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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4

based on 132 reviews
82%
Recommend This Property

Ratings Breakdown

132reviews

  • 5 Stars
    67
  • 4 Stars
    30
  • 3 Stars
    12
  • 2 Stars
    13
  • 1 Stars
    10

clean

By

07 July 2016

club

The hotel was clean and I will stay again. My concern were the sheets. They were worn and created a poor sleep. The pillows were not comfortable for me. They were fluffy but I like a firm pillow.

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Great staff

By

06 July 2016

club

The staff was absolutely wonderful is spite of several issues that were beyond their control. Head management and/or owners need to step up and tend to some problem areas, particularly the internet issues. The amenities such as the pool and sauna were out of commission as well.

Posted byHotelStaff
09 July 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you have experienced. We are soon starting our renovations through out the hotel. We welcome you back and hope your stay will be more pleasent. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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Great comfortable stay

By

24 June 2016

club

We loved the room and the breakfast. Great hotel and staff.

Posted byHotelStaff
28 June 2016
Thanks Mac of Nashville, we here at the Holiday Inn Express & Suites of Douglas,GA love to get some feedback from our guest. We appreciate you staying with us and taking the time to let us know how we are doing. We look forward to seeing you again in the near future.
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Comfortable room.

By

20 June 2016

club

Convenient location along 441. Close to college and good restaurants.

Posted byHotelStaff
22 June 2016
We appreciate the honest feedback from our loyal guest and we look forward to you visiting us again in the near future. We here at the Holiday Inn Express thank you for your patronage! Thank you, General Manager
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Douglas Georgia

By

31 May 2016

club

Good visit, work is being done on the hotel during normal business hours, did not affect evenings. Sleep quality about as good as any other hotel. I rarely sleep well the first night away from home.

Posted byHotelStaff
06 June 2016
Dear Guest, Thank you so much for your honest feedback. We look forward to seeing you in the near future! Thanks, Hotel Staff
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Do not stay at the smokestack hotel

By

30 May 2016

This hotel was formerly smoking and I hated my experience when I stayed here before they "converted" to smoke free because the entire hotel(including gym) smelled like smoke. I'm a non-smoker and sensitive to 2nd and 3rd hand smoke as the toxins give me a headache. When I learned the hotel was now smoke free, I revisited. Well, my room reeked of cigarette smoke and it was horrible to stay in. I cut my trip short by a day just so i can get the heck out of there. Last time I complained about the smell, the hotel staff did nothing but offer me an air freshener and imply I was being a baby about it. To truly convert a hotel from smoking to non-smoking rooms, walls need to be repainted, carpets and drapery changed, etc. You can't just vacuum and spray Febreze.

Posted byHotelStaff
02 June 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you have experienced. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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No Go to Douglas

By

26 May 2016

club

Dirty pool, poor breakfast, bad air conditioning.
Dirty pool, poor breakfast, bad air conditioning.Dirty pool, poor breakfast, bad air conditioning.Dirty pool, poor breakfast, bad air conditioning.Dirty pool, poor breakfast, bad air conditioning.Dirty pool, poor breakfast, bad air conditioning.Dirty pool, poor breakfast, bad air conditioning.

Posted byHotelStaff
31 May 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you have experienced. In addition, we gave you 500 extra reward points for the inconvenience. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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Bug in the room.

By

26 May 2016

I was watching TV and a roach walked down the side of the TV stand. I asked to be moved from the room and the front desk moved me to another room. The Hotel totally ignored the problem. I will never stay at the hotel again. I did take a picture of the roach.

Posted byHotelStaff
31 May 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you have experienced. In addition, we gave you 500 extra reward points for the inconvenience. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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Great place to stay

By

12 May 2016

platinumelite

I spent two nights at this hotel to attend a family wedding. The hotel was very clean, quiet, and had very comfortable beds.

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Good except for renovation

By

06 May 2016

club

Great setup and personnel were professional and courteous...with the remodeling going on, ask for a room to the rear of the building unless you would like an abrupt early wake up. Breakfast was fine and the pool and fitness area was fine...the sauna was a pleasant surpriise...all in all a pretty good stay with HI standards...will visit again after renovations are complete.

Posted byHotelStaff
06 May 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking your valuable time. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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Nice Place to stay

By

19 April 2016

club

Front desk was very friendly and helpful. Also knowledgeable about the area and restaurants. Room was very clean and comfortable. Keurig was great!! As was the refrigerator.

Posted byHotelStaff
22 April 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking your valuable time. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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Expensive But Nice

By

18 April 2016

club

The hotel is on the expensive side for a hotel of this type. The rooms are nice and clean and spacious. The pool water is cold, even though it is indoors. The beds were comfortable. The tv is on the smaller side.

Posted byHotelStaff
22 April 2016
Thank you for contacting Holiday Inn Express regarding your experience during your stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you have experienced. It is our goal to consistently provide superior service and accommodations, and your comments are very important to us. The feedback we receive from valued guests like yourself enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Express for your future needs. Sincerely, Amita Patel General Manager
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