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Rated 4.3 out of 5 by 293 reviewers.
Rated 4.0 out of 5.0 by power shower Room 246 a bit noisey (poor double glazing).Expensive drink's at the bar. The rooms could do with having some means of central heating in them . On the plus side the power shower was to Die for 10 April 2013
Rated 2.0 out of 5.0 by Is This an IHG Property?!? The room was about average. Clean but nothing special. The trouble came when I tried to get on the internet. AirAngel is an absolute disaster!! Overpriced and under-performing! When I informed the staff that it was not working, one of them did come up to my room and then concluded that it was my computer. Not possible! The previous night I was in another IHG property and it worked fine. The following night, in another IHG property, it worked fine again. I didn't have another issue with wireless until I had to deal with AirAngel again. Ok, I can get beyond that. When I went out for dinner, all of the shops and eateries were shuttered and closed. The neighborhood seemed a bit suspect. I actually feared for the safety of my car in the car park. There seemed to be a "see who has the loudest radio" contest going on in a adjoining car park. The snack area, for purchase, had only 1 sandwich, crisps and candy. I asked the staff, they said that there was no more. This was bout 1830. Later in the evening, about 2000, I was walking by the front desk and learned more about the staff than I ever wanted to know as personal matters were being discussed rather loudly. Unacceptable behaviour. I was happy to leave the next morning and continue my journey. This is NOT what I have come to expect from IHG and Holiday Inn Express specifically. 09 April 2013
Rated 5.0 out of 5.0 by Very friendly staff This hotel is in a great location opposite Ocean Terminal, close to the restaurants etc of the Shore and very well served by public transport. Our room was comfortable and a problem with the shower was dealt with very promptly. We were very impressed, as on a previous occasion, with the staff who were very friendly, welcoming and helpful. 06 April 2013
Rated 3.0 out of 5.0 by A most uncomfortable night I was apprehensive when I left my room on the fourth floor at 8.30pm. Adjacent room doors were ajar and guests were moving about. On returning at 11.00 pm form the Kitchin, a fantastic experience, the people next door spent the evening singing, whistling playing the TV loudly and other unmentionable activities. We did not contact reception as we did not want a confrontation and left the next mornong. This was around the fifth time that we have visited Holday Inn Edinburgh Waterfront and it is highly unlikely that we will return. 02 April 2013
Rated 5.0 out of 5.0 by Brand new hotel, very confortable and well located. Brand new hotel: All spaces and rooms in perfect condition. Very confortable: Room, bathroom, bed and pillows. Well located: Near the ocean port, close to shopping center and restarurants. Bus stop to go to historic places in front of the hotel. Highly recommendable. 31 March 2013
Rated 1.0 out of 5.0 by Book here as a last resort. Overall, disappointing. Cramped room. Family room had one double sofa bed, thus children had to share. Considering the breakfast was poor with limited choice of hot/cold foods to select from counter, we have enjoyed much better quality elsewhere. No we would not recommend. 31 March 2013
Rated 3.0 out of 5.0 by Helpful staff Room was clean but we couldn't get the window shut but a very helpful member of staff came and shut it "the best she could" Returned at night ready for a cup of tea but the kettle wasn't working : ( 29 March 2013
Rated 4.0 out of 5.0 by Excellent value Very convenient for the great nearby restaurants in Leith also right beside Ocean Terminal mall 26 March 2013
Rated 5.0 out of 5.0 by A real comfort zone This is one of the favourite Holiday Inns Express for my wife and me It is literally at the end of a journey-through various Scottish scenes, then Edinburgh city and at last into Leith. Great surrounding amenities just across the road, including shopping and bus terminus We always receive a friendly welcome, the rooms are compact and very comfortable, everything to hand. Breakfast is a very welcome inclusion , not by any means gourmet standard but quite sufficient to start the day and no limits! In winter months all rooms and public spaces are quite cosy.. 25 March 2013
Rated 5.0 out of 5.0 by every thing was great well pleased with location, room and comfort. staff were pleasant and always there to help 24 March 2013
Rated 5.0 out of 5.0 by Excellent stay perfect location, reception staff brilliant Exceptional reception staff very friendly room was great warm and comfortable. Breakfast ok but a little mass produced but excellent value for money as we weren't expecting breakfast so was a welcome surprise and we didn,t have to go and buy any. Great location for the royal yacht. 22 March 2013
Rated 5.0 out of 5.0 by Service first class and good location We had a great time at Holiday Inn Express, made very welcome. Room 240 good, only complaint noise from lift when trying to sleep. Can definately recommend hotel for value and friendliness, will use anytime in Edinburgh as buses are frequent to Princes Street from Ocean Terminal. 22 March 2013
Rated 3.0 out of 5.0 by Comfortable and welcoming: one or two glitches Very welcoming after a long journey with friendly and helpful staff - advice on local eateries and vouchers most welcome. One or two things to improve: Temperature control in bedroom - warmth from the heater/AC unit was hard to maintain and warmth associated with blower noise and draught annoying My room had floodlights outside but the curtains allowed light around the edges. Never dark! Breakfast is limited choice - fine if all the elements are there. Fresh fruit limited to apples when no bananas! Wifi rather expensive for use in rooms 13 March 2013
Rated 4.0 out of 5.0 by Weekend Excellent location for a weekend in Edinburgh. While not being able to walk out of Reception onto the Royal Mile or Princess Street the availability of parking at no extra cost and a simple bus ride to and from the front door main it ideal. The fact Ocean Terminal is next door with it's shops and restaurants plus the Royal Yacht Britannia (if not already seen) and great restaurants a short walk away in Leith 11 March 2013
