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Rated 4.4 out of 5 by 147 reviewers.
Rated 3.0 out of 5.0 by Small room for a family of four.... We booked a room for one night before we flew out from EMA to Spain. We arrived to a warm welcome from the staff, however when we entered our room we were disappointed to find a cramped room in which two adults, an 8 year old child and a one year old child were expected to share. We found that the travel cot we had requested was not in the room and It was already a tight squeeze to walk around the beds. We contacted reception to alert them to the need for a cot and also asked if there was anything else they could offer us as the room was overcrowded, they said no the hotel was full. We were forced to spend time in the bar and games room so our children had space to explore and spent a short, but uncomfortable night climbing over beds to get to the bathroom and shower. 01 November 2013
Rated 4.0 out of 5.0 by Another pleasant stay. Good, reliable accommodation. Free wi-fi a bonus. We'll be back! 28 October 2013
Rated 4.0 out of 5.0 by Comfortable stay :) I had a good, comfortable stay here ... friendly staff and dinner available too :)) 27 October 2013
Rated 5.0 out of 5.0 by Really good Value for money I was really impressed with this hotel. It was excellent value for money. The room was comfortable, well furnished with a very suitable bathroom. It is very close to the airport but you would never know it as there was no noise in the room at all. I was surprised that evening food was served, but it was very good in quality and value. The eating area is comfortable with sofas as well. Plus breakfast was included and very good. Finally there is also free broadband all the time you are there. 25 October 2013
Rated 5.0 out of 5.0 by Great Pre-Flight hotel We spent a great night here prior to our flight/holiday There is a small menu for evening meals - unusual for a Holiday Inn Express. It was very quiet both in terms of residents and locality. It is not on the airport. We booked a weeks car parking and left the car in their car park. This came with a free taxi shuttle to and from the airport which was quick and eifficient. The staff were very friendly and kind. The bar prices were high though, but as epxected for airport hotels. An easy to recommend place to stay 22 October 2013
Rated 3.0 out of 5.0 by Nice comfortable hotel, shame about the cleanliness Good experience on check in, we arrived at our room to find that it had not been hoovered. there were chocolate and crisps over the carpet (too much for the cleaner to simply "miss" we would have mentioned it but we were in too much of a rush. Also the toilet seat seemed to have ground in dirt which was slight off putting. Overall the room was a good size and the bed was comfortable. Breakfast was ok. we arrived at 9.15 (they finished at 9.30) and there was not much hot items left which were not replenished. `would have mentioned the room issues on checkout but we were not even asked how our stay was so didn't bother! 18 October 2013
Rated 4.0 out of 5.0 by Room was spacious, very clean and comfortable The room was just what the doctor ordered after a long day. Comfortable, clean, and a sofa to relax on. The bed was also very comfy. Would definitely stay here again. The chance to have a breakfast at 5.00am is a great idea if you have an early flight. Everything about this place is really well thought out and very professionally managed. Rick 17 October 2013
Rated 3.0 out of 5.0 by Almost great As good as any Holiday Inn I have stayed in but why skimp on inferior produce for the breakfast? Rubbish bread, faux orange juice and warm yoghurt. Must try harder 17 October 2013
Rated 4.0 out of 5.0 by Helpful staff and comfortable room We enjoyed our overnight stay and found the service and staff very helpful 10 October 2013
Rated 5.0 out of 5.0 by once again a very enjoyable stay There were more staff at the check in area and as polite as ever. The only downside to the stay was the evening menu choices, it was variable but having an autistic son he only likes certain foods and that item was no longer available. that is the ONLY negative comment i feel the to make at this time. 03 October 2013
Rated 4.0 out of 5.0 by Weekend visit Hotel upto standard and staff friendly and helpful. I still don't understand why there is a parking charge for this hotel. No parking charges at other HIE properties and I know this wasn't charged 2 years ago. Real shame. 03 October 2013
Rated 5.0 out of 5.0 by Staff Must compliment the staff on reception.. They where the best staff I have every had to deal with Very helpful/happy/pleasant/professional.. Made my stay very good indeed.. Please pass on my thanks 30 September 2013
Rated 4.0 out of 5.0 by Fab staff, lovely room..... Shame about the breakfast! I stayed here for one night before an early flight the next day. The staff at reception could not have been more pleasant or helpful. The room was very clean and tidy, had everything I needed and was quiet and comfortable. The only down side was the breakfast... Or none breakfast I should say. I knew it was included so when I arrived I asked what the situation was as I would be leaving at 4.30am, I was told that wasn't a problem as they start serving at 4 am. and I could therefore enjoy my breakfast at the hotel or even help myself and take some things with me. When I got to the food area all that was out to eat was cereal. I put my glass under the machine promising fresh orange juice - all that came out was water, I repeated this with SIX more glasses but water was the only result. I got a Mocha out of the coffee machine - this was awful sugary milk. A man came in who looked like a regular - I asked him about the food and was told that anything other than cereal never appeared before about 7 am - not even toast... If you say you serve breakfast from 4am then something MORE than cereal and horrible machine coffee is required - it is MOST disappointing. On a personal note, when I was checking out I asked the receptionist to post a letter for me - she said she wasn't allowed, only management can do that - why?? 28 September 2013
Rated 5.0 out of 5.0 by Clean and Comfortable We stayed one night after arriving on a late flight.The room was spacious and very clean. The staff were extremely friendly and would certainly recommend this hotel.KS.Spain 20 September 2013
