Rated 4.4 out of 5 by 436
Rated 5.0 out of 5.0 by Mrbear48 Excellent stay
Our stay at the hotel was flawless in terms of service and of the facilities provided. The food was good as was the service and attitude of the staff.
February 2, 2016
Rated 4.0 out of 5.0 by lisaw43 Value for money
Great value for money. Staff were very efficient and friendly. Room was comfortable, clean and tidy. Had great nights sleep.
Only down side was although breakfast was included, it was not a full English breakfast, said they don't do bacon. Yet on the evening meals menu offers chicken and bacon pizza.
February 2, 2016
Rated 4.0 out of 5.0 by The Enforcer Could do better with a little care
This was our second stay at the Holiday Inn Express at Pride Park. We knew what to expect from the previous stay. The check-in was quick and simple as every thing were prepaid as IHG member. On this occasion, we were given a second floor room. Opening the door, I could immediately smell damp in the room. The room itself was made up properly. Initially, I though it was because the coldness in the room but after turned on the heating, this smell still lingered. I had noticed this room was one of those recently refurbished with new taps and shower screen door. I had to convince the wife that there was an actual damp smell in the room and she eventually agreed with me on this. I suggested we ask for a change of room but as we were only stay for the night, we'll try to open the window instead. The room was facing the front of the building so it was reasonable safe to do so. We went out to see our friends that evening and upon return, the smell has disappeared.
However, the next problem appeared - the calibration on the thermostatic shower mixer was totally incorrect. When the reading stated 50 degree, the water temperature was just about lurk warm and it took a few minute playing around with the water control to bring water reasonable to have a decent hot shower. The heating in the room was just as bad; albeit the dial stated 25 degree the room temperature never reach anywhere near that. It was pumping cold air during the night!! The hotel management really need to get a grip and go through the snagging process after refurbishment to get these little important things right. In the morning, we sat one from the table on our last visit in the corner. I am glad they have resolved the air conditioning problem.
Overall, I still recommend it for anyone visit Derby.
January 31, 2016