Rated 4.5 out of 5 by 102
Rated 4.0 out of 5.0 by Diedra4 Is showing some wear
First stayed here about 1 1/2 years ago when it must've been newly renovated. Very convenient location for our needs. My only complaint is the upkeep of the room we were in fell short. The desk chair's upholstery was totally peeled off. Noticed similar wear and tear of dining room chairs. No big deal but housekeeping should report and management should maintain.
08 March 2014
Rated 5.0 out of 5.0 by RoseT Quite and Peaceful
We were spending the night so we could be close to Emory Hospital. We had a 5:30 a.m. check in time for my Husband to receive a Kidney Transplant. Our Son was the donor and was staying with us. Needless to say it was an exciting but scary time for them but we did have a wonderful nights rest and were able not to worry about making our appointment in time. If we need to stay in Atlanta in the future we will be using Holiday Inn.
05 March 2014
Rated 5.0 out of 5.0 by dougj17 Exception in the Storm
I arrived at the Holiday Inn Express near Emory University about an hour after the snow had started. I was scheduled to attend a business meeting the next morning. It was only supposed to snow two inches; so I didn't think it would be much of a problem. For a variety of reasons that two inches of snow resulted in the interstates turning into huge parking lots and the entire city became trapped. The next morning it became obvious that I wasn't going anywhere; but did not have a reservation. At that time I think there may have only been two staff members at the hotel; but they still got breakfast served and dutifully checked incoming reservations to see if they could extend my stay. I always enjoy staying at this facility. It is convenient, there is a grocery store and good restaurants nearby and lots of places to walk. I don't stay there THAT regularly; so I was surprised one evening when I got in about 9 PM and the receptionist greeted me by name and was genuinely concerned that something had happened. Wonderful staff at this facility.
03 March 2014
Rated 5.0 out of 5.0 by Chyna83 Excellent Room and Great Breakfast
I would recommend this hotel to anyone because they are clean, breakfast is awesome, staff is sweet and nice and the bed is soft (comfortable). My family and I really enjoyed our stay at the Holiday Inn Express. Thank you!
28 February 2014
Rated 5.0 out of 5.0 by Debbiems Fit for a Queen
We stayed at this hotel during our church meeting in February and we didn't want to leave. The location was not very far from the church and the convenience of having a grocery store (Publix) and other shops nearby was priceless. We actually walked to the shopping center for the things we needed. The area is really well maintained and safe. The room was clean, comfortable and well stocked with supplies we may have needed such as paper towels, dishes and other items in the kitchenette area. I loved the design so much that I took a picture of the bed area so I could change my bedroom when I got home....seriously. We will be back in Atlanta at the end of April and we were ready to re-book even before we left. Our desk manager Nadia was so very helpful and a pleasure to know.
25 February 2014
Rated 5.0 out of 5.0 by T & J CONSISTANLY PLEASANT STAYS
Comfortable bed, great shower in the morning, quite, clean, and comfortable room. Breakfast was average to good but the dining area is very nice. We prefer staying on the first floor and found our room to be very quiet.
When we come for patient visits to Emory, we have found this to be convenient and close to the clinic. It is equally close to downtown Decatur, which has really nice dining and shopping.
This is our 4th stay and the staff continues to be courteous and want your stay to be a good experience.
12 February 2014
Rated 4.0 out of 5.0 by PlatinumGroupie Front Desk Service
Front Desk Service was excellent up until the point where I had a FedEx package delivered to me and someone at the Front Desk at that time refuse it. This made FedEx reship back to the origin. I have stayed at many Holiday Inn Express and never once did that happen to me before. I asked the Front Desk if any FedEx deliveries were made and that one Manager said not in a couple weeks. I tracked down my package and it said it did reach its destination but was refused by the signing party, which means someone from the Hotel received it and didn't know what it was without looking to see who it was for. I don't know what Holiday Inn Express regulations about receiving mail to their address is but it must differs from each location. Other wise Front Desk Service was great. They answered all my questions and recommended a few restaurants in the area. I would stay there again if another opportunity arises.
