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Rated 4.4 out of 5 by 199 reviewers.
Rated 5.0 out of 5.0 Excellent Customer Service An good standard hotel near to East Midlands airport. Excellent customer service from the two front desk staff who went out of their way to try and find us some car parking whilst away on holiday. We were eventually able to leave our car with them which was much appreciated. Would definitely stay here again. 01 September 2014
Rated 5.0 out of 5.0 by really clean and comfortable. Enjoyed my stay even though not there to long great room and very clean i would definitely recommend and stay again. 29 August 2014
Rated 5.0 out of 5.0 by All that we needed Great location for for East Midlands airport. Will use again 26 August 2014
Rated 5.0 out of 5.0 by Proximidad al aeropuerto. Hotel silencioso y confortable muy adecuado para alojarse cuando se va a viajar desde el aeropuerto de East Middlands. 24 August 2014
Rated 2.0 out of 5.0 by Friendly service, but mediocre hotel The personnel is perfectly friendly and smily in this hotel. However, I was disappointed with the cleanliness, the slow internet, and horrible breakfast. Also, the food offered in the restaurant isn't very good, but there's a good range of selection and it stills your hunger. Our bathroom floor wasn't cleaned properly for the 2 days we stayed (cigaret ashes(??) behind the toilet, in a non-smoking room!), restaurant carpet floor and chairs were disgusting (crumbs and dirt underneath tables and and the chairs), back of the chairs were full of fingerprints, one evening our table only got cleaned when we asked, breakfast is mediocre, no vegetables available (no lettuce, tomato, nothing), cheese was hard at the edges on our second day, toaster made burned toast, trays were wet, bread and food in general were of bad quality, there were stains on my outside bed sheet and a hair on my pillow. If the price was a bargain, I could live with it, but I paid the full price. Not cheap, and worst value for money ever, I believe. 23 August 2014
Rated 4.0 out of 5.0 by Attentive Staff Although the hotel was busy and dealing with a large party of holidaymakers, they took time and trouble to try and resolve a booking problem I had, and went out of their way to try to help. the service in bar and restaurant was compromised by the needs of the large party, but the staff made every effort to minimise the effect on other guests, and were generally successful. I enjoyed my stay and would recommend this hotelto anyone wanting to stay in this area 17 August 2014
Rated 5.0 out of 5.0 by Turn up relax and enjoy Can't fault any member of the staff, everyone was very friendly and more than capable of ensuring your stay to be relaxed and pleasant. 13 August 2014
Rated 5.0 out of 5.0 by holiday excellent hotel. right next to airport. great start to our holiday. 12 August 2014
Rated 3.0 out of 5.0 by Dissapointing stay! From first entering the hotel I felt as though I was 'in the way' of staff having a conversation. The lady at reception could do with a lesson in customer service. The room was dated and dirty. There was a selection of dead bugs between the window ledge and window. Having been travelling for 24 hours this was the last thing I needed. Breakfast was a true 'free for all' and the food was everywhere. I struggled with the level of hygiene as people picked food up, changed their minds and put it back. The scrambled egg had seemingly decided to leave its bowl and spread itself over all the surfaces, with no attempt made to clean it up. The trays we were supposed to use to carry the tray had clearly been used in a previous life to collect human hair, they were not something you would want to put your food on. I was very glad when checkout time came. The only positive is the two gentlemen who manned the desk during the night, they welcomed me in the evening with genuine care and interest. The rest was an extreme disappointment, having stayed in numerous Holiday Inn/Express this was the worse I have stayed in! 11 August 2014
Rated 5.0 out of 5.0 by week end break always good to know that the hospitality /cleanliness and food will all be of high standard at Holiday Inn Express , East Midlands. have stayed several times for holiday flights and /or family visits. 06 August 2014
Rated 4.0 out of 5.0 by A good business hotel I stayed here for one night whilst on business nearby. The hotel is easy to find, on the main road from the motorway to the airport, and has a large car park reserved solely for guests (£4 per night). Check in was extremely efficient and helpful, and there was a lively atmosphere in the bar from the other customers present, many of whom were clearly catching a flight. My room was in good condition, well appointed, and had efficient air con. Although not in sight of the runway (much to my disappointment!), you could see aircraft coming in to land or having just taken off from the room - wonderful! Breakfast was served from 4.30am (continental) or 6.30am including hot items, and was the usual Holiday Inn Express fare, albeit the scrambled eggs were a little more rubbery than is usually the case elsewhere. I would have no hesitation in staying here, again, if in the area, and commend the hotel to you without reservation. Customer service was excellent from every member of staff, without exception. 05 August 2014
