is a grocery store and good restaurants nearby and lots of places to walk. I don't stay there THAT regularly; so I was surprised one evening when I got in about 9 PM and the receptionist greeted me by name and was genuinely concerned that something had happened. Wonderful staff at this facility.
03 March 2014
Rated 5.0 out of 5.0 by Chyna83 Excellent Room and Great Breakfast
I would recommend this hotel to anyone because they are clean, breakfast is awesome, staff is sweet and nice and the bed is soft (comfortable). My family and I really enjoyed our stay at the Holiday Inn Express. Thank you!
28 February 2014
Rated 5.0 out of 5.0 by Debbiems Fit for a Queen
We stayed at this hotel during our church meeting in February and we didn't want to leave. The location was not very far from the church and the convenience of having a grocery store (Publix) and other shops nearby was priceless. We actually walked to the shopping center for the things we needed. The area is really well maintained and safe. The room was clean, comfortable and well stocked with supplies we may have needed such as paper towels, dishes and other items in the kitchenette area. I loved the design so much that I took a picture of the bed area so I could change my bedroom when I got home....seriously. We will be back in Atlanta at the end of April and we were ready to re-book even before we left. Our desk manager Nadia was so very helpful and a pleasure to know.
25 February 2014
Rated 5.0 out of 5.0 by T & J CONSISTANLY PLEASANT STAYS
Comfortable bed, great shower in the morning, quite, clean, and comfortable room. Breakfast was average to good but the dining area is very nice. We prefer staying on the first floor and found our room to be very quiet.
When we come for patient visits to Emory, we have found this to be convenient and close to the clinic. It is equally close to downtown Decatur, which has really nice dining and shopping.
This is our 4th stay and the staff continues to be courteous and want your stay to be a good experience.
12 February 2014
Rated 4.0 out of 5.0 by PlatinumGroupie Front Desk Service
Front Desk Service was excellent up until the point where I had a FedEx package delivered to me and someone at the Front Desk at that time refuse it. This made FedEx reship back to the origin. I have stayed at many Holiday Inn Express and never once did that happen to me before. I asked the Front Desk if any FedEx deliveries were made and that one Manager said not in a couple weeks. I tracked down my package and it said it did reach its destination but was refused by the signing party, which means someone from the Hotel received it and didn't know what it was without looking to see who it was for. I don't know what Holiday Inn Express regulations about receiving mail to their address is but it must differs from each location. Other wise Front Desk Service was great. They answered all my questions and recommended a few restaurants in the area. I would stay there again if another opportunity arises.
10 February 2014
Rated 5.0 out of 5.0 by Phollow Excellent Stay
We were here during the Atlanta snowstorm. The front desk manager went above and beyond to help everyone stay comfortable. She was overseeing stressed out customers with grace and ease. We observed her putting salt in the drive for safety. Great job during extreme circumstances!
04 February 2014
Rated 5.0 out of 5.0 by Jackie27000 Treated like family during a snow/ice storm.
The manager and her assistant stayed at the hotel for 36 hours straight! Assisting and helping anyone in need. A few guest were brought for a night by the Atlanta Police and the manager allowed them to sleep in the lobby and anywhere available. The hotel was booked solid so neither the manager or assistant had a bed to use. She even went outside to help those stuck on the road next to the hotel. All the restaurants in the area were closed so she had food and drink available for all during the meet and greet time from 5:00-7:00 for two evenings. The staff was amazing and very concerned for our welfare and always asking if there was anything else they could do to make our stay very comfortable. We were two women on a business trip and our husbands were at peace knowing we were in good hands.
04 February 2014
Rated 5.0 out of 5.0 by John1199 Home way from home
Wonderful experience from check in to check out. Would stay there again.
03 February 2014
Rated 5.0 out of 5.0 by AnniePat Great Service
Previously overbooked and responded quickly and made us very satisfied with manner in which they handled our concerns. We will definitely stay here again.
06 January 2014
Rated 5.0 out of 5.0 by 2014Flow It was worth it!
Our party of 8 adults, one teenager, and 5 children rented 4 rooms for one and two nights each room, under separate names. At our request, the staff was happy to put us on the same floor. Each party was from a different state! We liked the more intimate atmosphere of this 4 story Holiday Inn, redone several years ago. All of us thoroughly enjoyed our stay here. Cleanliness is # 1 with me, and we had rooms that we were unaware anyone else had ever stayed in! Beds, totally wonderful, as were the fine bed linens. The clean "makings" for making the sofa into a nice bed, were contained in one zippered package. The staff was wonderfully accommodating (more towels, need light bulb--ah! we hadn't turned on the correct switch) and cheerful. We liked the housekeepers, too.
We could have had good accommodations elsewhere, and in fact had reservations originally elsewhere. However, we are glad we chose Holiday Inn/Emory/Decatur, as we had more the "neighborhood" feel. A supermarket, and other food venues were very close by.
20 November 2013
Rated 3.0 out of 5.0 by emory location is great if you have university business.
hotel needs a facelift and complete sprucing up of the interior. plumbing needs a complete overhaul as everything is old and falling apart. Breakfast menu needs to be modernized and more fresh and healthy choices need to be included. Staff is friendly and working with what is available.
11 November 2013
Rated 2.0 out of 5.0 by Valerybp Everything good except for hair in the bathtub
Kind staff and comfortable bed. However , I found short disgusting curly hairs in the bathtub, makes you think about the overall cleanliness of the hotel.
03 November 2013
Rated 4.0 out of 5.0 by LLAPMA Beautiful Decauter
Nikki is the best front desk person. Good representation of what you want your staff to be, professional and personality plus..
Breakfast bar ladies couldn't seem to keep up with the demand, nor did they care.
Housekeeping understaffed, our room didn't get freshened up until 2 or 3 in the afternoon except the day we were checking out and they were knocking on our door before 9 am.
The hotel was nice but the weekend rate was too high for the location.
Great little restaurants nearby!
19 October 2013
Rated 4.0 out of 5.0 by TREV2 great bed, clean rooms and attentive staff
Overall we felt our experience was very good.
Very welcoming staff and room was very comfortable and relaxing.
Felt breakfast could have been better- eg, scrambled eggs instead of preformed omelets- but that was only complaint!
There is a Publix next door so you can walk to get your own groceries if you want.
Will definitely stay here again when we visit Atlanta!
19 October 2013
Rated 4.0 out of 5.0 by howl good location and large rooms
Very convenient for our appointment at Emory. Room was large with comfortable seating area. Cookies and apple at checkin was a welcomed surprise. Cinnamon roll at breakfast was my favorite.
03 October 2013