Rated 4.1 out of 5 by 153
Rated 1.0 out of 5.0 by Jennie3333 Very Disappointed!
I reserved a 2 queen bed room with pull out sofa for the One Direction Concert for August 17th. Check in wasn't until 3pm so we arrived around 3:30. Well we had to wait in the valet line for 2 plus hours before we were asked to drive to the lot across the street. We had to unload our luggage and carry it across the street after giving our keys to the valet. Who by the way just had a handful of keys and dropped them in the street on his way across. Once across the street we had to wait in line again to check in for our room. Once we got to the counter we found out that the rooms weren't even ready so we had to wait again. Apparently the washer was down and linens weren't ready for all the rooms. We finally got the keys to our room with less than a half hour til the concert. We had planned to get ready, freshen up and have dinner before the concert but because of the three hour wait to even get checked in we didn't have time for that.
On top of that horrible experience we didn't even get the room we requested, we didn't have the sofa so someone had to sleep on the floor. Not all the blankets were there so we called for more towels and the blanket that was missing when we got back from the concert and still didn't receive them by the time morning came. When I went down for breakfast there was another line to get anything for breakfast so I just went to the front desk and asked about the towels. Finally two hours later with less than a half hour til check out we got one set of towels.
I took my niece to the pool and there weren't even towels there for her to dry off with after her swim. The Staff was pleasant enough though and did apologize for the hassle but it was just a horrible experience waiting in the 80+ degree sun for hours to check in. I was given free parking and a reduced rate but I will never go back to that hotel again!
17 September 2014
Rated 3.0 out of 5.0 by Big Nut Great staff at breakfast. Very friendly and helpful!
The stay was fine on the whole, but the WIFI didn't work and a shuttle driver couldn't be arranged in the morning. The night shuttle driver "Q" was awesome and the morning breakfast crew were amazing.
17 September 2014
Rated 4.0 out of 5.0 by DivaStyleCoach Will definitely stay here again!
Really enjoyed our recent visit to Detroit to see family - we stayed in the Detroit Downtown location and enjoyed it. Centrally located, close to everything we wanted to see, and easy to find.
Parking was taken care of by the valets - very nice and courteous. Fast service, too.
Will return again on future visits!
16 September 2014