Rated 4.2 out of 5 by 179
Rated 5.0 out of 5.0 by Pete 58 Great service - a tbit pricey
Overall the stay was a good experience. Some of the hallways and elevators show their age. Room was comfortable. Breakfast was very attentive to make sure food was always available and the room was clean.
16 August 2014
Rated 5.0 out of 5.0 by WingNut88 Great Service
The staff was very friendly and nice. The rooms were clean. Everything was as promised.
15 August 2014
Rated 3.0 out of 5.0 by shawntx Average experience
Had a good stay.
One of the co-occupiers forgot valuable devices
in the room upon check out.
Upon calling back to report, staff had very cold general attitude with not much urge to help in the matter.
The devices had to be reported stolen eventually.
15 August 2014
Rated 1.0 out of 5.0 by RLLP Horrible Experience
Air Cond was broke. Staff was unkind and rude at breakfast. Didn't sleep because of air sounding like a train. On top of everything, cleaning staff walked in before 8:30a.m. day of check-out. Overall horrible staff and staff needs some major training.
14 August 2014
Rated 5.0 out of 5.0 by Troy91 Friendliest Staff Encountered in A Long Time
I stayed at the Downer's Grove Holiday Inn Express for business purposes that extended into the weekend, so upon arriving for check-in I was not looking forward to the next couple of days. Fortunately I encountered one of the kindest most attentive individuals at check-in and she instantly turned my mood around without me even realizing it. I wish I could remember her name, but she set the tone for the rest of my stay. Usually a hotel will have 1 or 2 people on staff who really stand out to me as exceptional employees, but at the Downer's Grove Holiday Inn Express every employee I had the pleasure of encountering was extremely friendly and went above and beyond to make my stay comfortable. Upon first glance I do not look like the seasoned traveller that I am due to my age and usually this leads to staff ignoring me or blowing me off but that was not the case here. I was extremely impressed with the staff and my only regret is not being able to stay longer. Many thanks to all of you who made my stay so pleasant and I compliment you all and your manager(s) for running a hotel as it should be. You truly understand what it means to be in the hospitality business and this was very refreshing. You turned what could have been a long frustrating weekend for me into one of the most enjoyable stays of my career and I only hope I can return in the near future.
14 August 2014
Rated 2.0 out of 5.0 by MWElsass August Visit
I stay at many IHG properties, this hotel was adaquate but dated and noisy.
14 August 2014
Rated 5.0 out of 5.0 by dagnytag11 I wanted to steal the mattress!
Had a great experience at this hotel. The front desk staff was so friendly and check in was a breeze. The room was clean and big enough for the two of us to move around without tripping over each other. The bed was unbelievably comfortable and we had one of the best nights of sleep. The ladies that were monitoring the breakfast station were smiling and talking with everyone and the food was pretty good. I would definitely stay there again!
13 August 2014
Rated 3.0 out of 5.0 by desertsteel Wonderful staff, old hotel
The Holiday Inn Express in Downers Grove is an old hotel. The walls are thin, you can hear the neighboring rooms water running and people talking late at night. There are not enough outlets in my room or bathroom so I had to pick up the coffee pot and carry it into the bathroom to use it every morning. there is plenty of room on the vanity top for it to stay there, just not enough outlets. The water valve on the shower leaks and will eventually cause damage the the sub floor and wall behind the shower because it sprays back into the beauty ring of the valve. The A/C filters were heavily coated with dust but they were damaged and I could not remove them to wash them. I have bad allergies.
I really miss the cookies!!. I stay at the Express from Columbia, SC to Kennewick, WA. to New Mexico and I have always had cookies after 6. Columbia even goes a giant step forward...they have a Mgr.s happy hour everyday. with beer or wine and snacks... very nice!
The hotel staff were absolutely wonderful! Breakfast was one of the best! The lady attending the breakfast bar was extremely pleasant, and on top of everything. She kept it full, rotated, clean and fresh. The cinnamon rolls were never dried out.
11 August 2014