10 February 2014
Rated 5.0 out of 5.0 by Phollow Excellent Stay
We were here during the Atlanta snowstorm. The front desk manager went above and beyond to help everyone stay comfortable. She was overseeing stressed out customers with grace and ease. We observed her putting salt in the drive for safety. Great job during extreme circumstances!
04 February 2014
Rated 5.0 out of 5.0 by Jackie27000 Treated like family during a snow/ice storm.
The manager and her assistant stayed at the hotel for 36 hours straight! Assisting and helping anyone in need. A few guest were brought for a night by the Atlanta Police and the manager allowed them to sleep in the lobby and anywhere available. The hotel was booked solid so neither the manager or assistant had a bed to use. She even went outside to help those stuck on the road next to the hotel. All the restaurants in the area were closed so she had food and drink available for all during the meet and greet time from 5:00-7:00 for two evenings. The staff was amazing and very concerned for our welfare and always asking if there was anything else they could do to make our stay very comfortable. We were two women on a business trip and our husbands were at peace knowing we were in good hands.
04 February 2014
Rated 5.0 out of 5.0 by John1199 Home way from home
Wonderful experience from check in to check out. Would stay there again.
03 February 2014
Rated 5.0 out of 5.0 by AnniePat Great Service
Previously overbooked and responded quickly and made us very satisfied with manner in which they handled our concerns. We will definitely stay here again.
06 January 2014
Rated 5.0 out of 5.0 by 2014Flow It was worth it!
Our party of 8 adults, one teenager, and 5 children rented 4 rooms for one and two nights each room, under separate names. At our request, the staff was happy to put us on the same floor. Each party was from a different state! We liked the more intimate atmosphere of this 4 story Holiday Inn, redone several years ago. All of us thoroughly enjoyed our stay here. Cleanliness is # 1 with me, and we had rooms that we were unaware anyone else had ever stayed in! Beds, totally wonderful, as were the fine bed linens. The clean "makings" for making the sofa into a nice bed, were contained in one zippered package. The staff was wonderfully accommodating (more towels, need light bulb--ah! we hadn't turned on the correct switch) and cheerful. We liked the housekeepers, too.
We could have had good accommodations elsewhere, and in fact had reservations originally elsewhere. However, we are glad we chose Holiday Inn/Emory/Decatur, as we had more the "neighborhood" feel. A supermarket, and other food venues were very close by.
20 November 2013
Rated 3.0 out of 5.0 by emory location is great if you have university business.
hotel needs a facelift and complete sprucing up of the interior. plumbing needs a complete overhaul as everything is old and falling apart. Breakfast menu needs to be modernized and more fresh and healthy choices need to be included. Staff is friendly and working with what is available.
11 November 2013
Rated 2.0 out of 5.0 by Valerybp Everything good except for hair in the bathtub
Kind staff and comfortable bed. However , I found short disgusting curly hairs in the bathtub, makes you think about the overall cleanliness of the hotel.
03 November 2013
Rated 4.0 out of 5.0 by LLAPMA Beautiful Decauter
Nikki is the best front desk person. Good representation of what you want your staff to be, professional and personality plus..
Breakfast bar ladies couldn't seem to keep up with the demand, nor did they care.
Housekeeping understaffed, our room didn't get freshened up until 2 or 3 in the afternoon except the day we were checking out and they were knocking on our door before 9 am.
The hotel was nice but the weekend rate was too high for the location.
Great little restaurants nearby!
19 October 2013
Rated 4.0 out of 5.0 by TREV2 great bed, clean rooms and attentive staff
Overall we felt our experience was very good.
Very welcoming staff and room was very comfortable and relaxing.
Felt breakfast could have been better- eg, scrambled eggs instead of preformed omelets- but that was only complaint!
There is a Publix next door so you can walk to get your own groceries if you want.
Will definitely stay here again when we visit Atlanta!
19 October 2013
Rated 4.0 out of 5.0 by howl good location and large rooms
Very convenient for our appointment at Emory. Room was large with comfortable seating area. Cookies and apple at checkin was a welcomed surprise. Cinnamon roll at breakfast was my favorite.
