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Rated 4.3 out of 5 by 283 reviewers.
Rated 5.0 out of 5.0 by Excellent Customer Service We have stayed in this hotel in the past when visiting relatives and always choose to come back here. The hotel is convenient for everything it has an excellent bus service on its doorstep and all the facilities of 'Ocean Terminal' across the road. We got a taxi to and from the station and it was just under £10 each way. The rooms are clean and comfortable. The shower hot and powerful with lovely big towels provided. We had WiFi this time which was also an added bonus. There is plenty of variety for breakfast both hot and cold. The staff keep a watchful eye and are quick to replenish. The thing that we like best about this hotel and what makes us return time and time again is the staff. They could not be more friendly and helpful and provide outstanding customer service. 12 April 2014
Rated 5.0 out of 5.0 by 5* Scottish experience For a leisure break to Edinburgh, chose this location as away from city centre but conveniently located for easy access. The location turned out better than expected, across the road from Ocean Terminal and only a 10 minute drive or taxi ride to city centre. A bus stop outside, although not used, but noticed bus services every few minutes to city centre and other locations. Adequate on-site parking and a well appointed and comfortable HIEX site, relatively new and rooms bigger than many HIEX locations previously stayed in, roomy breakfast room with usual aray of breakfast choices. If visiting Edinburgh again in the future, this will be 1st choice for accomodation. 10 April 2014
Rated 4.0 out of 5.0 by Comfortable room, good service, poor breakfast. We stayed at this hotel on the recommendation of a friend the room was spacious and comfortable. The location is excellent with a frequent bus service to the city centre. However we were given an 'accessible' room which is designed for persons with limited mobility which meant that the bathroom was more like a wet room. We would have preferred a room with bath & shower. The hotel offers free hot breakfast but the choices were very limited, scrambled eggs, sausages and beans. The breakfast was of poor quality, very disappointing. Next time we will go out for breakfast. Staff were friendly and helpful when we had difficulty accessing the wifi service. 09 April 2014
Rated 5.0 out of 5.0 by Good facilities and pleasant service This hotel is always clean, comfortable and the staff are unfailingly welcoming and cheerful. The large car park is a bonus as are the frequent local bus services into the centre of Edinburgh. 04 April 2014
Rated 5.0 out of 5.0 by A great base We were in Leith for the weekend to attend a family function. We could not have found a better place to stay. Free parking/ free wi fi fantastic freindly helpful staff and a bus stop outside to take you into the city centre so no need for the car. Briiliant 03 April 2014
Rated 4.0 out of 5.0 by Base yourself The location is great for city centre, restaurants & for the buses. the breakfast buffet is good & the staff helpful the rooms are clean and bright, the beds are firm the one issue is that the rooms are cold 25 March 2014
Rated 4.0 out of 5.0 by Excellent and helpful staff We stay at hotel several times a year. Parking facility is very good and bus stop to town is right outside hotel. The ladies on reception are some of best I have ever met in a hotel. They are invariably cheerful welcoming and go the extra mile to help and advise you with any queries you may have. The only criticism I have is that the toasters at breakfast bar are too slow . It might be an idea to have someone on staff making toast continually at peak times. All in all excellent value and an ideal location for anyone coming to edinburgh. 18 March 2014
Rated 5.0 out of 5.0 by Consistent high quality This was our 4th stay at this hotel, the quality never disappoints, I would recommend this hotel to anyone, the staff are efficient and polite, and you always start your day with a great breakfast wrapped around you. 18 March 2014
Rated 4.0 out of 5.0 by very good Nice room near to reception which I was really grateful for due to a back problem 17 March 2014
Rated 4.0 out of 5.0 by Good Location and Price I use this hotel frequently. It is in a very good location with a good bus service to the City Centre as well as lots of good eateries and pubs within a 10 minute walk. It is beginning to feel a little tired now. The lifts are as slow as a tortoise with his feet dipped in treacle trying to push a pig up-stairs and the a/c in my room wheezed and bubbled like a chronic asthmatic on 60 woodbines per day. But I'll use it again because it is in a good location and you know what you are going to get. 15 March 2014
Rated 4.0 out of 5.0 by Good clean comfortable hotel at a sensible price. This is a good clean comfortable hotel; at a sensibl;e price, well located for Leith, HMY Britannia, Ocean Terminal and the rest of Edinburgh. Cheerful friendly staff. 11 March 2014
Rated 4.0 out of 5.0 by Excellent all round service The location was ideal as I was working very close by the following day. The welcome was friendly and genuine and the service throughout my stay was exemplary. The room was clean, comfortable and quiet. In short, all I could have asked for. 09 March 2014
Rated 5.0 out of 5.0 by Good location. Stayed end Feb 2014 for three nights. Staff very attentive and seemed happy in their work. Room was a good size. Breakfast, good variety and plenty of seating. Food regularly topped up, and tables cleaned quickly. Free Wi-Fi a bonus having a teenager with us. Hotel is on the waterfront in a fairly quiet area. ''Vue Cinema complex, shopping mall and eateries just a five minute walk. Good base to explore Edinburgh. Would definitely return for a longer stay. 02 March 2014
Rated 4.0 out of 5.0 by Ago there pleasant visit Staff were great on arrival. I had requested a room with some adaptation to help following my knee replacement. Although this message got lost, staff pulled out the stops to make one available to me despite vagaries of the booking system: they succeeded. More variety consistently on the fruit front compared to previous reviews - thank you. And the same good standard of welcome, comfort and cleanliness. Not sure I understand how the heating/a-c controls are supposed to work but it was winter, I was warm and comfy! Thank you. Very good value for money. 01 March 2014
