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Rated 4.1 out of 5 by 318 reviewers.
Rated 2.0 out of 5.0 by Poor We did not have air circulation in room, could not get fan to work and windows did not open very large. Their was food in the hallway from check in time at noon until we left the next day. The heat in the hallways was very uncomfortable. We also asked that our Points be NOT used for this stay, but they could not accomodate our wishes. MCS. 25 June 2014
Rated 4.0 out of 5.0 by Good choice. I stayed there with my family for three nights while viving Dublin for plassure. Staff was great and service minded. Breakfast included was quite good and the location is in a great zone. Quiet, pretty an very green. We enjoyed this hotel. 24 June 2014
Rated 1.0 out of 5.0 by Shortcomings of essential service When booking a room for two adults and one child I do expect a sofa bed in working condition and a double or queen bed with a good mattress. None of it was available. Both the sofa bed and the mattress of the double bed were a farce. The slated frame of the sofa bed was broken/collapsed, the fabric was heavily stained and ripped and the mattress pieces of the sofa did not stay together creating large gaps throughout the night. The mattress of the double bed was saggy and in bad condition. Hotel aintenance was able to stick the slated frame of the sofa bed together but could not do anything about the rest of the problems. Dear HolidayInn Express Dublin Management: When making a booking at an IHG property I do expect a minimum service quality. Working and comfortable bed(s) is by far the most important point and you failed this point completely. Save your apology! According to multiple staff at your hotel the problem with the mattresses and sofa beds is well known for some time. Rather fix the problem than apologizing for it! Sincerely 24 June 2014
Rated 1.0 out of 5.0 by noisy as already outlined - major disruption and frightening experience 23 June 2014
Rated 4.0 out of 5.0 by Staff excellent but wi-fi access bad Staff were excellent. Internet access was bad. Need to have a room safe. 22 June 2014
Rated 5.0 out of 5.0 by Excellent Front Desk Service Upon arrival in the hotel, the front desk was very welcoming and was able to check in quickly. They were able to answer all my questions about where we were and if there were anything around that hotel that I needed. Also was able to help with setting up a crib for one of my rooms and arrange for an iron and ironing board to be in one of the rooms. The breakfast staff was very helpful and friendly. 22 June 2014
Rated 4.0 out of 5.0 by Good Value An excellent staff, location, and breakfasts! Only complaint is thin walls. Otherwise great! 20 June 2014
Rated 5.0 out of 5.0 by Comfort Our experience exceeded our expectations. We were very plesantly surprised by the standard of the room / bathroom etc. We found staff extremely friendly and helpful - very professional. The adjoining hotel had excellent dining facilities so overall it was a very positive experience. 16 June 2014
Rated 4.0 out of 5.0 by Good stop over before a flight A good value near the airport. Clean room, comfortable beds, good shuttle service. 14 June 2014
Rated 5.0 out of 5.0 by Very friendly staff, Great stay The staff was awesome. The young trainee at the desk, he always addressed me by my name and they were so helpful. The room was very clean and comfortable. Breakfast was very good with a large selection. We liked the free shuttle to the airport and the shuttle drivers were very friendly. I would stay here again if in Dublin and would recommend it to my friends. 14 June 2014
Rated 4.0 out of 5.0 by Close to airport with free shuttle, perfect for an early flight departure Room was not ready upon checkin, but staff provided a free drink while we waited. Hotel is in walking distance to a nice Italian restaurant. Free shuttles, but dont start until 5am, so had to take taxi for our early flight departure. Nice and very helpful staff. 14 June 2014
Rated 5.0 out of 5.0 by beds excellent , people very accomodating technology is quite advanced in the conservation area -however, TV's could use some upgrading. Overall , highly recommend ! 11 June 2014
Rated 5.0 out of 5.0 by Clean and Close to Airport Very clean and energy efficient. Bed was a little hard. Our first room was a handicap room but they were able to change it to a standard which fit our needs better. Staff was very efficient. 09 June 2014
Rated 4.0 out of 5.0 by Fitness facility If you could consider to have fitness facility in this hotel. 08 June 2014
Rated 3.0 out of 5.0 by Nice hotel Nice hotel at a good price and good location by the airport. Quick shuttle service to the airport. Nice park just across the road. My only complaint is that after a long day of traveling I had to pay them to use their computer just to print my boarding pass. It took a long time, and the guy behind the counter was rude about the whole thing. Otherwise, my entire trip was great! 07 June 2014
Rated 3.0 out of 5.0 by Great Location!!!!!! Great location, Buses ran Great!, Need to update all TV's and Bed's and carpet, takes to long to get points added to your account!!! 05 June 2014