Rated 1.0 out of 5.0 by Anson The hotel quality is not worth that price and also it is not close to city center 11 March 2013
Rated 4.0 out of 5.0 by Edinburgh Excellent value with an easy bus ride to city centre. 10 March 2013
Rated 5.0 out of 5.0 by Friendly hotel great place to stay. We love to come to Edinburgh and stay here.The hotel is in a good location and near quite a busy road ,but once inside is very quiet with no traffic noise.There are regular buses into Edinburgh from right outside the hotel..The staff on reception are very helpful and friendly,the room was very clean and the breakfast was very acceptable.We are already planning our next stay here. 09 March 2013
Rated 5.0 out of 5.0 by Excellent service and facilities My partner, pet dog and I have recently stayed at the Edinburgh Waterfront Holiday Inn. I have stayed at many hotels throughout my life and have to say this was by far the best experience that I have had in terms of comfort and quality of service delivery. Hopefully I will have the opportunity to return to this venue and will certainly recommend it to friends and family. 08 March 2013
Rated 5.0 out of 5.0 by Nice hotel, great service Nice hotel, good location. Had a small problem with the first room allocated to us but the staff dealt with it immediately, put us in another room and gave us a round of complimentary drinks. Couldn't fault there response, would definately stay there again. 06 March 2013
Rated 5.0 out of 5.0 by Regular I stay here alot and the team are always friendly, helpfull and make you feel at home. 02 March 2013
Rated 4.0 out of 5.0 by Good location in Edinburgh Located next to ocean terminal, typical standard of the holiday inn chain. 27 February 2013
Rated 4.0 out of 5.0 by Weekend stay I recently had a double room for one night on the ground floor on a Saturday night. Even though there was a fair old crowd in the foyer area the check in staff were attentive, willing to help and able to think for themselves. A quick check in and we also received a special offer because even though they're an IHG property they generally don't align with standard IHG Priority Club service. Comfortable bed and room was what you'd expect for that price rang. clean, neat and warm. Good central location near the port. Easy check out in the morning. Breakfast quality was a bit ordinary, variety was fine though. Good value and I'd stay again if in that part of town. 27 February 2013
Rated 5.0 out of 5.0 by Hotel of choice in Edinburgh Always given a warm welcome by staff who seem genuinely pleased to see you. Rooms are comfortable and breakfast is very good. Happy to recommend this HIE. 25 February 2013
Rated 5.0 out of 5.0 by Comfortable & convenient hotel Well situated hotel with easy access to Edinburgh City Centre and good eateries in the area. Good car parking, nice comfortable rooms and friendly staff. 21 February 2013
Rated 1.0 out of 5.0 by Sadly will not be returning We have stayed at this hotel many times over the years but sadly we won't be returning. On the positive side we were made most welcome by the staff. The free parking and the easy access to public transport is another plus. When we arrived at our room it was obvious it was made up for one. One bath towel, one hand towel and one teabag! The other towels in the room were in a plastic bag and were supposed to be white but instead were many shades of grey. The pillows were labelled as an option of "soft" and "firm". It should have been "hard" and "harder". I eventually ended up using no pillow at all as the quality was so poor. The bed linen was obviously clean but the brown stain marks on the underside of the cover on one side was extremely off putting and we had to turn the duvet. In the morning there was as much water coming out of the shower connection and running down the tiles as there was coming out of the showerhead. At breakfast the juice machine was turned off and jugs were placed at the side. Had to ask for water, no mugs for coffee, cornflake bowl empty, no hot food and when they did bring out hot sausages there were only enough for four people. No warm rolls and then again when they were replenished they only brought out six. A very poor breakfast service, they would be better doing room only. The staff had cleaned the room but everything appeared to be tired and past its best. A posh television and a hairdryer does not make up for quality linen and a good nights sleep. 20 February 2013
Rated 4.0 out of 5.0 by Great Time We had a great time at this HIE. Staff were very helpful and friendly. The room was comfortable. We would recommend othrs to stay. The Wifi is still a let down for me. The 6 hrs a day free connection was soooo sloooow. I still find it strange that they do not have free quality Wifi. All the hotels in the USA have it. 19 February 2013
Rated 4.0 out of 5.0 by Great location Thoroughly enjoyed our overnight stay (family of 4). Chose this hotel because there was parking. Right beside big shopping mall which also has a number of restaurants. Used Public transport to reach Edinburgh castle and very easy as buses plentiful and information from hotel accurate - buses stop right outside hotel. Breakfast was great in the morning with all the basics. Would not hesitate to say again. 18 February 2013
Rated 5.0 out of 5.0 by Top Class Experience Front Desk Staff especially welcoming, excellent, and helpful. 17 February 2013
Rated 5.0 out of 5.0 by Excellent staff I have stayed in many Holiday Inns and without a doubt the staff I came into contact with at this hotel were the best I have encountered, very helpfull, very efficient and best of all truly friendly. The hotel is well placed to visit Edinburgh, just a short bus ride from right outside the hotel. The hotel is quiet at night, the rooms are reasonably spacious and very clean as is the hotel. Plenty of free parking which is a bonus. 15 February 2013
Rated 5.0 out of 5.0 by Another happy stay We have stayed at this hotel several times and as usual everything was spot on. The staff are very professional and friendly from the chambermaids to the management. A bonus is the free parking either in the hotel or in the shopping centre opposite, we would certainly recommend a stay here. 10 February 2013
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