Rated 5.0 out of 5.0 by Niice hotel and recommend We were greeted with smiles on arrival. Our room was clean and had all we needed .We can recommend the meals in the evening. (especially the Yorkshire pudding with beef and the sweets). The staff all had a smile and that's really nice. We wouldn't hesitate to stay here again.. 19 September 2013
Rated 5.0 out of 5.0 by Excellent Hotel, very comfortable and welcoming Myself and my Mother stayed at the Holiday Inn Express on 31st August to catch our flight from East Midlands the following morning. We were welcomed by such friendly, helpful and extremely efficient staff. Check in was fast, hotel spotless and easy to find. Room was brilliant, very comfortable bed and even had firm or soft pillows. Very quiet and we had the best nights sleep in ages. We both had an evening meal which was better than excellent and very good value. Breakfast the following morning was more than we expected as we had an early morning flight. Plenty of variety and choice of food and drink. The fact than we helped ourselves for breakfast was a very good plus point as we could spend time and choose our food. Taxi service was spot on, arrived very fast both going and coming back. Because of our stay at this hotel we would now not be put off by booking flights from East Midlands Airport, before we didn't want the extra hassle of driving there from Middlesbrough. We felt very comfortable staying at this hotel, would definately recommend it, in fact we have already to friends and family. The staff made our stay there excellent as they were truly very friendly and helpful. Darren, Vicki and Laurie. Thankyou very much. 17 September 2013
Rated 5.0 out of 5.0 by Good Stayed at this hotel 25th Aug 2013 as I was travelling early the following day. I paid for the Stay & Park as it cheap and close to the airport. The hotel is what you would expect from an Airport hotel + they provide taxi service to and from the airport included in the price Overall it was a pleasant stay and good value for money 16 September 2013
Rated 3.0 out of 5.0 by Overnight Visit I booked this room through American Express. The room was good. The breakfast was OK; the usual standard. On departure I was charged £4 for parking. This charge was not detailed on the on-line description nor in the confirmation e-mail (s). The reception staff were unapologetic and aggressive when I complained about the charge. IHG need to look after their regular customers and be more open and honest about charges at the hotel. Disappointed with additional charges and staff attitude. 09 September 2013
Rated 5.0 out of 5.0 by Great welcome and Really friendly welcome, very acceptable breakfast from 4am! ice and cutlery available for the room if necessary 05 September 2013
Rated 5.0 out of 5.0 by Airport package - highly recommended We used this as an overnight stay before flying the next morning. The room was clean, comfortable beds and pillows. Double glazing so we could not hear anything outside. Reception and waiting staff were very friendly. Evening meal was lovely as well as the breakfast. Cooked breakfast does not start until 6.30am just wished that started earlier, but continentsl breakfast was just as pleasant. Very impressed with the shuttle service in morning and on our return. On way there a people carrier took 4 of us and on return a premium class car was waiting to take us back to the hotel which is literally only 5 mins away and took us straight to our car in the car park. Would definitely use this hotel again. 02 September 2013
Rated 5.0 out of 5.0 by Great night away This hotel is very clean and very comfortable. Great view from our room of the planes at the end of the runway. Very quiet to say its near the airport. Great nights sleep and plentiful breakfast, would recommend to my family and friends 01 September 2013
Rated 5.0 out of 5.0 by Highly recommended Fab hotel, great staff, very helpful. Easy and fast check in, room was very clean. Beds are comfortable with great pillows too. Food in restaurant was really good, waiting staff very friendly. Would stay again. 26 August 2013
Rated 4.0 out of 5.0 by PLEASANT SURPRISE First time in HExpress. Impressed with room quality, comfort and facilities. which includes double glazing. Easy access from motorway and airport. ideally situated for visits to the Donington track. Package = exceptional value for money! 21 August 2013
Rated 5.0 out of 5.0 by My stay at Holliday express It was the first time I stayed in a hotel and it was great staff were friendly,helpful,polite and seemed to care. Food was great room was brill I really can not find 1 fault. 21 August 2013
Rated 4.0 out of 5.0 by FRIENDLY STAFF We totally enjoyed our stay at this hotel. The staff were always very helpful, even during a very busy period. The food was of good standard, but would have liked more choice, on the English breakfast front. Otherwise pretty faultless I would say. 17 August 2013
Rated 4.0 out of 5.0 by Spoilt by food not available at short notice After settling in and getting ready for meeting with our friends for evening meal,we were told that no more orders for food were being taken as dining room so busy. We were very disappointed but we were directed to the nearest available restaurant which was the Harvester about 10 minutes walk away where we enjoyed an excellent meal. . Fortunately it wasn,t raining! 17 August 2013
Rated 3.0 out of 5.0 by Smelly room Room smelled strongly of tobacco smoke. I did point this out to an employee and an alternative room was offered but as I had already unpacked and was tired, I accepted the room but I didn't want to be accused of smoking in the room. Woke up with a headache the next morning. When checking out, no note had been made of my complaint (as was promised# but eventually the parking fee was waived #wow!) Hotel was handy for a wedding that I was attending at a nearby venue. 02 August 2013
Rated 5.0 out of 5.0 by Escellent A very relaxing and Comfortable Stay.. As always in Holiday Inn.. friendly professional staff.. 29 July 2013
Rated 5.0 out of 5.0 by super experience everything about the hotel hit the spot, The friendliness of the staff, the evening meal selection and the satisfying quality of the meal,the standard of the room and the breakfast selection 28 July 2013
Rated 5.0 out of 5.0 by Great ! Best hotel near airport ! A nice place to stay ! great ! 24 July 2013
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