Rated 3.8 out of 5 by 137
Rated 5.0 out of 5.0 comfortable room
Room and bathroom were very clean and the room service was excellent.
I loved the fact that every small needs of a guest is met in the room.
17 December 2014
Rated 4.0 out of 5.0 by Louzy decent accomodation
this hotel is a 5 minute walk from the metro rail which is great.
the only negative thing to report was that areas of the bar are reserved for an Arab man that isnt even staying at the hotel and sits there and talks on his phone as loud as he can. He has an area big enough to seat 8 people reserved indefinitely, so when the bar is busy you have to stand around. Theres also another Arab man that sits at the bar everyday all day smoking like a chimney with his feet on the bar stool!
Sort that out and get more Warsteiner beer and itll be all good!
12 December 2014
Rated 5.0 out of 5.0 by Barries14 Great hotel at a great price
As advertised with no nasty surprises. Excellent staff. Rooms can be a bit noisy depending on location within the hotel. Breakfast was a winner!
06 December 2014
Rated 3.0 out of 5.0 Short stay at Safa park Holiday Inn Express
I reached hotel before checkin time and had earliar requested for arranging room before check in time.On my arrival I was told that I cannot get room before 1 pm.So I had to go for my conference without changing my clothes.Good thing was my bag was kept in luggage room.I asked reception about a nearby famous hotel location where the conference was being held but the staff had no idea. On coming back in evening my room was ready.I was surprised to get a call by the manager wishing me " happy birthday" and later he sent a free fruit basket .I really appreciate his gesture.When I wanted to order dinner at 11 pm I was told that the kitchen is closed so had to order pizza from outside.Rest of my stay was fine except poor selection of channels and non avalibilty of toiletries in bathroom.Breakfast was OK but they can improve it if they can provide freshly fried eggs,omelette.I would recommend this hotel for short stay for peole who have low budget.
03 December 2014
Rated 5.0 out of 5.0 by james_M4242 Staff were excellent
Close to Dubai Mall and Mall of Emirates. free shuttle to mall and beach. Staff helped us more than they needed to would definitely recommend this location
02 December 2014
Rated 1.0 out of 5.0 by Bridget B Bad location, bad customer service
This hotel is located in an area where there are no taxis. When I asked staff to assist in calling me a taxi, they said it would take a minimum of 40 minutes for one to show up. They and hotel security tried to push private "car services" with jacked up prices. The only up side is there is a metro station within a 5 minute walk, where you can also find taxis. Most upsetting was when I checked out I stored my bags with hotel staff for a few hours, only to return and find out they had written on my backpack! They wrote some numbers that corresponded to my luggage tag. The staff acted like it was no big deal when I brought it to their attention and just shrugged. Now my bag is ruined!
01 December 2014
Rated 1.0 out of 5.0 by Mnl123 Worst customer service, rude unprofessional staff
I booked a room with a friend mine for two nights. In the morning we had a meeting so we left at around 8 50 am and asked the receptionist if we should bring down the laundry as we read the terms and it says that we should send the laundry before 9 00 am if we. Want to recieve the same day. The receptionistt assured us repeatedly that he will make the arrangement and get laundry bag right away. We came back at around 17 00 that night and called to ask for the laundry and they said it will be in the room when we come back in the evening. We didn't find anything that night and the next morning we also didn't receive anything !
We went down to the reception and explained what happened but the receptionist was very rude and accused us of sending the laundry late. We explained that the only reason why we sent the laundry is that we needed the shirts for an important meeting in the morning and we are leaving the next day. We were running late and left at 10 00 am and the laundry was still not there. However our complaint was taken in a very defensive and rude way
We checked out and had to leave our bags to come back later to pick up our bags and laundry. at 18:00 we arrived at the hotel and asked to for our bags and explained the problem to the receptionist telling them that we can't be paying for a laundry that we never got on time and caused us too much trouble! So again the rude receptions told us that we won't get our bags if we don't pay, which we did as we were running late again and were leaving Dubai that evening.
All in all we were shocked from the attitude and the service at the hotel. It was the worst part of our stay in Dubai.
30 November 2014
Rated 3.0 out of 5.0 by PriGar Clean and Comfortable, But food options is an issue
Clean, Comfortable and Value for money. Not much options for breakfast and dinner. Staff can be more friendly to customers. Overall OK but you have much better options available in Dubai.
19 November 2014