Rated 3.0 out of 5.0 by Holiday Inn 15-18 February 2014 Breakfast shocking so don't bother with it. Room was ok. Bus stop outside. 28 February 2014
Rated 4.0 out of 5.0 by Spotlessly clean room and great staff We had our stay booked in via a booking agent however when we went to book in they had booked the right date but the wrong month. Luckily I had also booked into the Holiday Inn for a wedding at scotch corner on the weekend they had booked me in for so I had proof that I wasn't lying. The staff were excellent and initially after saying they were fully booked said that they could give a room as somebody hadn't turned up for their weekend they had paid for. The room was immaculate and very clean. The staff were lovely and accommodating and gave us a voucher for free drinks at the bar for a slight hiccup with the room that they sorted immediately and professionally. A lovely breakfast with lots of variety. Would definitely stay again. Thank you for a great stay Holiday Inn. 27 February 2014
Rated 5.0 out of 5.0 by Really good location Staff excellent from the moment we arrived early to check-in. 27 February 2014
Rated 5.0 out of 5.0 by good value this was agood choice of hotel for us for the other saturday-near where we wanted to be and excellent parking too We had a wee problem with wind whistling in through the window vents it was a very windy night and ended up stuffing the vents with paper and as a result when we told our tale at checkout we got an extremely generous discount as an apoplogy-this has never happened to us before very impressed we will be returning but the double really is just adouble we are used to a king so in future will book twin beds The breakfast was very enjoyable and beats ones we have paid £20.00 each for have told everyone what a good hotel it was and am rebooking in two weeks many thanks to staff concerned 26 February 2014
Rated 5.0 out of 5.0 by FAVOURITE IN EDINBURGH Excellent hotel, clean, friendly, safe, easy access to all local amenities, bus stops outside. We always stay here when in Edinburgh. Staff are brilliant. Douglas is a great bloke. Highly recommended 26 February 2014
Rated 5.0 out of 5.0 by Room 4011 Absolutely fabulous stay at Apex International in Grassmarket. Lovely room with a view to die for, excellent service from all staff, would highly recommend your hotel to anyone wanting a pleasant stay in Edinburgh 25 February 2014
Rated 5.0 out of 5.0 by Comfortable accommodation and pleasant service as always This hotel is perfect for us , as we have to visit the Western general hospital Edinburgh frequently . And also we often require a mid week room. 21 February 2014
Rated 3.0 out of 5.0 by weekend stay the staff were very friendly and efficient but the rooms could have done with a face lift as it was looking a bit grubby although not dirty by any means. we had to move rooms because of a plumbing issue but the staff were as helpful as could be. the only problem was the breakfast on the Sunday which was paid for. Breakfast is served until 11am on a sunday so when I go down at 1040 I expect some choice but the there was very little on offer and as far as cooked selection, scambled eggs and the worst sausages I have ever tasted. the every table available was also very dirty. 21 February 2014
Rated 5.0 out of 5.0 by Good clean hotel and friendly staff Enjoy staying in this hotel. The rooms are clean, beds comfortable and the breakfast sets you up for the day. The staff are very helpful. Bus service, outside the hotel, to centre of city and beyond must be the best in Edinburgh. 14 February 2014
Rated 5.0 out of 5.0 by great place to stay My partner and I stayed here because it was close to her friend but after staying here we have found our hotel of choice in Edinburgh. Will definitely stay here again. The bus service is very reliable and the staff helped with showing us the right bus to take. Overall it was an experience with nothing to pick fault. 12 February 2014
Rated 4.0 out of 5.0 by Overall good stay The room was nice and clean and the bed was great, however I felt in comparison to the money I had paid for the 2 nights the overall standard was just okay. I have stayed at other hotels of the same standard of bedroom but for less money. I also found the breakfast buffet very poor, I felt the selection was very basic and didn't give you much choice which respect to hot food, again I have found a better breakfast buffet at an alternative hotel of similar standard. 12 February 2014
Rated 5.0 out of 5.0 by Great stay in Edinburgh Fantastic accommodation. Friendly staff as everyone has commented. Breakfast is nothing to get excited about, but that's just a Holiday inn thing..... At least it's free!!!! Would have been nice if there was something to accompany the tea & coffee provided in the room. Such as biscuits, muffin etc. Other than that thumbs up! : ) 09 February 2014
Rated 5.0 out of 5.0 by GREAT HOTEL Stayed here for one night in January and couldn't fault the hotel for anything ,staff where very helpful and the rooms very clean and tidy just what you expect from holiday inn , Breakfast was ample , and being so close to Edinburgh city centre I would defiantely stay here again. 06 February 2014
Rated 5.0 out of 5.0 by Well decorated rooms and comfy beds My husband and I really enjoyed our stay as the rooms were very clean and the bed was so comfortable . The staff were very friendly and efficient. Breakfast was really nice and with plenty of choices . We would most certainly use this hotel again as it was excellent value . 05 February 2014
Rated 5.0 out of 5.0 by great rooms and staff nothing a problem with the staff could not do enough for you 05 February 2014
Rated 5.0 out of 5.0 by Wonderful weekend stay. Booked two rooms, one for us and one for our son, we were visiting relatives in Leith, so this hotel is ideal. Upon arrival staff at front desk were more than helpful saying we could have late checkout if we used the loyalty facilities, we were happy with that. Car parking is such a bonus in Edinburgh, and being opposite the ocean terminal great. Our son had a problem with his shower, which kept going cold. When we reported this , staff immediately came to the room to try to sort it. He was offered a change of room, which he declined as was able to use our shower. Imagine our surprise and delight when we checked out we were offered a reduction in room price and a complimentary drink. Brilliant service and staff, would recommend to friends and would stay again. Julie. 30 January 2014
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