Rated 3.0 out of 5.0 by Clean and comfortable but noisy Staff are great, room and facilities are as expected. Equipped with what you need, and clean (except for a very badly stained chair - who knows what that was but I certainly wasn't going to sit on it!). Windows were openable but of course then you get the noise from the road - the hotel is right on a roundabout and the entrance to a business park, not to mention the motorway which is close by and audible. Make sure you ask for a room on the back, otherwise you'll be kept awake all night if you choose to open a window rather than rely on the AC. Overall, fit for purpose but not by any stretch a relaxing place to stop over. 05 August 2014
Rated 2.0 out of 5.0 Disappointed Poor early breakfast, expensive bar prices and no WIFI available during the stay. 01 August 2014
Rated 4.0 out of 5.0 by Smooth pre-holiday stay again Easy parking, friendly staff, lovely room, good selection of breakfast cereals etc. My only disappointment was the quality of the scrambled eggs - normally fabulous, but on that morning was dry, discoloured and, for us, undedible - but the sausages were very nice! I don't like to be 'picky' or negative - but you did ask! It's a great way to start a holiday and will definitely use again . 01 August 2014
Rated 4.0 out of 5.0 by Comfortable and clean, good value Far better than other HIE hotels I've been to. Can't complain too much for the price, but the breakfast choice and especailly quality needs a lot of improvement. It is a bit of a shame -- a good boost in the dreary mornings and last service before leaving the facility is rather important on impressions. Other than the breakfast, it's a thumbs up from me! 28 July 2014
Rated 5.0 out of 5.0 by Very nice overnight stay Stayed here many times. Always received prompt courtesy service from the staff even when checking in 3am morning following flight arrival. Will stay here again. 28 July 2014
Rated 5.0 out of 5.0 by Would recommend this hotel Hotel was easy to find. The facilities available (e.g. size of room, wi-fi access) exceeded expectations. Staff friendly and helpful. Check-in and check-out processes were quick. Will definitely stay here again. 26 July 2014
Rated 4.0 out of 5.0 by Good service. Stayed one night on route to holiday destination. Quality as expected and friendly staff. 23 July 2014
Rated 4.0 out of 5.0 by Stay and fly package Good value for money at 1 nights stay with car parking for 8 nights included. However, Our room had noisy air conditioning, very thick quilt (in June), no TV remote and uncomfortable pillows. Our room on the return was much better, although both bathrooms had a nasty drainy smell, slightly less so on our return stay. 15 July 2014
Rated 4.0 out of 5.0 by As expected - All OK Standard HI Express in a convenient location. Staff very friendly & helpful. Room all OK & very clean. Would stay here again when this way again. 12 July 2014
Rated 5.0 out of 5.0 by Two rooms to cope with the family One comfortable night spent with four adults and three children. With the sofa beds out in both rooms, space was restricted but we didn't need to spend much time in the hotel. If we had, the communal seating area in reception was excellent anyway. The staff were exceptionally helpful and cheery and breakfast had a great deal of choice, including three hot items. The Pegasus Business Park location was very handy for transport links locally. Overall, we all felt that we had received good value for money, and would use Holiday Inn Express again. 09 July 2014
Rated 4.0 out of 5.0 by Comfortable Bed We enjoyed our stay at East Midlands Airport. Everything was to our satisfaction except that there was an unpleasant odour from the hand basin in the bathroom. 09 July 2014
Rated 5.0 out of 5.0 Excellent value for money recommend to everyone Fantastic hotel,the manager on duty when we arrived late one Saturday evening could not have done anymore to make us feel welcome,everything about the place is excellent could not find any fault or negative to post here....what more can I say.5 stars all round. Well worth the money an excellent choice. 09 July 2014
Rated 5.0 out of 5.0 by Great Hotel Will stay there the next time I am in the Midlands area 08 July 2014
Rated 5.0 out of 5.0 usual standards Usual standards as expected. Clean and efficient. Busy Hotel due to proximity to the Airport. Breakfast Is standard and a wee bit bland but fills you up !! 07 July 2014
Rated 3.0 out of 5.0 by Key Card Trouble Do not keep your key card with a mobile phone! I had three cards before the staff told me that little gem. 06 July 2014
Rated 4.0 out of 5.0 by Good Clean Hotel with better than average Express Breakfast This hotel was fine. Only disappointment was the extremely slow WiFi and only marginally better Pay For upgrade service. 04 July 2014
Rated 4.0 out of 5.0 by Friendly Staff Staff couldn't do enough for you, always happy to help. Pillows need replacing though all bumpy and hard, even the ones labelled 'soft' 02 July 2014
Rated 5.0 out of 5.0 by Excellent 1 night stay great value, comfortable beds, air con, free wifi, shuttle bus to airport only £50 well recommended 01 July 2014
Rated 5.0 out of 5.0 by Pefect for an overnight stay V helpful staff, clean, comfortable- couldn't fault. 30 June 2014
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