03 October 2013
Rated 4.0 out of 5.0 by VaSassy1 Comfort
I was pleasantly surprised when I had checked into the hotel. Considering I had only made the reservation days prior. I had a very nice room. I did not find hairs in my bed, on my floor or in my shower like some other hotel that I had a previous visit. I must say that I was very skeptical about staying here at first but my expectations have been meet with a smile.
30 September 2013
Rated 5.0 out of 5.0 by LaurenTee King Suite was nice surprise
Checking into this hotel for one night, I was pleasantly surprised to find my room was a King Suite. The room included a sofa and coffee table and second sink in main area. Plenty of room, and allowed me to make the extra space my main relaxation area. Hotel is located next to a Publix supermarket. It was fairly easy to find and centrally located in Decatur. Would stay here again.
27 September 2013
Rated 5.0 out of 5.0 by tanker3400 Go, Holiday Inn
Nikki was so great she is a star and I was really happy with everyone thanks and I will love to come back,, I did ask to speak with the manager and I have not heard from him/her yet about an stolen item wanted to see if they can see who walk out with it but other than that the staff was great
27 September 2013
Rated 5.0 out of 5.0 by klucas4 Nice and quiet hotel....comfortable and relaxing
Had a nice stay at the Holiday Inn. Comfortable room. Quiet hotel with a good breakfast and plenty of coffee. Clean hotel with excellent service. Would stay there again.
19 September 2013
Rated 5.0 out of 5.0 by Rodnick Nadia at front desk was wonderfully helpful on several occasions
We were greeted warmly by Nadia, and she continued to be VERY energetic and friendly as we had several questions about our trip and our options for dinner.
09 September 2013
Rated 4.0 out of 5.0 by jimg20 Decatur Hotel
This hotel is in a very good location if you have business in Decatur or Emory University. The room was large and the bed was very comfortable. The breakfast was not their high point. It was adequate but not great. I came in late in the evening and left early in the morning, so I didn't have time to experience the hotel the way I would have liked.
I would go back there.
02 September 2013
Rated 4.0 out of 5.0 by Michigan06 Enjoyable stay
Our stay at Holiday Inn Express was over all a very good experience. Some very small problems did arise though. First, our room key stopped working about 6 times. We had to go to the front desk and have them re activate them. The staff was very nice, but it was annoying to deal with. Also, when we first arrived, the room smelled really strongly of air freshener. Many people would not mind this, but I found it over powering. The room was very clean and the bed nice and soft. We would probably stay there again.
30 August 2013
Rated 5.0 out of 5.0 by Chloe77 Large rooms
The room was much larger than I had expected, or seen in other Holiday Inn or similar hotels, and I liked that the bathroom and sink area were blocked off from the rest of the bedroom. Beds and chairs were comfortable.
I will definitely revisit this hotel when I am in the Emory University area.
25 August 2013
Rated 4.0 out of 5.0 by Hippy54 Great place to stay
We've stayed here a couple of times, couldn't ask for better service, everyone is polite , helpful and well groomed, which is hard to find in today's market. Everything is clean, comfortable.
19 August 2013
Rated 5.0 out of 5.0 by JREKKA6 Accommodating staff
The staff at HI Express are very helpful, friendly and accommodating. This was our second stay and we returned for this very reason.
16 August 2013
Rated 5.0 out of 5.0 by Gunner6502 Pleasant
Great Staff and very professional. They know customer service and will support you during your stay. We had taken our daughter to Emory Medical center for needed testing and evaluation and the staff made our stay as stress free as possible...My hats off to a great team!
16 August 2013
Rated 5.0 out of 5.0 by HarryFromGermany Clean and comfortable
Nice to stay there for visiting Atlanta with its attractions.
02 August 2013
Rated 5.0 out of 5.0 by Mamie13 Service witn a smile!
My husband and I have stayed at this property four times in the last 2 1/2 months and each time we have encountered professional, courteous and extremely friendly personnel. We have a few specific requests which have been remembered and fufilled at each subsequent visit.
The rooms are clean, fresh, and comfortable with everything in working order.
The breakfast area is very clean and the food is replenished constantly. I love being able to have breakfast in my room.
Professioanl staff, cleanliness, and genuine smiles ensure our returnto this property.
31 July 2013