Rated 3.0 out of 5.0 by Small rooms Rooms are VERY small. TV is old, picture ok. Air Conditioner did not work. Could not use hotel computer to print boarding passes without paying. At breakfast the eggs were ice cold.. Wall of bathroom had glass in it so if a person went in at night it lit the entire room, not just the bathroom. Advantage of hotel is that it is close to the airport and there is a free shuttle. 04 June 2014
Rated 2.0 out of 5.0 by overnight before flight out Could not believe we were assigned a room with a broken sofa bed. Sofa was not even usable as a sofa. A rollaway bed was added because of sofa. There was no room to walk in room or sit. Room was small by US standards., In order to print boarding pass we had to PAY for internet time. Bar tender was also the desk clerk. Not terribly efficient for either roll. Airport shuttle was a nice perk. Staff was friendly. Nice bar/lounge area. Convenient location to fly out of Dublin. 04 June 2014
Rated 4.0 out of 5.0 by Great night before flights early the next morning. I generally use the HIE when traveling from airports when I have a flight early the next morning. They are usually efficient in getting you to the airport in a timely manner by shuttle. 04 June 2014
Rated 2.0 out of 5.0 by Good Location, strange bedding The public space and the room were clean and modern except for the room TV. The hot breakfast was quite good including real scrambled eggs, but strangely did not include muffins and pastries. I did not mind walking next door to the sister hotel Crowne Plaza for excellent dinners. Parking and proximity to Airport was very convenient. Each floor had an ice maker, a welcomed and very rare feature in this part of the world. The bed choices are strange and not good. There are no king size beds in this hotel. Our bed was between a true double and queen based on U.S. sizing, and the mattress was too soft and lumpy. There was also a sofa bed which was not very comfortable as a sofa or a bed. The room was small. I would rather have had a good king size bed and one upholstered chair. 24 May 2014
Rated 4.0 out of 5.0 by morbid staff Staff need to smile & make an effort to interact with guests. 14 May 2014
Rated 5.0 out of 5.0 by Great experience and friendly people. The hotel makes a very good impression from the very beginning: beautiful location, warm welcome, clean rooms provided with what a tourist may need ( hair-dryer, kettle, TV set). The restaurant is cozy and comfortable and the colours chosen by the decorator and designer give an "at home" air. All the staff members are friendly, polite and helpful. Airport shuttle.Close to bus stop. I would definitely like to stay at the Holiday Inn Express Dublin Airport when in Dublin! I do hope to see you again. Congratulations and many thanks. Geta 08 May 2014
Rated 5.0 out of 5.0 by Great service, good to reach from airport and good connection to the city center We really enjoyed our stay although it was for one night only. The shuttle service from the Airport was easy to find and very good. As so was the bus connection to the city center. Since our flight left early (before breakfast time) the next morning, the staff offered us take away breakfast that we could even take through security. The room was very quite, clean and comfortable. The hotel can only be warmly recommended and we will surely be back for our next stay in Dublin. 07 May 2014
Rated 5.0 out of 5.0 by All our needs were met. I love to stay at the Holiday Inn Express in Santry. It is so comfortable and friendly. The shuttle bus service to and from the airport is excellent and there is a good variety of food at breakfast, which is complimentary. The Restaurant next door in the Crowne Plaza is good and there is also a Chinese restaurant just to the left of the hotel. We wouldn't stay anywhere else on our journeys in and out of Dublin airport. 04 May 2014
Rated 5.0 out of 5.0 by Excellent staff room spotless Stayed in a family room. A bit cramped for 2 + 2. However at the rate we got for the room that's not a complaint. The reception staff were really professional and friendly. Overall it was a really good experience. Would absolutely recommend this hotel. 02 May 2014
Rated 5.0 out of 5.0 by Great Staff and Service. Rooms were clean and efficient The staff at Holiday Inn Express were exceptional in my opinion. They were extremely kind, helpful and knew their work well. I highly recommend the hotel to travelers. We had two rooms for 5 days, parked a rental car in their garage thus enabling us to have great rest and holiday. 01 May 2014
Rated 5.0 out of 5.0 by Great Airport Hotel Hotel is ideally located just down the street from the Dublin airport. The staff was wonderful! 16 April 2014
Rated 4.0 out of 5.0 by A Decent Airport Hotel Far enough from airport to be quiet, Close enough for stress free transfer. Crown Plaza next door does good food at a fair price and has a decent bar. Not a lot more to say - does what it says. I wouldn't stay here for a week in Dublin but for overnighting before catching a flight home it really cannot IMO be bettered. 15 April 2014
Rated 3.0 out of 5.0 by Zero Platinum Ambassador recognition, but an okay stay Small but clean, well-furnished, comfortable room, good breakfast. Platinum Ambassador status noted on reservation, absolutely zero recognition of same on check-in. 03 April 2014
Rated 4.0 out of 5.0 by Staffs are very helpful and friendly the staffs are very friendly and helpful. the bus stop is just couple of minutes walk. it is very convenient to go to the city by bus 30 March 2014
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